Mercedes-Benz of Hanover

Excellent service with clear explanation to me of the car’s needs. Very confident of a job well done! car’s needs. Very confident of a job well done! More

Great service all around ! Our service advisor ( Al ) was very professional and courteous, kept us informed and got our car back to us in schedule. The valet pick and delivery Our service advisor ( Al ) was very professional and courteous, kept us informed and got our car back to us in schedule. The valet pick and delivery service was great, our driver ( Vern ) kept us informed took good care of our car. More

Happy with the treatment. I got there and someone was ready to take the car. The person who did the paper was very friendly and helpful. I got there and someone was ready to take the car. The person who did the paper was very friendly and helpful. More

Hag a great experience with my agent assisting to my car. Very nice guy. Great knowledge. You ça. Tell he care about my car. Very nice guy. Great knowledge. You ça. Tell he care about my car. More

Muhammad helped us since the very beginning of our journey with Mercedes-Benz. He has proven himself to be a professional and a great salesman. The whole team at Mercedes-Benz in Hanover is great! Hap journey with Mercedes-Benz. He has proven himself to be a professional and a great salesman. The whole team at Mercedes-Benz in Hanover is great! Happy to be part of the Mercedes family ! More

Hassle, free experience. Russell was very knowledgeable and courteous through the whole transaction. He walked us through every aspect of the vehicle.. Highly recommend Merce Russell was very knowledgeable and courteous through the whole transaction. He walked us through every aspect of the vehicle.. Highly recommend Mercedes of Hanover! More

Not a great day for Mercedes Benz of Hanover service. Arrived for 7:30 service appointment, mount, balance, 4 tires + 4 wheel alignment. Scheduled the appointment noting I would wait. Turned into a 4 Arrived for 7:30 service appointment, mount, balance, 4 tires + 4 wheel alignment. Scheduled the appointment noting I would wait. Turned into a 4 1/2 wait, it shouldn't be. Pressed for time so skipped the car wash. However, the arm rest had some grime, dash was left in maintenance mode and the wheel lubrication was left on the four wheels. The client manager was apologetic and stated that they had one mechanic working on two cars at once. Will head back to the dealership I have used for the past 15 years where it has always felt like concierge service. My ratings are in comparison to the alternate Mercedes Benz dealership. More

Purchased pre-owned BMW from here that I was excited to find! Few snags with pick up that have mushroomed! When I picked up vehicle after they servicing detailing and registered I was surprised that the s find! Few snags with pick up that have mushroomed! When I picked up vehicle after they servicing detailing and registered I was surprised that the salesperson had no knowledge on any features on car and told me to go to my local BMW dealership Genius Bar. Vehicle had a rejection sticker since they’d removed battery so I have to get the correct sticker and then submit for reimbursement. After a day or so vehicle check warning light came on for service and was told it was because their tech forgot to reset something and I should bring to my local BMW for them to fix. Understand it was a lower price point sale for Mercedes but surprised they are making it my responsibility to fix their mistakes! Messaged sales and Service manager earlier today and no response! Sales process was great, personable salesman! Finance person I met with was knowledgable but and at end of sales transaction he literally got up from his desk and left! Had no idea if we were actually done or if he was returning!! A handshake, thankyou or even a good bye would have been nice! Can’t say I can recommend dealership after my experience and lack of attention to details! The dealership is almost an hour from my home. Purchased the vehicle because it was a hardtop convertible with lower miles and in great condition! Unsure would return even if they had what I’d be shopping for! Too many mistakes to make it worth my while to travel that far! More