Mercedes-Benz of Grapevine - Service Center

My wife and I brought our 2004 ML500 in for service and I went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-C went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-Class SUVs. I told Jason that we had plans to purchase a new MB SUV in March 2013. Due to Jason's friendly personality and no-pressure approach to my questions about the new vehicles I brought my wife into the showroom to meet him and look at the 2013s. Through the course of our dealings with Jason we decided to reconsider our plans to wait 6 months before our next MB purchase. By 9pm that night we drove our new, 2013 ML350 off the lot. Jason was very friendly and helpful throughout the day regarding our best options in vehicle choice and financing options. We settled on a 36-month lease rather than purchase and feel very happy with that decision. Since that day Jason has continued to be very responsive and helpful with any questions we've had and we will recommend him to any of our family or friends in the market for a vehicle. We certainly intend to continue our relationship with Jason and Park Place Grapevine for all future MB purchases. More

Andy Kaufman did a fabulous job taking care of us!!! He is our go-to service advisor for our Mercedes-Benz. Andy always keeps us informed on the status of our car service. We were impressed by the friend is our go-to service advisor for our Mercedes-Benz. Andy always keeps us informed on the status of our car service. We were impressed by the friendly customer service from Park Place Mercedes-Benz in Grapevine! More

Thank you Park Place for always taking care of the customer. Very friendly & knowledgable staff makes it for a great over all experience. Once again, thank you customer. Very friendly & knowledgable staff makes it for a great over all experience. Once again, thank you More

We dropped off the GLK in Grapevine for service and were met by Michael in the service drive who promptly arranged for Charles to drive us to the airport to catch our flight. Charles was extremely personabl met by Michael in the service drive who promptly arranged for Charles to drive us to the airport to catch our flight. Charles was extremely personable and knew his way around the crazy construction zone to get us to the airport in less than 10 minutes. When we arrived back at DFW, Denise Lewis picked us up at the airport and greeted us so warmly. Our car was waiting on the service drive upon arrival and again Michael was there to transfer luggage and get us on the road. The car was serviced, washed and in perfect order just as Park Place promises. It was a great experience and one I would highly recommend to any Park Place client. More

Was in tears with the problem experienced. Explained once. Problem resolved. Have a twenty-year history with Mercedes, I'm going for another twenty years! once. Problem resolved. Have a twenty-year history with Mercedes, I'm going for another twenty years! More

VERY HARD TO TALK TO ANY BODY EXCEPT OPERATOR, PAID FOR SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ON SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ONLY RETURN MY CALL ONE'S OUT OF 5-6 TIME I LEFT MSG, VERY VERY BED CUSTOMER SERVICE AND INSIDE OF DEALER I DID NOT SEE ANYBODY FRIENDLY OR SMILING AND I STILL DON'T KNOW WHAT THEY DID OR WHAT PARTS THEY USED TO FIX MY CAR More

My car has electrical problems that have had it in the shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor the warranty since with respect to these electrical problems, but that they would not put it in writing (I couldn't get Mercedes to speak to me directly). Now after many trials and tribulations, I find that the original owner of the car returned it to the dealer after about six months after having approximately 8 visits to the shop within that time frame. For a new $40k car! Park Place never disclosed this to me. Mercedes refuses to buy the car back. Now I find out my uncle had to sue the SAME DEALERSHIP for their failure to fix his recurring electrical problems before the warranty ran out, and then attempting to charge him an arm and a leg for repairs of the same issues as soon as the warranty ran out. I would like to know if others have had the same issue. At least I can re-use a lot of my uncle's complaints against these unscrupulous people! More

The service rep is not to blame. I purchased a new 2005 E320 cdi in 2005. I have spent $8000 plus in maintaining my 3 year old vehicle. Two service reps at Park Place Mercedes confirmed I purchased a lemo E320 cdi in 2005. I have spent $8000 plus in maintaining my 3 year old vehicle. Two service reps at Park Place Mercedes confirmed I purchased a lemon but Park Place will not stand up to it. Please know my experience with Mercedes has been horrible and the public needs to know the dealership will not honor lemons after the warranty runs out. Consumers beware! More

I asked why it took 51 miles on my car to check out the volume control on my slk350, the answer was "well, we have to drive a long way to make sure that it was working correctly, and it was a 36 miles or s volume control on my slk350, the answer was "well, we have to drive a long way to make sure that it was working correctly, and it was a 36 miles or so roundtrip." O.K. so what happened to the additional 15 miles? Oh , I don't know anything about that" answered by the service manager. Two huges scratches on the back wheels from this service. "I will fix them for you if you give me 100% satisfaction on the survey", said the service counselor. What a joke, I will never go back to this dealer again. I rather drive an extra 20 miles to another dealership than to go back to these people. More