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Mercedes-Benz of Hanover

Hanover, MA

4.5
708 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 708 reviews

December 30, 2023

Eno was great the wait time as expected, was helpful in offering to do my sticker. The waiting area was nice and no one tried to sell me anything extra. And the vacuum my rugs. Great experience. More

by Dmhanaphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Jan 03, 2024 -

Mercedes-Benz of Hanover responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 28, 2023

My advisor, Enio Rebolo, is fabulous and made the service I needed seamless, as I was under a time constraint! More

by lahby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio, Tammy, Courtney,
Dec 29, 2023 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Enio provided fabulous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

It was a great experience and everything was well explained and service was superb. Very happy. More

by MAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Rivera, Trish Backlund
Dec 27, 2023 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Our contact was with Chris, he was very knowledgeable, he listened very carefully, he answered all of our questions and he did not use any pressure at all, we are very happy with our new suv. More

by Issajarjour
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Norton
Dec 29, 2023 -

Mercedes-Benz of Hanover responded

It's fantastic to hear about your positive experience with Chris! His attentive listening, extensive knowledge, and no-pressure approach made your SUV purchase a satisfying and stress-free experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Congratulations on your new SUV!

December 14, 2023

One of the worst managed dealership I have ever dealt with. Service is understaffed and the lack of communication is appalling. They never have loaners and had to rent a car for 8 days out of my pocket. More

by Cadiganjo
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Bolton
Dec 26, 2023 -

Mercedes-Benz of Hanover responded

Thank you for bringing this to my attention. I apologize for the lack of communication and other inconveniences you experienced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 781-896-3500. I look forward to speaking with you. Boulos Ferris, General Manager

December 05, 2023

Kaitlyn Forry. is great ! She is excellent, knowledgeable, was thorough and thoughtful. Life is good when you have people you can trust to do good work and treat yo More

by Sakura93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Forry
Dec 06, 2023 -

Mercedes-Benz of Hanover responded

Kaitlyn is a fantastic professional who made a significant impact on your experience! Her excellence, knowledge, thoroughness, and thoughtfulness reflect a high level of commitment to her work and customer satisfaction. Trusting someone to handle your car and provide great service is incredibly valuable, and it seems Kaitlyn embodies those qualities. Having honest and dependable individuals like her can indeed make all the difference in the overall experience. Thank you for your business!

November 29, 2023

Our experience with this dealership has restored our confidence in, that people do really care about their customers. Rob Lee will be a part of our new person to always contact and refer for future oppo More

by kieffer.scott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Lee
Dec 01, 2023 -

Mercedes-Benz of Hanover responded

Congratulations on your new vehicle! We are thrilled that Rob provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 29, 2023

Great customer service and easy to deal with. Accomodating and listened to my needs and what I was looking for. More

by Susan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Copsetta, Sam Li
Dec 01, 2023 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Very busy day in service but they took good care of me and the service advisor Eno is always excellent. More

by Rscarberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eno
Nov 30, 2023 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Eno provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Visited for scheduled maintenance of my vehicle. Dealership is visually appealing, and the advisors and support are professional. Complimentary amenities are available for customers. Communication b More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 30, 2023 -

Mercedes-Benz of Hanover responded

It's wonderful to hear about your positive experience at Mercedes-Benz of Hanover for scheduled maintenance! A visually appealing dealership coupled with professional advisors and excellent communication truly enhances the overall service experience. Complimentary amenities for customers add another level of comfort and care. Thank you for your business!

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