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Mercedes-Benz of Hanover
Hanover, MA
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 851 reviews
July 26, 2026
Emilie doing in excellent job she’s very nice and considerate me as a customer she deserves a big raise thank you very much for your kindness Emilie really appreciated your help MAY GOD BLESS YOU AN considerate me as a customer she deserves a big raise thank you very much for your kindness Emilie really appreciated your help MAY GOD BLESS YOU AND PROTECT YOU AND YOUR FAMILY,Be blessed. 🙏🙏💘💘💘💘💘💘💘💘💘💘 More
by benoit.carline
Employees Worked With
Emilie
July 18, 2026
I had a great experience with the Service Department at Mercedes-Benz of Hanover. My service manager, Ryan, was professional, knowledgeable, and kept me informed throughout the entire repair process. He ma Mercedes-Benz of Hanover. My service manager, Ryan, was professional, knowledgeable, and kept me informed throughout the entire repair process. He made sure the work on my Mercedes E350 was completed efficiently and everything was handled smoothly. I really appreciate the excellent customer service and attention to detail. Thank you, Ryan and the entire Mercedes-Benz of Hanover Service Team! More
by GPP
Employees Worked With
Ryan
July 18, 2026
I find it outrageous that they charge $245. 88 to do a diagnostic of my car when I told them what was wrong. I also told them what messages that I was receiving on my mobile app that my coolant 88 to do a diagnostic of my car when I told them what was wrong. I also told them what messages that I was receiving on my mobile app that my coolant level was low. Even after I left, I just received another mobile app reminder that my coolant level is low. My reminder came this morning at 12:46 just after midnight. So even though they “ possibly fix the issue”. My mobile app through Mercedes still is not recognizing that my coolant issue has been resolved. And if all it was was a low amount of coolant, they should’ve just topped it off for free and then sent me on my way or based on the fact that it was just a low level even after the diagnostic they should’ve just said thank you for your time and your purchase of our vehicle and let me go on my way but no I paid $245.88. I didn’t think the customer service was all that friendly and I probably will never go back there again. I will find another Mercedes dealership to get any work done on my vehicle. The whole vibe of the place was that all the employees walked around like they were better than you. Even the young gophers that drive your car in and out of the service area we’re not even remotely friendly . Oh, I thought something else when the mechanic was checking over my car for service and he did his recording of my vehicle. He didn’t even record the correct type of vehicle that I have he said a GLE and I have a GLB that’s pretty ridiculousI could go on and on, but I will stop there. More
by Lanny314
Employees Worked With
No thanks
July 09, 2026
Excellent dealership, very professional service provider. I always feel welcome and get treated with the upmost professionalism by my service provider and the dealership really stand behind their word on eve I always feel welcome and get treated with the upmost professionalism by my service provider and the dealership really stand behind their word on everything, I’ve purchased many cars here and I will continue to bring my business to Hanover Mercedes-Benz. More
by courtneyexter
Employees Worked With
Katrina
June 27, 2026
Excellent dealer and dealership in Ma. Excellent employees and excellent service. My family also has their cars serviced there I give them 5 stars. Won’t go any where else. Excellent employees and excellent service. My family also has their cars serviced there I give them 5 stars. Won’t go any where else. More
by Sophie.koulouras
Employees Worked With
Mark Willis. Christina. Eno and steven
June 21, 2026
Muhammad gets a 5 stars for sales rep service, listening, and response time was excellent. On the other hand, business manager for closing was not as personable. and response time was excellent. On the other hand, business manager for closing was not as personable. More
by Volvo 90 XC wagon ourchase
Employees Worked With
Mohammed
