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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
Vehicles
4.9
2,129 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 2,129 reviews

June 29, 2021

Avoid Jordan Lee at all costs. Lied about car being sold after agreeing on price. Immediately tried to upsell me on a new build, with less of a discount than agreed upon price. Claimed vehicle was sold righ More

by EMAW817
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Lee
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Jun 29, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I am truly sorry about the inconvenience you experienced during the car buying process. This is definitely not the situation or the norm that we expect at our dealership. While the vehicle you were interested was highly sought after, we do understand that there was an agreed upon price. Please reach out to social@avondale.com if you would like to provide us more details on this situation. Thank you.

June 27, 2021

One of the best vehicle experiences I’ve ever had. More

by Skipbaskerville
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaley , Bria Harrison
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Jul 10, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so grateful to build trust with you and glad that Bria was able to create an elevated experience during your purchase. Congrats on your gorgeous Mercedes-Benz SUV purchase!

June 26, 2021

They made selling my car and easy process. A a More

by Cls550 6Niner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Najjar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your kind words about feedback about our we buy cars process at Mercedes-Benz of Grapevine!

June 25, 2021

Nice well maintained location. Friendly and helpful people. Easy to access. Responsive. More

by tomb4201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Harrison
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Jul 10, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your kind words about our Mercedes-Benz of Grapevine dealership. We also hope you enjoyed an elevated experience with Bria. Congrats on your beautiful new Mercedes-Benz SUV!

June 23, 2021

Reliability,friendliness fairness,consistency,timely,Good customer service,Attentiveness,Caring More

by Wasmultilinks
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Lockett
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Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Rodney Lockett was able to build trust with you during your experience. We are sure he appreciates the kind words about him as well. We hope to see you again at Mercedes-Benz of Grapevine!

June 22, 2021

Best sales person I ever dealt with, calm, collective, honest! Great place to shop. Look out for deals! More

by Amirkhan73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrin Cline
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Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Avondale Dealerships is happy to hear about the kind words you have for Darrin Cline and that he was able to elevate your experience. Congrats on the new car!

June 19, 2021

Everything went as planned. No complaints. Fred Hines was awesome. Keep using Jerry Reynolds website snd expertise. If not fir Jerry we would not have found this car. More

by Jkbrinson77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Jones
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Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy you enjoyed an elevated experience at Mercedes-Benz of Grapevine from Fred Jones and that the Jerry Reynolds CarPro website was a valuable tool for your car buying process. Congrats on the new car!

June 18, 2021

I met Robert when I was deciding to buy a GLB250W 2021. He was so informative and helpful, when I buy again, he’s my guy. You are so lucky to have him, he’s a great salesperson. More

by pkmoore43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee Runyon, Robert Pickett
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June 14, 2021

I left 3 voicemails with 3 different people requesting help with obtaining paperwork & title to register the vehicle we bought. No return call. Very unprofessional. More

by Onepugone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Najjar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I am sorry to hear about the current experience you are going through. We would like to assist as we love to resolve your current issue. Please reach out to me at social@avondale.com so we can ensure your request is taken care of.

June 14, 2021

I absolutely LOVED working with Bria! From the beginning, she made my process super smooth & easy! Thanks Bria for everything!!! I definitely plan to work with Bria for any of my needs in the future & wil More

by G. Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Harrison
Report | Print
Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the great comments about Bria and how she elevated your experience at Mercedes-Benz of Grapevine! Congrats on the new car and we are so thankful for your recommendations!

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