Mercedes-Benz of Hanover

The level of service here is terrific. My service advisor couldn’t have been better. Kept me up to date all through the process. Ryan Cole was absolutely great. My service advisor couldn’t have been better. Kept me up to date all through the process. Ryan Cole was absolutely great. More

Rotimi was my salesman he was excellent. But everything after the sale has been a problem communication is non-existent to explain on Friday the day after I got my car they went to the regis But everything after the sale has been a problem communication is non-existent to explain on Friday the day after I got my car they went to the registry and had trouble with the plates the sales manager called me and said there was a problem and to call me as soon as possible which I did. This problem didn't affect me right away because I was away for the weekend but come Monday I expected the plates delivered before noon which is what I was told I kept calling the dealership they must have recognized my phone number cuz nobody would answer the phone! Over and above that I was now texting and calling rotimi and not getting any response! Finally I got a phone call from Corey who is bringing me plates at 5:00 p.m. Monday night. First problem solved it just took a long time and no communication. Today I went to service to go get the inspection done and they asked me if on top of the inspection I wanted my car washed I said sure so they said it was going to take about an hour to do both things no problem I'll sit there. An hour and a half later I had to go looking for my car, I needed to go to work, some poor guy came to me with my keys and I thanked him and then I looked at the car it had never been washed! I sat there all that time for 15 minutes inspection sticker! Then they offered to take my car for a wash then but I have to go to work I'm expected to do my job! Very disappointing with the whole communication of this company. More

My experience at the Mercedes dealership in Hanover was exceptional today especially want to acknowledge Ryan Coyle who was above and beyond service standards. Thank you. exceptional today especially want to acknowledge Ryan Coyle who was above and beyond service standards. Thank you. More

Very helpful and kind. My service guy was amazing. He kept me updated with everything about my car and looked for offer and specials to help with the purchase for service. My service guy was amazing. He kept me updated with everything about my car and looked for offer and specials to help with the purchase for service. More

Wonderful, no pressure to buy dealership! I would highly recommend them to anyone looking. My dealer, Ben, was fabulous and made the process easy! I would highly recommend them to anyone looking. My dealer, Ben, was fabulous and made the process easy! More

Easiest and quickest car buying experience I've ever had. Phelan is the go to dude! Phelan is the go to dude! More

Fast great friendly service, even a car wash thrown in. What more can you want from a dealership What more can you want from a dealership More

Eino, was very helpful. He Explained everything to me, also whats expected at my next service. Very happy He Explained everything to me, also whats expected at my next service. Very happy More

Ryan at service is terrific. Very prompt and fast. Operation is spotless. Customer service is great Very prompt and fast. Operation is spotless. Customer service is great More

Great service. Major work done ahead of schedule. No push on other stuff. Great review of cars condition. Major work done ahead of schedule. No push on other stuff. Great review of cars condition. More