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Mercedes-Benz of Hanover

Hanover, MA

4.5
758 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 758 reviews

September 13, 2025

I really appreciate how nice everyone is. Communication is good as well. Enio helped me this time and he made the service process very easy. This time I also got a video showing me the und More

by Cape Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
Sep 14, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2025

Great service! Enio went above and beyond for me today! Won’t take/buy my car anywhere else More

by marielsophia04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
September 10, 2025

Easy, They listened to my concerns and provided the service I needed and my service contact, Steve, was respectful and attentive. Thank you. More

by Kcliflar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 12, 2025 -

Mercedes-Benz of Hanover responded

Hi, we're happy to hear you had such a positive experience with Steve! If you have any further questions, please don't hesitate to reach out!

September 06, 2025

My experience was overall very poor. My work van was held hostage for over a month due to inability to properly estimate the repairs, made worse by lack of communication, and general un More

by todd.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enio
Sep 09, 2025 -

Mercedes-Benz of Hanover responded

Hello Todd, this is Adiel Maciel, service director for Mercedes Benz. Thank you for sharing your feedback. I apologize for the delay with your vehicle. The hold up was due to the unexpected exhaust work that was performed elsewhere and required to be completed after we installed the new SCR cat. We understand how frustrating it can be when repairs take longer than expected, and we truly appreciate your patience while we worked to get everything finished up. Our goal is always to keep your vehicle safe, reliable, and back on the road as quickly as possible, and we'll continue to do everything we can to streamline the process in the future. Thank you   Thank you,   Adiel Maciel, Service Director Mercedes-Benz of Hanover | amaciel@group1auto.com

August 30, 2025

Mercedes-Benz of Hanover upholds high standards. Personnel from various departments provide exceptional support. I confidently recommend Mercedes-Benz of Hanover for sales and service. More

by co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adiel, Ryan
Sep 03, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

So helpful and accommodating. Hanover goes above and beyond to make their customers feel important. Ryan is exceptional. More

by Ldunne66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 01, 2025 -

Mercedes-Benz of Hanover responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2025

Very attentive to all our needs. Great service by salespeople made us feel valued and appreciated. More

by RMac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Giampapa
Sep 01, 2025 -

Mercedes-Benz of Hanover responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2025

Wonderful dealership to work with. Our salesperson Geoff Giampapa was very professional, knowledgeable and helped us with our decision of buying a new Mercedes. Geoff was friendly and More

by Frankmiddleton5185
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Bobby. Albert
Sep 01, 2025 -

Mercedes-Benz of Hanover responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2025

Great dealership very organized and professional loved my sales manager rob is awesome would recommend More

by judithf6268
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob
Aug 28, 2025 -

Mercedes-Benz of Hanover responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you for the recommendation, and have an amazing day!

August 26, 2025

I just purchased out of state a new G wagon. The engine light went on and I had to get it looked at. It was my first time visiting Mercedes-Benz in Hanover. It was beyond my expectations in term More

by Rugby545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 28, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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