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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.1
515 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 515 reviews

March 30, 2024

Wonderful people. Mr. Cooper is the best. Knowledgeable, patient and very kind. Thank you and looking forward to doing business with you again! More

by GK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rivera
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Apr 04, 2024 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Mr. Cooper provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 30, 2024

Communication is great. They kept a detailed report on our vehicles maintenance. We are pleased with their service. More

by Catherine.prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy
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Apr 04, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a great communication experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 29, 2024

The people it’s so nice and helping about everything! ! I’m so happy the buy my car in this place More

by Henry de la rosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob lee, Albert Rivera , Sam Li
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Apr 04, 2024 -

Mercedes-Benz of Hanover responded

We're thrilled to hear that you had such a positive experience with our dealership! Our team takes great pride in providing excellent customer service and ensuring that our customers are happy with their purchases. We're here to help and ensure your continued satisfaction with your car and our dealership.

Helpful
March 29, 2024

Service use to be awful. There are a bunch of new staff and renovations taking place. Very optimistic for the future., More

by mkennedy0870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braylon in service 5 star
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Apr 03, 2024 -

Mercedes-Benz of Hanover responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Mercedes-Benz of Hanover responded

Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Boulos Ferris General Manager bferris@mbhanover.com

Helpful
March 26, 2024

Service was awesome I was given information before service... I knew exactly what my service was and the price. I was offered a loaner car I had an important meeting. This was done quickly. Good exp More

by Rmg5177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brandon
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Mar 29, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 24, 2024

Kassiidy in service was excellent in helping me. She got my car done far sooner than expected More

by bnbivens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Li
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Mar 27, 2024 -

Mercedes-Benz of Hanover responded

That's fantastic to hear! We're glad that Kassidy provided you with excellent service and got your car done sooner than expected. We appreciate your feedback and look forward to serving you again!

Helpful
March 22, 2024

I found Enio very helpful and easy to work with. I hope when I have my car in for future service that he is assigned to work on it. More

by MFN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio, Tammy, Courtney
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Mar 27, 2024 -

Mercedes-Benz of Hanover responded

That's great to hear! We'll make sure to pass along your positive feedback to Enio. We strive to provide excellent service, and we're glad that you found working with Enio to be helpful and easy. We'll do our best to ensure that your future service experiences are just as positive. We appreciate your business!

Helpful
March 17, 2024

My sales consultant Christo was very professional and went above and beyond to ensure I was satisfied by finding the exact type of car that I was looking for. He was able to answer all my questions and h More

by jbartucca65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christo Gizelis
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Mar 20, 2024 -

Mercedes-Benz of Hanover responded

That's fantastic to hear about your positive experience with Christo at Mercedes-Benz of Hanover! We're thrilled that he provided professional service, went above and beyond to ensure your satisfaction, and found the exact car you were looking for. It's great that he was able to answer all your questions and even delivered the car on his day off. We appreciate your kind words about Christo and his team, and we're delighted that you had a great experience with us. We're here to help and ensure your continued satisfaction with our services.

Helpful
March 14, 2024

The staff where amazing helping me with my new purchase, very knowledgeable and friendly and willing to do anything to help their customers! More

by sndr.fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate and Rob, Chris Norton, Sam Li
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Mar 16, 2024 -

Mercedes-Benz of Hanover responded

That's wonderful to hear! We're glad that the staff at the dealership was amazing, knowledgeable, friendly, and willing to go the extra mile to help you with your new purchase. We're here to help and ensure your satisfaction with our services.

Helpful
March 12, 2024

This dealership provides a service level that is excellent. They are efficient, care for consumer needs and communicate clearly. 5 star services More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Williams
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Mar 14, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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