I cannot stress enough the amount of disgust I had with my experience at the Mercedes Benz of Greenwich, CT. This clearly was the worst car buying experience I have ever had.
I was in the market for a Pre-owned S550 of which I did extensive amount of research on MBUSA.com. I purchased 2 in the past from different dealerships so I knew exactly what I wanted when I entered their showroom. A Certified Pre-owned vehicle backed by the reputation of Mercedes Benz.
I test drove the S550 I was looking for. Upon test driving, I noticed that the check engine indicator light was on. Anthony, my Sales Consultant, assured me that all CPO vehicles went through numerous hours of inspection prior to my purchase. I felt assured that Mercedes Benz of Greenwich, CT stood behind the Mercedes Benz name. Well, I was completely wrong!
I picked up the car a few days later. On the first day, the car stalled twice and the same check engine light came back on. My experience with this dealership was about to go all wrong.
I dropped my car off for service. I was assured I was being handled by the right person in the dealership to uncover what went wrong.
Mercedes Benz of Greenwich, CT did not inspect this car and just turned an indicator light off. They sold me a car that had 2 issues with the Cylinders’ in the engine. How could they inspect a car and not find such defaults? Well, it is obvious; they clearly did not inspect the car upon selling it to me. They had the car now fixed under my expense. What a horrible way to do business! I would never have thought a Mercedes Benz dealership could practice in such unethical business behaviors.
I demanded a refund which was not granted. Why would I buy a car from a dealership that was not inspected and that worked under such false pretenses?
Well, that’s where I am today. I purchased a car from Mercedes Bens of Greenwich, CT that I have no confidence in. Who knows what other issues are about to arise from this car?
How could a Mercedes Benz dealership operated under Penske be so wrong? Buyers beware.