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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
Vehicles
4.9
2,118 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 2,118 reviews

November 10, 2021

I always know when I take my car in for service it will get the care and attention it needs. More

by MB300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitzi Cranshaw and Adrian Sanchez
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We love to hear that you work with both Mitzi and Adrian as both are very dedicated members to our Mercedes-Benz of Grapevine service team. We hope we can continue to work with you in the future!

November 10, 2021

Darrin as well as the collective team made my transaction seamless. The service was impeccable. More

by Bambam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The information technology guy I forgot name, Darrin Cline
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Darrin and Chris are a great duo at Mercedes-Benz of Grapevine as they continue to elevate experiences of our clients. We also believe you worked with Tanner as he always strives to educate clients about their Mercedes-Benz vehicles. Congrats on your new Mercedes and thank you for your recommendation!

November 10, 2021

I can depend always on exemplary service and advice. I will never leave Park Place unkess Tony Bedford retires. More

by AnnStetson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your commitment to the Avondale Group, Stanley and Tony!

November 10, 2021

The people at this dealership were kind and helpful. I appreciated that if I was working with someone, they respected the relationship I had with that person, but were helpful nonetheless. More

by Lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Lauren! We appreciate your comments about our dealership team and hope that you built trust with Kelsey during your Mercedes-Benz of Grapevine experience. We hope you and her can work together for another elevated experience!

Nov 13, 2021 -

Lauren responded

Kelsey was fabulous and I loved working with her! I would definitely recommend her to anybody looking to buy a new or used car.

November 07, 2021

Clearly Outstanding . I was rescued from my distress. I was very impressed by the clear instructions. The Patience and efficient deliver of responses are very comendable More

by Coco puff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Houpt
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so grateful to have Austin on the team. His patience is what brings his clients back to Mercedes-Benz of Grapevine to work with him. We hope you enjoyed an elevated experience and congrats on your purchase!

November 06, 2021

I’ve bought two cars at this dealer. Service has always been great with great service advice More

by Shall79602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in service
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to continue working with you at Mercedes-Benz of Grapevine. Our sales and service teams are always working to deliver an elevated experience for our guests. Zach in our Service Department is also super helpful and knowledgeable. We hope you two can work together again in the future!

November 04, 2021

Debbie is a great service manager and I enjoyed working with her. Always a great experience. More

by kwwoodhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Lowke
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to hear that Debbie delivered an elevated service experience for you at Mercedes-Benz of Grapevine. We hope you two can work together again in the future!

November 04, 2021

Great service did everything they said they would. Matched trade in and rate. Would recommend Don. More

by Baseballfrank2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Colonne
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your ability to build trust with Don and our Mercedes-Benz of Grapevine team. We also hope you enjoyed an elevated experience along the way. Congrats on your new Mercedes-Benz!

November 04, 2021

The dealership’s inventory is absolutely outstanding considering the current state of car shortage globally. I was very pleased to finally find of my dream cars in their inventory. Excellent dealership! More

by Kardalemorales
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shola Bolomope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dextral Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davius Blackshire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payton Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Flores, Fred Jones, Bria Harrison, David Canales, Kelsey Hatfield
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Our team goes above and beyond to find the best cars in the market, even with the current state of car shortages. We are happy to hear that Davius was able to elevate your experience and build trust with us as well. Congrats on your new Mercedes-Benz!

November 03, 2021

best experience ever buying a car !!! very easy negotiation no hassle Gracias David, me gusto que hablan espanol More

by Yolanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Canales
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Yolanda! Wow the best car buying experience! We are very proud to have David on our team and hope you enjoy the new Mercedes-Benz. Congrats on your new purchase!

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