Mercedes Benz of Greenwich

Mercedes of Greenwich provided, ease, patience and they are extremely informative on their cars and German engineering. I understand that my saleman, Thomas Chen has a mechanical background which explains are extremely informative on their cars and German engineering. I understand that my saleman, Thomas Chen has a mechanical background which explains it all. Your staff has been detailed in every step of the way from start to finish. If you are looking to buy a Mercedes-Benz, I recommend Mercedes-Benz of Greenwich, an experience that will exceed all expectations. More

MB of Greenwich is superior to any dealership I have dealt with. Courteous and efficient. dealt with. Courteous and efficient. More

Kevin Gómez was my sales advisor on my recent GLE 53 purchase. He is a great young man, extremely knowledgeable and helpful, the. best experience I have had buying a car. purchase. He is a great young man, extremely knowledgeable and helpful, the. best experience I have had buying a car. More

Thomas chen was an excellent sales person who made me feel comfortable. He made this one of my best experiences ever purchasing a car. He was reliable honest and trustworthy. I would definitely recom feel comfortable. He made this one of my best experiences ever purchasing a car. He was reliable honest and trustworthy. I would definitely recommend tom and his team. I live in New York and it took me going to ct to find the right dealer and car. Thanks again tomorrow for an amazing experience and wonderful service. Can More

As a 30+ Year Customer of Mercedes Benz of Greenwich, the Dealership continue’s to earn our loyalty with their great customer service. Lou Liodori, the General Manager, always makes sure that you leave the Dealership continue’s to earn our loyalty with their great customer service. Lou Liodori, the General Manager, always makes sure that you leave the Dealership happy. The Business Manager, Claudio Cirillo, makes sure that the Transaction & Paperwork for your Car goes seamlessly. We have had the pleasure of working with Claudio for 14 years. The Dealership is lucky to have him. Robert DeLancey, our Sales Consultant, made sure that we received the exact Car that we wanted & he kept us informed throughout the entire process. These 3 Gentleman are Terrific to work with. More

Tom and Team were excellent and made it an enjoyable experience. We will be back again. Great job and a beautiful car. experience. We will be back again. Great job and a beautiful car. More

I was impressed with the level of service and professionalism. I have always bought/leased my vehicles from the MB in White Plains. I went to MB of Greenwich following my salesperson Thomas Che professionalism. I have always bought/leased my vehicles from the MB in White Plains. I went to MB of Greenwich following my salesperson Thomas Chen. He is amazing. I've been with Tom for over 15 years. I would recommend Thomas Chen and MB of Greenwich everyday. Judy G. More

Horrible! ! I would give ZERO stars if I could. Traveled from Pennsylvania to CT to buy a CPO Mercedes Benz.. Let me share my horrible experience. First, I u ! I would give ZERO stars if I could. Traveled from Pennsylvania to CT to buy a CPO Mercedes Benz.. Let me share my horrible experience. First, I used their own website for a trade in value on my Mercedes. I had an 18 GLE 43 in immaculate condition. I had received 3 estimates on trade in value from 3 different dealerships all $5,000 above than what Mercedes Benz of Greenwich actually gave me. Since I was traveling from out of state they took full advantage of me coming to buy a car because they knew I was not traveling home without buying.. That set the tone for the experience. Anthony Polisena absolutely took advantage Second - I was not given the chance to view the car prior to signing because it was in the detail shop as soon as I got there??? I could only go based on pictures posted and from what I could see it was in great condition. Tim Healy assured me there was no problems with the car but were just cleaning it up for me. No damages were listed and it was supposedly certified pre-owned so I figured a high end car should be in VERY VERY good condition(That's was not the case) After waiting several hours for the car I purchased to be ready I was told they had to Re-paint a portion of the bumper? There was no communication on this prior to my arrival and no mention of the bumper had to be re-painted prior to purchase. The paint job was sub-par and looks like they just quickly air brushed a section of the bumper after quickly sanding it. Paint does not match the rest of the bumper and also the bumper was not correctly re-attached after removal.( Yes I have pictures to prove it ). Moving on - The car arrives from the detail shop and I notice 3 of the wheels have been quickly painted MATTE black and only the right front wheels is original paint(semi-Gloss). Now I have 3 wheels with quick cheap - touch up paint job and one wheel that looks great(original). This was very disappointing. Salesman Tim Healy was there to witness my displeasure. They tried to tell me to get the original wheel re-painted to match the 3 MATTE wheels when i get back to PA and they would re-imburse me for the expense. I would rather have the wheels back to original finish since MATTE wheels lessen the re-sale value. This was not offered to me nor was a replacement of the wheels. Third - now this is where it gets interesting - I ask for the "flower key"/ special wheel nut in case i have a problem traveling home to Pennsylvania. Tim drives me over to the service shop in my purchased car and consults the srvc manager on what they could do for me. The service manager try to match up a socket/ wheel nut for me to have and this is when we notice the LEFT REAR WHEEL WAS LOOSE!!! YES LOOSE!!!! How is the car CERTIFIED PRE-OWNED with a left rear wheel that was LOOSE!!!!! I could only imaging losing a wheel and risking my life on my way back to Pennsylvania. I could of DIED if this wheel came off while driving. THIS IS COMPLETELY UNACCEPTABLE!! How does a certified pre-owned Mercedes Benz go out of the shop with a loose wheel??????????? Needless to say I had the technician RE-TORQUE ALL THE WHEELS IN FRONT OF ME so I knew they were on tight. All I can say was this vehicle was absolutely not gone over properly and I WOULD NEVER BUY FROM THIS DEALERSHIP AGAIN!!! Fourth, I was told an alignment was performed at the dealership as part of the CPO(Certified pre-owned) and would drive straight. Upon my travel back to Pennsylvania the vehicles steering wheel sat at 3:00 o'clock and if you tried to straightened the wheel it would almost make a left hand turn. I had have this corrected at a local Mercedes Benz dealership in Pennsylvania. The service manager agreed with me that the car was very poorly prepared as a CPO, alignment was not done, bumper was not attached properly, Wheels were botched on the off-black matte paint job, and the worst part = 1 wheels was actually loose. I would like to absolutely be contacted (by upper management at Mercedes Benz of Greenwich) regarding my experience and also my problems rectified. (specifically the bumper and the wheels). I will continue to share my experience with others so this happens to no one else who is looking to purchase vehicles from Mercedes Benz of Greenwich. More

MB of Greenwich is customer centric surrounded by a strong group of professionals. Tip of the hat goes to Claudio Cirillo, Finance Mgr, he's knowledgeable, professional, and detailed oriented, he alw strong group of professionals. Tip of the hat goes to Claudio Cirillo, Finance Mgr, he's knowledgeable, professional, and detailed oriented, he always has the time to discuss and explain the many options available. He is an asset to the company. I'm not one to usually write reviews, however I'm a long time customer and extremely satisfied with the team that is there. A shout-out and thank you also goes to Robert Delancey, Ben Nrecaj, and Robidio Palencia. More

My 2021 C-Class was delivered today by Robert DeLancey. The whole process was seamless and professional. I am so glad I found the type of dealership that truly puts customer first. Thank you and I am glad The whole process was seamless and professional. I am so glad I found the type of dealership that truly puts customer first. Thank you and I am glad I am a member of the Mercedes’ of Greenwich family. More