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Mercedes-Benz of Hanover

Hanover, MA

4.6
785 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 785 reviews

November 23, 2025

Excellent customer service and knowledgeable technicians. Very courteous and professional staff that always answer any questions I may have. More

by rchu325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred
Nov 24, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Hanover! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2025

Mark was so great to work with. The dealership was supposed to have loaner ready for me unfortunately there were nine available. Mark C went above and beyond to accommodate me. More

by Michelle Montoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark C
Nov 24, 2025 -

Mercedes-Benz of Hanover responded

Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

Daniel and Enio went above and beyond my expectations in providing excellent customer service as they assisted me address a very unfortunate event with my new 450 GLE. I somehow gained a few scratches on a More

by Marc S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Enio
Nov 20, 2025 -

Mercedes-Benz of Hanover responded

Hi Marc, we're so glad that we were able to go above and beyond your expectations. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2025

My experience with Mercedes-Benz was disappointing from start to finish. For a premium brand, the service fell far below expectations. More

by NJ
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Bobbie, Phelan, Frank
Nov 19, 2025 -

Mercedes-Benz of Hanover responded

I apologize for the delay in registering your vehicle. We did everything we could to speed up the process, if there's anything more we can do, please do hesitate reach out. Frank Mazziotti General Manager - Mercedes-Benz of Hanover fmazziotti@Group1Auto.com | 631-831-3829

November 15, 2025

Phelan was phenomenal, he represented your dealership well. Although we were only buying an inexpensive, used vehicle for my daughter he treated us as if we were purchasing a new MB. More

by Ssmerc
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phelan & Sam
Nov 16, 2025 -

Mercedes-Benz of Hanover responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Hanover. If you have any further questions, please don't hesitate to reach out!

November 14, 2025

Kristana at Mercedes-Benz of Hanover is exceptional at her job. She consistently provides the best deals, outstanding customer service, and makes every visit smooth and stress-free. Her professionalism, h More

by Paulogoncalves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristina
Nov 15, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2025

Service rep Daniel made this a dream. He offered direct phone line and was very responsive. They dropped off a loaner, honoring my request to lend us a model that my wife would like to t More

by Fredreichheld
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 06, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

Daniel Lopez was very helpful. I traveled from Martha's Vineyard & my parts were ready! More

by patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Nov 05, 2025 -

Mercedes-Benz of Hanover responded

Hi Patrick, thanks for your praise and kind comments about Daniel. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2025

Steven Rebelo, my service advisor, the Service Manager and the GM are all fabulous! They've helped me out with insurance issues that were not my fault and costly necessary repairs. I have an ancient (20 More

by jacquiemurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rebelo
Oct 31, 2025 -

Mercedes-Benz of Hanover responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Hanover

October 30, 2025

Service Advisor Enio is a pleasure to work with. A great person. Very knowledgeable, extremely helpful and thorough! I would love to have as an employee in my own business! More

by Johnwfaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
Oct 31, 2025 -

Mercedes-Benz of Hanover responded

Hello, we're happy you found Enio to be so supportive during your experience here at Mercedes-Benz of Hanover. We do hope we can be of assistance in the future. Take care!

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