Mercedes-Benz of Hanover

I was very satisfied with the dealership and the finance department when I bought the car Last December. This past week was the first time that I used the service department and I was very unhappy!!! My department when I bought the car Last December. This past week was the first time that I used the service department and I was very unhappy!!! My car went in for a recall and an oil and filter change. Alfred did call to ask to do the B service and my husband okayed the work. I called to make sure all the work was being done and when did they think it would be ready! I got a text and a call that the car was ready at 5:00. When I asked about the recall work I was told it was not done!!! They said that there was too much gas in the tank!!! Why didn’t service tell me I was to only have 20 percent of my tank filled to fo the work! I was very upset! Alfred said well you will just have to bring it back! Well I live on the cape and I have them pick it up. For this appointment I had to wait 4 weeks! Alfred really thought it was no big deal. I then tried to get in touch with the Manager Ryan. I called twice the next day and he never returned my call! Service said that he was too busy!!! Too busy to talk to a customer!!! I do have another appointment on December 20 but tte woman in service was not sure the part would be in. I said what about the part you we’re supposed to put on today! No response. Our original sales person left the day after we bought the car the salesman I listed was Chris and he was very nice even though he probably made no commission! More

Your service department customer service sucks. Return phone calls don’t happen. You had our vehicle fir 3 weeks. “ forgot” to work on it or some lame excuse took days to get any kind of response Return phone calls don’t happen. You had our vehicle fir 3 weeks. “ forgot” to work on it or some lame excuse took days to get any kind of response More

Most terrible dealership I have ever dealt with. The staff is unprofessional and have no communication whatsoever. When spending that much money on a car you should be treated like a person and not The staff is unprofessional and have no communication whatsoever. When spending that much money on a car you should be treated like a person and not a dog. I will never recommend them to anyone More

Very knowledgeable and professional staff and always helpful with a smile. I never feel pressured. helpful with a smile. I never feel pressured. More

Mercedes Benz Hanover is a great dealership for both sales and service. Today I had service maintenance on my C300. Josh was the Service Rep. that I worked with today. He was wonderful! I’ll give him sales and service. Today I had service maintenance on my C300. Josh was the Service Rep. that I worked with today. He was wonderful! I’ll give him 10 stars. Very professional, polite, knowledgable, and great personality. Just great !!!! More

Every time I have been to the dealership from check in to check out , I have great service , and great attitudes check out , I have great service , and great attitudes More

Outstanding. Charles Cooper spent literally hours working with me for ultimate intended purchase of SUV. Unfortunate circumstances compelled my reversal of pendin Charles Cooper spent literally hours working with me for ultimate intended purchase of SUV. Unfortunate circumstances compelled my reversal of pending final selection; all preliminary paper work and computer work had been processed. When I requested cancellation the next morning, Charles and managers Matt Orchard and Albert Rivera were most kind and accepting and reassured me that the entire transaction was void. Very professional. Highly recommended if you plan to consider purchasing a Mercedes. I have owned Mercedes in the past; that dealership out west had terrible issues. How refreshing. Love you guys, especially that hard working C. Cooper. More

Every-time I come to this dealership for service it’s an issue. It all started right after I got my brand new car (2021 GLE 450) and the tail lights started collecting water as if a seal was broken. I book issue. It all started right after I got my brand new car (2021 GLE 450) and the tail lights started collecting water as if a seal was broken. I book an appointment online with a loaner car then drive 45 minutes to the dealership where they don’t tell me until after taking my car that they don’t have a loaner and can give me an Uber voucher which is completely unacceptable since I was 6 months pregnant and had a 1 year old. After a back and forth and rescheduling I tried again and this time they delivered me a loaner and took my car. The next time I needed service I again encountered a loaner issue even though I booked with a loaner online yet again. Today I went for an oil changed. I booked an appointment for 11:45 and drive the 45 min to dealership they take my car and then tell me the wait is 2 hours. Who has time to wait 2 hours in a waiting room for an oil change?! So I said can I have a loaner car and they told me no. This dealership customer service is so unacceptable and unprofessional especially for a high end dealership. I’ve owned many high end cars and have never had this problem before! They either need to get more loaners or communicate better with their customers! After telling them I didn’t want to wait I tried to buy the filter and take it somewhere else then I was told they will rush it but then wouldn’t wash it. Also ridiculous but whatever. Magically my car was done in 45 min but wasn’t washed or vacuumed because that takes an hour and 15min? Give me a break! I can’t wait for my lease to be done and never get another Mercedes again! More

Every member of the team I encountered was kind, informative and very pleasant. I worked with Phelan, and spoke with several others through the process of trading in a car (two, actually) and final informative and very pleasant. I worked with Phelan, and spoke with several others through the process of trading in a car (two, actually) and final paperwork. I would definitely recommend Mercedes Benz of Hanover. And I love my new car. More

Service department was very accommodating, my schedule was hectic and they worked with me the whole time . Excellent service department was hectic and they worked with me the whole time . Excellent service department More