Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hanover
Hanover, MA
517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 517 reviews
September 13, 2019
Oil change & tire rotation In & out in an hour ! Very pleasant staff & knowledgeable mechanics! Staff from past visits remembered my name & cheerfully greeted me upon entering b In & out in an hour ! Very pleasant staff & knowledgeable mechanics! Staff from past visits remembered my name & cheerfully greeted me upon entering building . An excellent visit More
by Gene
Employees Worked With
Jeff
Helpful September 12, 2019
First time is the best! I recently purchased a preowned Mercedes. My experience with THIS DElership was fabulous. Sam was my service advisor. Sam was beyond kind and helpf I recently purchased a preowned Mercedes. My experience with THIS DElership was fabulous. Sam was my service advisor. Sam was beyond kind and helpful with .e. he was amazing, as he was so professional and patient with me. He is an asset to this business. When I picked up the car, Gina and Olivia were super fabulous! I never had an prior e experience with Mercedes, but everyone I dealt was so kind and helpful. A great experience for me! More
by teemacdee
Employees Worked With
Sam, Leo, Gina, and Olivia
September 11, 2019
2nd Time Customer There’s a reason I’m a 2nd time customer. I did get really good salespersons. Friendly and knowledgeable of vehicles I test drive. Will recommend. There’s a reason I’m a 2nd time customer. I did get really good salespersons. Friendly and knowledgeable of vehicles I test drive. Will recommend. More
by CMilton
Employees Worked With
Trish B
September 07, 2019
Excellent service I had the pleasure of shopping w/ Kirk Neprud. He was extremely knowledgeable. He made the buying process an easy choice. I would absolutely recommend I had the pleasure of shopping w/ Kirk Neprud. He was extremely knowledgeable. He made the buying process an easy choice. I would absolutely recommend purchasing w/ Kirk. More
by Keilah
Employees Worked With
Brian Va and Matthew O.
September 06, 2019
Repair TheService department was a great help as usual they gave me a loaner car had to go in for major repair it was covered under the warranty TheService department was a great help as usual they gave me a loaner car had to go in for major repair it was covered under the warranty More
by Jack McGlone
Employees Worked With
Mike street and Jeff
August 30, 2019
Problem with GLE 350 a/c emitting very foul odor I have a problem with a very foul odor coming from vents! A technician examined the a/c, cabin air filter and vents! The technician did find a w I have a problem with a very foul odor coming from vents! A technician examined the a/c, cabin air filter and vents! The technician did find a water build up that was stale! (That’s my understanding of what the technician explained)! This could cause bacteria and spores to grow and flourish! Technician suggested to not use the recirculating function because you ‘re just recirculating the cabin air! I hope it is fixed! I really think not! This car is a Lease. and would like it fixed! I may Lease another Mercedes! More
by Debby03
Employees Worked With
Leo Kelly and not sure technician’s name!
August 27, 2019
Car purchase I bought a white SUV GLC, both financing and sales were very easy very accommodating I was very pleased with how easy the process was to purchase a ca I bought a white SUV GLC, both financing and sales were very easy very accommodating I was very pleased with how easy the process was to purchase a car. I would gladly recommend this dealership . More
by Happy Customer
Employees Worked With
Matt and Chris
August 20, 2019
Flat tire on out of state vacation - GREAT service! Got a flat tire and they took the car and and drove it back! Quick service; wonderful experience! Made a stressful experience not stressful! Grateful! Got a flat tire and they took the car and and drove it back! Quick service; wonderful experience! Made a stressful experience not stressful! Grateful! More
by Anne Forbes
Employees Worked With
Jeff
August 10, 2019
Excellent service Friendly and fast! Mike is doing an amazing job! I went in and out! They kept me updated and my car looked amazing when it was ready! Friendly and fast! Mike is doing an amazing job! I went in and out! They kept me updated and my car looked amazing when it was ready! More
by blackdoglover
Employees Worked With
Mike Mitchell
August 06, 2019
Great adviser timely service no issues Service is always performed on time and feedback always available. Car will be delayed for a reason. Adviser always available for questions.all emplo Service is always performed on time and feedback always available. Car will be delayed for a reason. Adviser always available for questions.all employes very polite and professional More
by Bernie
Employees Worked With
Jeff
