Mercedes Benz of Greenwich

Just like a Mercedes, the service was top class and far exceeded all expectations one may have when approaching a dealership for a vehicle. I was in the market for a GLC300 and the Mercedes sales team made exceeded all expectations one may have when approaching a dealership for a vehicle. I was in the market for a GLC300 and the Mercedes sales team made it a seamless transaction. Anthony Polisena the sales manager was very knowledgeable, courteous, and transparent with the vehicle purchasing process. A true expert in his field. Jay was my sales representative that took care of everything start to finish with honesty, integrity, and openness to negate all the negative stigmas of a salesman, which was more than appreciated from a consumer standpoint. No gimmicks, no nonsense, nothing to hide... just how Mercedes stands by their product, so does this amazing team at Mercedes-Benz of Greenwich. I cannot thank Anthony and his team enough for their professionalism, care, and attention to detail the whole way through. Shout out to Vic on the finalized paperwork to get me in the car SAME DAY to take home! I'm officially a Mercedes owner for life now. Thank you again and ask for Anthony or Jay when coming in, you will be more than pleased with their services. Thank you. More

NEVER have a business here.The sales manager was no NEVER have a business here. The sales manager was no more than a scammer. He gave me the total price via phone and increased in dramatically when I NEVER have a business here. The sales manager was no more than a scammer. He gave me the total price via phone and increased in dramatically when I visited there adding unreasonable fees. They also procrastinated the DMV processes, and I haven't got my plate (it's been three months). He barely responded to my phone calls, and when always hang up saying he will call me back, which never happened. The WORST experience. More

I had the displeasure of dealing with Mercedes of Greenwich and I am extremely unhappy with the entire experience. I am a resident of Massachusetts and was willing to go to Greenwich CT to purchase Greenwich and I am extremely unhappy with the entire experience. I am a resident of Massachusetts and was willing to go to Greenwich CT to purchase an 80k vehicle, however I was unable to reach an agreement with the dealership. I was told that I had to pay sales taxes to the dealership in order to finalize the deal and that the money would be refunded to me pending proof of payment in MA after I registered the vehicle myself. The funds were to be returned to me after three weeks which I find an unacceptable time frame considering that those funds were to be retained in order to follow a protocol that is in place according to them. Matt ( the sales advisor that I dealt with ) insisted that there was no way around this process and that I would not be able to pick up the vehicle until this process had been followed. This would translate to two trips to CT which would have represented 7 hours of driving on each occasion. I offered to pay for the vehicle up front wire the money and have the vehicle brought to MA on a flatbed and despite my many attempts to make this deal happen I met with obstacle after obstacle. First saying that I had to sign the paperwork in person next Massachusetts does an issue temporary plates which they do because I have them on my vehicle now that I purchased. I ended up paying more money for a comparable vehicle in MA after enduring much frustration dealing with this dealership and wasting my time. I even spoke with Claudio the finance guy who was very arrogant and spoke to me like I didn’t matter and they didn’t care about making a sale or the customer. Then Matt the sales person had the audacity to call me and asked me that I not write a bad review lol. I wish they put as much effort into trying to make a sale I can't stress enough how much aggravation these negotiations caused me. I am glad that I ended up finding a vehicle in MA. Despite the fact that I had to spend more money, the entire process was infinitely better. -- ______________________________________________ More

Such an overdue review. Simply the best! I was servicing my vehicles at another Benz dealership for many years, when my service advisor of years retired. I decided to try Benz of Greenwich, as th servicing my vehicles at another Benz dealership for many years, when my service advisor of years retired. I decided to try Benz of Greenwich, as things just weren’t the same at the previous dealership. The entire team is excellent but I must mention Liz Koether as exceptional. What makes her exceptional is that along with being terrific at her job, she is an incredibly kind and personable human being. She goes above and beyond and truly cares about her customers. She is a rarity today and you are so lucky to have her at Benz of Greenwich. I will give all my business to this wonderful dealership and happily refer others to them as well. More

Outstanding service and an amazing team! Not only did Mercedes Benz of Greenwich have stock of the exact truck that I wanted (I was very specific about the exterior and interior colors), but also the sal Mercedes Benz of Greenwich have stock of the exact truck that I wanted (I was very specific about the exterior and interior colors), but also the sales and trade-in teams were very professional and friendly! Barry Penske, Tom, and Vince went above and beyond to make the process of trading in my car and leasing a new GLB as smooth and efficient as possible. From the time I first spoke with Barry over the phone, I knew was making the right decision by choosing Mercedes Benz of Greenwich. I had traveled from out of state to pick up my new car, and Barry had the car prepped and ready to drive off the dealership lot as soon as I arrived, as promised. I have recommended this dealership to friends and family repeatedly because I am still amazed by the excellent quality of service I received. Keep up the great work! I will be back again soon! More

OMG. My first Mercedes-Benz experience could not have better. Matthew my sales assistant thank you. John in the service department was so caring. Check out Mercedes-Benz of Greenwich before you purchase better. Matthew my sales assistant thank you. John in the service department was so caring. Check out Mercedes-Benz of Greenwich before you purchase from anyone else. More

Update ro review written in October 2020:Our car turned Update ro review written in October 2020: Our car turned out to be a lemon. Multiple issues that simply could not be resolved. Lou Liodori went Update ro review written in October 2020: Our car turned out to be a lemon. Multiple issues that simply could not be resolved. Lou Liodori went out of his way to resolve our issues. He worked with MB corporate to buy back the vehicle and facilitated the process. After speaking with Lou, I do now firmly believe that he tried to make things right. Based on his hard work, I would be wiling to give this dealership another chance. More