There is a common thread amongst all the negative reviews of this dealership, which is why I believe they are rated 31/37 of all MB dealerships within 100 miles of NYC on dealerrater. I would never have guessed a dealership like this could survive in 2015.
My experience with MB of Greenwich was surprising.
Having bought/leased my last two cars from a Penske company over email, I figured this dealership would be no different.
After I went online and filled out my contact information I received a call immediately. I was impressed by how quickly they responded. Unfortunately, that would be my last positive experience with this dealer.
Talking to a rep from the dealership was like talking to someone who never worked in the auto industry. I don’t know if they play ignorant, or if they really are.
After getting off the phone I got an email from Sales Consultant, Business Development Representative, Internet Specialist, and Internet Manager. That's a lot of overhead for any client interaction.
When the sales rep emailed me the next morning they said:
“The internet special price for the 2013 GL450W4 is $ 51,995.
The additional fees are taxes, DMV fees and dealer preparation fee or doc. fee of $499.00.
They quoted the price from the website, which could be fair for first correspondence. After responding back twice, however, I got an email from the “Sales Manager.”
The entirety of the email said: “$51995 CERTIFIED”
lol. It’s laughable that anyone working in a client facing job would even send that out.
They are not prepared for the modern car buying experience, where folks like me prefer not to waste 2-4 hours at a dealership. At a fair price I would have bought this SUV in a heart beat.
To Penske and Mercedes Benz why even invest in a website for a dealership like this if they "prefer not to do business over the Internet." Either replace the entire sales staff with folks that are capable of using 21st century technology or allocate the vehicles to dealers that can. The product is great, please fix the people and process then you won't have to sell cars "with little profit margins."