Mercedes-Benz of Grapevine - Service Center

BAD BAD BAD This place is corrupt. We have 5 Mercedes in our family. There service department is rude obnoxious and lies and is very confrontational. My service This place is corrupt. We have 5 Mercedes in our family. There service department is rude obnoxious and lies and is very confrontational. My service adviser was Martin. Raul is in the body shop. They both lie. I took two Mercedes in to service a GL and a ML. Martin lied about the repairs and threatened to charge me if the rental was not returned by a particular time even if i was late by 15 minutes. I have texts from him proving that he dropped the ball. I spoke to his manger (female) and she basically told me I was wrong even though i have texts from Martin proving otherwise. I took my GL to the body Shop and Raul lied again even though the insurance agent has there conversation recorded. Raul refused to take my car. Geico's representative could not believe it either and after being frustrated and contradicted even though the conversation is recorded asked us to take the care to service king. When Geico and myself told both Martin and Raul that the conversation was recorded they still maintained their lies. More

Awful Experience The person did not take the time to listen. I was never given a second key, but I basically was told to prove it. She did not follow up until I calle The person did not take the time to listen. I was never given a second key, but I basically was told to prove it. She did not follow up until I called. The customer doesn't matter. You get an experience, but not one of excellence More

Body Shop Bought my car at Parkplace Grapevine and I give that experience 5 Stars! But when I was hit from behind and took it in for repair...... a completely d Bought my car at Parkplace Grapevine and I give that experience 5 Stars! But when I was hit from behind and took it in for repair...... a completely different experience!! It has now been OVER 2 MONTHS and my car is still held hostage. Thus far, only 3 personal conversations with repair Liason. She blamed the other drivers insurance company...yes, service on both ends less then acceptable. The insurance company took care of their part but Parkplace continues to say one thing and do another. This has been and continues (still don’t have my car) to be a complete nightmare all around!!! I will never use them for service again and definitely re-thinking purchasing my next vehicle there after all of this! More

Negligent staff I have taken my E350 twice now. The first time was for knock sensors to be replaced ($2,000). When I picked up my vehicle I noticed a new door ding I have taken my E350 twice now. The first time was for knock sensors to be replaced ($2,000). When I picked up my vehicle I noticed a new door ding on the passenger side. Not what I'd expect from a service center that charges a premium price for their service. One year later the car is leaking oil and I take it to the dealership to get fixed ($3,000). It took a total of 2 weeks before my car was even ready for me to pick up. When I picked it up sure enough there was more damage to my vehicle. This time it's a huge scrape on the bumper and when I told their service manager all I have gotten are promises. Promised to send me footage of their cameras so we can determine how to move forward. I have yet to receive anything other than a thank you for contacting us. Denette Norlie is the service manager and she is extremely rude and will not give you the unwavering commitment that they like to advertise. I have forwarded e-mails to Robert Hinkle (general manager) and Stephen Rand (service director). Still have not heard from anyone. Take your Mercedes to German Drive in Keller, TX (817) 562-5841. They have a 4.8 star rating out 5 on google! More

NOT very good service knowledge I bought my S350 from another dealer. Took it to Park Place Grapevine a few times. After a scheduled maintenance I noticed a strange residue on the tr I bought my S350 from another dealer. Took it to Park Place Grapevine a few times. After a scheduled maintenance I noticed a strange residue on the trunk of the car. I took it a couple of times back to have it cleaned and finally spoke to the service manager who couldn't point what the substance was. I was promised a tank of fuel for the inconvenience and never got it. A few months later had to add blue tech additive. When I removed the spare tire there was A LOT OF ADDITIVE SPILLED ON THE TRUNK OF MY CAR. All over the tire, the rug, the cover, etc. I can't understand why a service manager didn't have the knowledge to check when I first noticed. I added the liquid without any spills, without experience or special tools. Didn't take my car there after that. More

Sales Shola was very professional and catered to all of my needs. I highly recommend him! I recommend park place at Grapevine. Place is neat and people h Shola was very professional and catered to all of my needs. I highly recommend him! I recommend park place at Grapevine. Place is neat and people here are very friendly. More

Good service I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I enjoyed dealing with Cory and found him straight forward, informative and received explanations for every question asked. I could not have asked for anyone to have been more friendly, helpful and professional in purchasing the car. Hence, we take both of our vehicles in for maintenance. I have never had a problem and leave very satisfied. The atmosphere is friendly and I so enjoy working with Brittany in the service department. I am a pleased customer. More

Damaged my Car Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercede Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercedes grapevine dealership refused to take ownership for. The service guy did a full walk around even looked at my tires but claims my car was too dirty to see dings and it was not their fault. I wish I read this forum first and saw the awful reviews and history they have. My fault for trusting the park place brand and being too busy in life to check every detail I guess. I paid $700 for my service and get a door ding what a bargain. More

Service Experience Brandon Collins was great! Very helpful and polite! My service provider was Mitzi Cranshaw. She was extremely rude and disorganized. I had my car in f Brandon Collins was great! Very helpful and polite! My service provider was Mitzi Cranshaw. She was extremely rude and disorganized. I had my car in for a quote on the breaks & decided not to have the service performed to the price. I live over an hour away, being that it was 4pm when I received the quote. I asked to return the loan car the next morning when they opened. She advised me that, "if we had known you were going to do this, we wouldn't have given you a loan car. We need those for customers that have service here." I asked to speak with a manager who was very polite. He allowed me to return the Lon car the next morning. When I went to get my car, she lost my paperwork. After reprinting it, I could hear her speaking badly about me to another employee in the hallway by her office. I will never use her again. Very unprofessional. More