
Mercedes-Benz of Hanover
Hanover, MA
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The MB Hanover dealership service department is knowledgeable and caring. Kaitlyn Forry is remarkable in her way of dealing with customers and their vehicles. She is aware of the customers concerns knowledgeable and caring. Kaitlyn Forry is remarkable in her way of dealing with customers and their vehicles. She is aware of the customers concerns and is often seen on the maintenance floor getting updates and securing answers for her customers. In my opinion she is a valuable person to the dealership in her “frontline” position with dealing with customers. More
I was not looking to buy a car at all. Took my car in for annual service and was given a loaner car. Loved the car. Called the dealership to ask for an appraisal on my car. I received c Took my car in for annual service and was given a loaner car. Loved the car. Called the dealership to ask for an appraisal on my car. I received call back shortly with great price. Decided to talk to salesman to inquire about new car, still thinking there was no way they could make a deal good enough I would take. Well they did, a couple hours later I had purchased a new car. Christo was great! Incredible customer service at all levels. Best car buying experience ever. It is my 7th car, never been so pleased with the experience from beginning to end. More
Overall excellent service. Professional, knowledgeable, very efficient service team. Outstanding, timely communication using text messages. Professional, knowledgeable, very efficient service team. Outstanding, timely communication using text messages. More
Very good service. Polite, sensitive to my needs Highly recommend this dealership. Thanks for the help Polite, sensitive to my needs Highly recommend this dealership. Thanks for the help More
My vehicle was serviced successfully and in a timely manner. Service staff was aware of my travel times and was kind enough to expedite the job. Thanks manner. Service staff was aware of my travel times and was kind enough to expedite the job. Thanks More
If you are looking for a new or pre-owned vehicle, definitely consider Mercedes Benz of Hanover. I cannot say enough about the positive experience that I had there recently. From my first phone call w definitely consider Mercedes Benz of Hanover. I cannot say enough about the positive experience that I had there recently. From my first phone call with Michelle, to the sale and financing of my car with Albert and Sam, everything was seamless and stress free. No run around, honest answers, and super accommodating. Thank you so much for the excellent service. Would recommend to everyone. More
Not truthful and recommended immediate service “3 new tires.. when 2 were new”.. when picking car up we were greeted with rudeness… this was not the normal for this dealership.. after over 5 years this w tires.. when 2 were new”.. when picking car up we were greeted with rudeness… this was not the normal for this dealership.. after over 5 years this was the most unacceptable service I’ve ever received. At one point I was waiting for someone to come out and tell me this was joke.. unfortunately that wasn’t the case. More