Mercedes-Benz of Grapevine

Adrian Sanchez is my advisor and he is always professional and consciences. This was for the A service of my car. professional and consciences. This was for the A service of my car. More

Needed regular check-up service for my GLC300. Martin was terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gif terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gift for my husband. The whole experience was easy, and the loaner car was of great convenience. More

Espectacular David es lo máximo Tremenda atención y estamos mas que contentos con el trato estamos mas que contentos con el trato More

I thought labor rates were higher than average to buy and install a SAM Module… $1414.55…$722 in labor? Really? install a SAM Module… $1414.55…$722 in labor? Really? More

This was the third car that we have purchased from this dealership. Their personnel have always been courteous and efficient in meeting our needs. Grant took excellent care of us with our last purchase a dealership. Their personnel have always been courteous and efficient in meeting our needs. Grant took excellent care of us with our last purchase and we received excellent service from him.. More

Mercedies Bins of grapevine is the best. Casey was a great pleasure to work with. great pleasure to work with. More

Dependable service; always friendly and employees are very polite. My serviceman, Josh, is considerate of my time. very polite. My serviceman, Josh, is considerate of my time. More

I was searching for an E350 with driver assist. I left an enquiry with your dealership and Bria jumped on the opportunity and contacted me to confirm the availability and the details for this particular c an enquiry with your dealership and Bria jumped on the opportunity and contacted me to confirm the availability and the details for this particular car. She also scheduled an appointment, arranged a test drive, managed the negotiations, scheduled the delivery and personally explained the features/functions of car to me. After the sale she has contacted me to make sure everything was still working perfectly and offered her support if I had any remaining questions. She is an exceptional young lady and a wonderful representative of MBZ Grapevine. Buying a car from Bria is simply a pleasure. More

Thank you, David for such a great experience and for taking such good care of us. taking such good care of us. More

Though my service rep was excellent, I took my GLS450 in for a wheel alignment, balance, tire rotation and to check the air pressure. I mentioned that my tire sensor was on because I had driven from Mississ for a wheel alignment, balance, tire rotation and to check the air pressure. I mentioned that my tire sensor was on because I had driven from Mississippi to Texas and my tires had taken a beaten. I specifically asked if they could check the air in my tires and reset the sensor. My adviser was very apologetic and unsure why the service technician did not reset the sensor. What may seem like a minor oversight made me wonder if the service that I had paid almost $400 was even performed. I'm thankful for Mitzi, because she reassured me that the service was done and gave me a suggestion on getting the tire sensor reset. Though it is an inconvenience and I would not recommend the dealership for service, they do have a great selection of vehicles and other good qualities. Sincerely, Toni T. More