Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.5
722 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

Directions

By Type

Showing 722 reviews

July 01, 2025

Service is the worst ever. They never answer phones or return calls. They try to get you to do everything through automated responses which never work. Love my car but I would More

by janeelizhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina, Ryan, Joanne, Audie
Report | Print
June 30, 2025

Words wont be enough to describe my utter frustration from this specific so called dealership More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names needed
Report | Print
June 30, 2025

I had an emergency when I suffered a flat tire from a pothole. The service technician was very responsive and took care of this need when the car was brought in. He exceeded my expectations and was great More

by Ssanborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
June 29, 2025

Very courteous and willing to work with me to complete the sale and transfer ownership over to me More

by Kenmurch44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Norton
Report | Print
June 29, 2025

Great experience at MB of Hanover… salesman Ben was outstanding! Will be referring him and this location to all. Thank you for a great experience More

by efn2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
June 28, 2025

Always attentive customer service. I have always felt like family there. Also, up front about any costs. More

by 13marinofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jun 30, 2025 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

On time waiting area very nice. Great coffee machine but food options are pretty pathetic considering the cost of service and the fact that people are waiting as OPpOSED to them pic More

by Laru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Jun 27, 2025 -

Mercedes-Benz of Hanover responded

Thank you for your feedback! We are always looking for ways to improve and appreciate your suggestion for improved food options. We strive to provide the best value for our customers and will definitely take your suggestions into consideration. Thank you for choosing our services! Adiel Maciel, Service Director

June 24, 2025

I watched the technician drive my car from the service bay then had to wait an hour and 40 minutes for the complimentary car wash. Give me the choice of not wasting my time or getting a car wash. The More

by rdstemler
Recommend Dealer
Yes
Employees Worked With
do not remember
Report | Print
Jun 26, 2025 -

Mercedes-Benz of Hanover responded

Hello, this is Adiel Maciel, service director for Mercedes Benz Hanover. Thank you for your feedback and want to apologize for the delay on having your vehicle washed. With the summer months, our complimentary wash can get a little behind due to the increase in volume of clients requesting their vehicles to be washed. However, you are right in having the choice to have it washed or not. Our team is instructed to ask, especially if they are aware of the longer wait times for washes, if you would like to have it washed still due to the added time. I will speak with our team and ensure we continue to ask before the service, and if it's taking longer to inform the clients immediately about the extended time. This way it will give our client the opportunity to decide to either continue to wait or have it washed at a later time. Thank you again for your feedback and it will be used to coach our team. Please feel free to reach out to me directly if you have any further questions at 781-924-4221. Thank you and have a great day!

June 17, 2025

Excellent service and attention to detail. My service advisor, Enio, always takes excellent care of me, and keeps me informed on the progress and completion of the service. More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
Report | Print
June 14, 2025

I was not a customer of MB of Hanover and needed emergency service, I stopped at their service center, explained my situation and they took my car in to diagnose the problem. Two hours later I was o More

by Menauhant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda
Report | Print
Jun 16, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Hanover! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
2
...
73