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Mercedes-Benz of Hanover

Hanover, MA

4.5
754 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 754 reviews

August 30, 2025

Mercedes-Benz of Hanover upholds high standards. Personnel from various departments provide exceptional support. I confidently recommend Mercedes-Benz of Hanover for sales and service. More

by co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adiel, Ryan
August 29, 2025

So helpful and accommodating. Hanover goes above and beyond to make their customers feel important. Ryan is exceptional. More

by Ldunne66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
August 28, 2025

Very attentive to all our needs. Great service by salespeople made us feel valued and appreciated. More

by RMac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Giampapa
August 28, 2025

Wonderful dealership to work with. Our salesperson Geoff Giampapa was very professional, knowledgeable and helped us with our decision of buying a new Mercedes. Geoff was friendly and More

by Frankmiddleton5185
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Bobby. Albert
August 26, 2025

Great dealership very organized and professional loved my sales manager rob is awesome would recommend More

by judithf6268
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob
Aug 28, 2025 -

Mercedes-Benz of Hanover responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you for the recommendation, and have an amazing day!

August 26, 2025

I just purchased out of state a new G wagon. The engine light went on and I had to get it looked at. It was my first time visiting Mercedes-Benz in Hanover. It was beyond my expectations in term More

by Rugby545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 28, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 26, 2025

We bought 2024 GLE350 with 9,000 miles on it and it took almost a year for them to get us a second key. Today, my wife took her car in for service for the first time at 15,000 miles after putting 6,000 mil More

by svierra13
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
Aug 29, 2025 -

Mercedes-Benz of Hanover responded

Hello this is Adiel Maciel, service director Mercedes Benz Hanover. I’m really sorry to hear about your experience. Waiting that long for a second key and then being surprised by the service bill is understandably frustrating. That’s not the feeling we ever want to leave our customers with. I’d be happy to go over the details with you directly so we can clear things up and hopefully make this right moving forward. Please reach out to me at 791-924-4221. Thank you

August 23, 2025

They sold me a car that needed $600 repair 30 days after I bought it. New sprk plugs and they say they don't sell car below 50% wear and tear. They are no good go to Somerville mercedes benz. More

by shawnreid766
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nate
Aug 26, 2025 -

Mercedes-Benz of Hanover responded

We are sorry to hear about your experience and understand how frustrating it must have felt to need maintenance so soon after your purchase. Our service department recommended spark plugs as a routine maintenance item that would be due a few months after purchasing the vehicle, but we recognize this created disappointment. I have spoken with our Service Director, and we agreed to complete this service for you at no charge. I also reached out to schedule an appointment so we can get this taken care of as soon as possible. Please feel free to contact me at your convenience or return my call and I will be happy to assist. Robert Leaver, General Sales Manager Mercedes Benz of Hanover | 781-924-4242 | rleaver@group1auto.com

Aug 27, 2025 -

shawnreid766 responded

Thank you, Robert for revolving this situation. I want to be a long lasting customer of yours and your quick response to get the car repairs resolve made me and my wife very happy to be a customer of hanover mercedes. Again thank you

August 22, 2025

Ryan is terrific…he went above and beyond. I was kept informed at all times. More

by Gary.a.pirri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 25, 2025 -

Mercedes-Benz of Hanover responded

Hello, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of Hanover. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

Fast courteous Ryan went above and beyond! Would definitely recommend using him as a service representative More

by Bill k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Aug 22, 2025 -

Mercedes-Benz of Hanover responded

Hi Bill, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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