Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.6
792 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

Directions

By Type

Showing 792 reviews

December 05, 2025

Very well organized service team. The waiting area is a great spot to get some work done or lounge in front of the big screen. More

by konamtbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
December 02, 2025

My experience was good; Enio was my assigned service technician and was extremely knowledgeable, professional and most importantly transparent about my service on my vehicle. More

by jackiebunker65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
Report | Print
December 01, 2025

The service team works quickly and efficiently to service my vehicle and also gave a list of service items needed. More

by sharon.clarke411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred
Report | Print
Dec 02, 2025 -

Mercedes-Benz of Hanover responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2025

Great dealership, they made the buying process smooth easy and efficient. Would definitely recommend them. More

by Mike M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phelan
Report | Print
Dec 02, 2025 -

Mercedes-Benz of Hanover responded

Hi Mike, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

November 29, 2025

Leadership has really put together a first class team and experience. The service department are really there for the customers and we appreciate them. My advisor Ryan is the best. More

by Steve71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 30, 2025 -

Mercedes-Benz of Hanover responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2025

I bought my vehicle in 2020 from the dealership had a five year warranty bumper bumper over the last five years had issues with certain items on the vehicle. Most of them were taken care of through trial More

by gwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin,Enio
Report | Print
Dec 03, 2025 -

Mercedes-Benz of Hanover responded

Thank you for your honest feedback and for trusting us with your vehicle over the years. We’re sorry to hear your past visits fell short, but we’re very glad your recent 40,000-mile service showed the improvements we’ve been working hard to make. We appreciate the chance to earn back your confidence and look forward to serving you again. Thank you,   Adiel Maciel Service Director Mercedes-Benz of Hanover 781-924-4221 amaciel@group1auto.com

November 26, 2025

Dealer location is perfect right by by the exit of rd 3 Enio Rebolo were very professional and helpful. More

by Fouad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Report | Print
Nov 27, 2025 -

Mercedes-Benz of Hanover responded

Hi Fouad, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 23, 2025

Excellent customer service and knowledgeable technicians. Very courteous and professional staff that always answer any questions I may have. More

by rchu325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred
Report | Print
Nov 24, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Hanover! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2025

Mark was so great to work with. The dealership was supposed to have loaner ready for me unfortunately there were nine available. Mark C went above and beyond to accommodate me. More

by Michelle Montoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark C
Report | Print
Nov 24, 2025 -

Mercedes-Benz of Hanover responded

Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

Daniel and Enio went above and beyond my expectations in providing excellent customer service as they assisted me address a very unfortunate event with my new 450 GLE. I somehow gained a few scratches on a More

by Marc S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Enio
Report | Print
Nov 20, 2025 -

Mercedes-Benz of Hanover responded

Hi Marc, we're so glad that we were able to go above and beyond your expectations. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
80