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Mercedes-Benz of Hanover

Hanover, MA

4.5
684 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 684 reviews

May 03, 2025

I had an excellent experience with the service department at Hanover Mercedes. Adiel and Miranda went above and beyond to ensure everything was handled smoothly and professionally. Their communica More

by Pdoherty15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda
May 02, 2025

Phelan, our sales person was knowledgeable, personable and very patient with us. He demonstrated excellent knowledge of the vehicles we were considering and has continued to follow up to insure timely d More

by patgorman518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault and Rob Leaver
April 30, 2025

Nate Shannon at Mercedes of Hanover was wonderful to work with, I would highly recommend him More

by Laura TIMMERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Shannon
May 02, 2025 -

Mercedes-Benz of Hanover responded

Laura, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2025

The service advisorr and service manager were particularly accommodating repairing my E350 the ESL of which had completely disabled the car. More

by Rdormitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rebolo
May 01, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2025

From the moment I walked I was treated with much care and attention. The communication was also great. The text messages is also helped me to be informed of everything going on with my car. I always know my More

by Jaydee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina, Adiel
May 01, 2025 -

Mercedes-Benz of Hanover responded

Hi Jaydee, we are so happy to read such a great review about Mercedes-Benz of Hanover! We hope you have a great day!

April 29, 2025

BUYER BEWARE! I had the worst car buying experience of my life with Mercedes-Benz of Hanover! While they may treat their customers buying a new Mercedes like gol More

by FoolMeOnce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Levin, Phelan Dussault, John Hoyt
May 02, 2025 -

Mercedes-Benz of Hanover responded

Mrs. Hayward, I’m truly sorry to hear of experience and your perception of Mercedes Benz of Hanover. Your issue was not brought to my attention, I know our sales team tried, I also would have like to worked with you to find a resolution. There may be a way we can still help, I left you a message at the number we have on file. Please call me at your convenience. Frank Mazziotti General Manager Mercedes Benz of Hanover fmazziotti@group1auto.com

April 27, 2025

Great service, professional yet friendly New showroom is very modern, customer friendly and very clean More

by destiny7041
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Lee
Apr 29, 2025 -

Mercedes-Benz of Hanover responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2025

Great service and very friendly. I would recommend MB of Hanover due to the ease. More

by Vguite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t recall
Apr 24, 2025 -

Mercedes-Benz of Hanover responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

Service is very good. Prices are quite high though. Kristen who managed my service was extremely helpful. More

by Accmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Apr 21, 2025 -

Mercedes-Benz of Hanover responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 15, 2025

I recently visited for my lease renewal. The process was extremely easy and pleasant from beginning to end. Ben was my main contact at the dealership. He was proactive and contacted me prio More

by andrconn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Stahl, Bobby Chin
Apr 17, 2025 -

Mercedes-Benz of Hanover responded

Hello, thank you for your kind review, we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! We do hope we can be of assistance in the future. Take care!

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