Mercedes-Benz of Greenwich

From the start, MB Greenwich (mostly Joe Carbonell) stood out by offering a very competitive price on the particular vehicle I was interested in. That immediately made me want to work with Joe and gave the d out by offering a very competitive price on the particular vehicle I was interested in. That immediately made me want to work with Joe and gave the dealership an advantage over the others I was considering. It was a smart approach that benefited both of us. Joe was always pleasant to work with, answering the phone every single time with a positive, upbeat attitude. He was accommodating throughout the process and genuinely worked to help me get into the vehicle I wanted. He worked very hard to make it happen, but was overly pushy like others in this industry! Occasionally, a few questions I sent by email got lost in the shuffle, but whenever I followed up, he was responsive and did his best to get me the answers I needed. Overall, the buying experience was straightforward and enjoyable. I would definitely consider working with Joe and MB Greenwich again when it's time for my next vehicle. More

This dealership is one of the best i went for a very long time very honest on their services time very honest on their services More

I recently purchased a used Mercedes-Benz from this dealership, and the after-sales experience has been incredibly disappointing and unprofessional. What should have been a straightforward transaction dealership, and the after-sales experience has been incredibly disappointing and unprofessional. What should have been a straightforward transaction has turned into an ongoing headache. Upon taking delivery of the vehicle, I quickly discovered that several items that were supposed to be included with the car were missing, but the sales person told me those were not included in that model year. After speaking directly with the prior owner, it was clear these accessories and components should have been transferred as part of the sale because they left them with the car when they turned it in. Even more frustrating is the complete failure on the vehicle registration services they were supposed to handle. They provided a temporary registration that has now expired, leaving me with an unregistered vehicle I cannot legally drive. Despite multiple follow-up calls and messages left with the sales team, no one has returned my calls. It's been radio silence for weeks. This level of neglect is unacceptable for a luxury brand like Mercedes-Benz. I expected professional service, transparency, and accountability — especially on something as critical as registration. Instead, I've been left stranded with a car I can't use properly and no support from the dealership that sold it to me. The only response I got from my sales person when I called a few weeks ago was just continue to drive it and if I get pulled over just tell the cop what is going on. So he is telling me to just break the law and run the risk of getting a ticket, missing work and getting my car towed. I would strongly advise anyone considering buying from this location to proceed with extreme caution and try to handle all post-sale paperwork yourself. Very poor customer service that has completely soured what should have been an exciting and professional buying experience More

Josh was extremely helpful in selecting the right car and necessary services. Gave me timely response and his service/hospitality was great. Garth also helped me well when I needed it. necessary services. Gave me timely response and his service/hospitality was great. Garth also helped me well when I needed it. More

I can’t say enough good things about Josh! He went above and beyond to help me find and purchase my dream car, a 2026 Mercedes-Benz GLE 450. From the moment I walked in, Josh was patient, k He went above and beyond to help me find and purchase my dream car, a 2026 Mercedes-Benz GLE 450. From the moment I walked in, Josh was patient, kind, and genuinely cared about helping me find exactly what I wanted. He took the time to answer all my questions, never made me feel pressured, and made the entire process smooth and stress free. Buying a car can be overwhelming, but Josh made it such a pleasant experience. His professionalism, knowledge, and friendly personality truly stood out. I am so happy with my new GLE 450 and grateful for all of Josh’s help. I will definitely be recommending him to all my friends and family. If you’re looking for a new Mercedes, I highly recommend asking for Josh at Mercedes-Benz of Greenwich. Thank you, Josh, for helping me drive home in my dream car! More

Great experience from start to finish. Josh was a pleasure to work with. Finance paperwork and tech setup on delivery was fast and efficient too. Really a very pleasant experience all a Josh was a pleasure to work with. Finance paperwork and tech setup on delivery was fast and efficient too. Really a very pleasant experience all around. More

Joe Carbonell sales associate was GREAT! ! he help us all the way through the process ! he help us all the way through the process More

Fatos at Mercedes Benz of Greenwich was ABSOLUTELY wonderful to work with. Professional and personable. A++ wonderful to work with. Professional and personable. A++ More

Great experience. Car ready for pick up for me to see and look at before signing anything. Which is important to me to see condition exterior and interior of car! Mat Car ready for pick up for me to see and look at before signing anything. Which is important to me to see condition exterior and interior of car! Matthew Bayer was great too in helping me thru the process and finalizing leasing prices. Very respectful dealership that cares about their customers! Bed. With them for many years!!! More

Excellent service. Clean and beautiful dealership. Easy access to cars. Josh is the best! Will only buy from a Penske dealership. Clean and beautiful dealership. Easy access to cars. Josh is the best! Will only buy from a Penske dealership. More