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Mercedes-Benz of Hanover

Hanover, MA

4.5
708 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 708 reviews

September 16, 2023

the results are always excellent but they keep the car much longer than planned - then returned it on a different day than agreed to More

by jtwilson49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Forrey
Sep 19, 2023 -

Mercedes-Benz of Hanover responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Mercedes-Benz of Hanover responded

Thank you for your feedback about the delays and scheduling issues you've encountered because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Boulos Ferris General Manager bferris@mbhanover.com

September 16, 2023

The MB Hanover dealership service department is knowledgeable and caring. Kaitlyn Forry is remarkable in her way of dealing with customers and their vehicles. She is aware of the customers concerns More

by Fallsail
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Forry
Sep 24, 2023 -

Mercedes-Benz of Hanover responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Mercedes-Benz Hanover went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

September 13, 2023

I was not looking to buy a car at all. Took my car in for annual service and was given a loaner car. Loved the car. Called the dealership to ask for an appraisal on my car. I received c More

by rbrt902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christo Gizelis, John Hoyt, Matthew Orchard, Sam Li
Sep 28, 2023 -

Mercedes-Benz of Hanover responded

We are very happy we could provide you with a positive experience!

September 05, 2023

Overall excellent service. Professional, knowledgeable, very efficient service team. Outstanding, timely communication using text messages. More

by DJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Erdos Jr
Sep 07, 2023 -

Mercedes-Benz of Hanover responded

Thank you for the Five-Star review and for choosing Mercedes-Benz of Hanover. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 05, 2023

Very good service. Polite, sensitive to my needs Highly recommend this dealership. Thanks for the help More

by Jstarr1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton, Michael Street, Jeff Kuzenzov, Elvin Rivera, Trish Backlund
Sep 07, 2023 -

Mercedes-Benz of Hanover responded

Thank you for the Five-Star review and for choosing Mercedes-Benz of Hanover. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 04, 2023

My vehicle was serviced successfully and in a timely manner. Service staff was aware of my travel times and was kind enough to expedite the job. Thanks More

by outerbeach2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton
Sep 07, 2023 -

Mercedes-Benz of Hanover responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 23, 2023

If you are looking for a new or pre-owned vehicle, definitely consider Mercedes Benz of Hanover. I cannot say enough about the positive experience that I had there recently. From my first phone call w More

by Amarston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Trainor, Albert Rivera, Sam Li
Sep 14, 2023 -

Mercedes-Benz of Hanover responded

Thank you for choosing Mercedes-Benz of Hanover! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again.

August 22, 2023

Kind staff, easy scheduling, comfortable waiting room, I am very happy with the service I received in Hanover. More

by 12345
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
William
Aug 26, 2023 -

Mercedes-Benz of Hanover responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 19, 2023

Not truthful and recommended immediate service “3 new tires.. when 2 were new”.. when picking car up we were greeted with rudeness… this was not the normal for this dealership.. after over 5 years this w More

by LaurieC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William.. Caitlyn
August 18, 2023

Unprofessional, service department phone rings and rings, no call backs or updates. They looked overwhelmed. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chavez, disorganized, slow, overwhelmed , Daniel Bolton
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