Mercedes-Benz of Hanover
Hanover, MA
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Steven Rebelo, my service advisor, the Service Manager and the GM are all fabulous! They've helped me out with insurance issues that were not my fault and costly necessary repairs. I have an ancient (20 and the GM are all fabulous! They've helped me out with insurance issues that were not my fault and costly necessary repairs. I have an ancient (2012) E350. I can't afford a new car and I need to keep this one safe since my teenage grandson, Brady, also drives it. MB Hanover knows how much I need this vehicle and they work with me to keep it safe. More
Service Advisor Enio is a pleasure to work with. A great person. Very knowledgeable, extremely helpful and thorough! I would love to have as an employee in my own business! A great person. Very knowledgeable, extremely helpful and thorough! I would love to have as an employee in my own business! More
Want to give a huge thank you to Enio my service advisor. With how busy he is - he was professional, courteous, detailed and took the time to explain the issues w my car. My c300 lost gas sensors and I ran With how busy he is - he was professional, courteous, detailed and took the time to explain the issues w my car. My c300 lost gas sensors and I ran out of gas on hwy 93 in fast lane - after a very scary & stressful situation he made the diagnosis and repair seamless. Thanks again for all your help Enio,the technician/ mechanic and Will. More
Clean and comfortable waiting area and conveniences. Pleasant and courteous employees who seem customer focused. My service advisor is very knowledgeable and explains matters thoroughly. Pleasant and courteous employees who seem customer focused. My service advisor is very knowledgeable and explains matters thoroughly. More
Service department is great but their phone service is horrible. When you push for service no one answer’s the phone and it just rings and rings. I finally had to go to another department. I call at least horrible. When you push for service no one answer’s the phone and it just rings and rings. I finally had to go to another department. I call at least 6 times over two days. More
Always very good service. Special thanks to Steve and Ben who were extremely helpful. It was a long day but I’m happy that my car is in excellent condition once again. Thank Special thanks to Steve and Ben who were extremely helpful. It was a long day but I’m happy that my car is in excellent condition once again. Thank you all. More

