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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.6
818 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 818 reviews

December 26, 2025

Service is outstanding. Responsive. Hospitable. And on top of it. Easy to work with. Efficient. More

by Maz2266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 27, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2025

Very helpful and professional service to fit me in and change a tire on Christmas Eve. More

by rummy.lowlier_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Dec 25, 2025 -

Mercedes-Benz of Hanover responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2025

Ryan provided exceptional service with a quick turn around. Tech video was also informative to help in getting a customer car properly diagnosed following a collision More

by Columbia2.enterprise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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December 23, 2025

The recommended intake hose repair for $. 01 which I approved was not done. I would like to have it done at some point. I assumed the $.01 price was because it's not an expensive part and coul More

by curtinpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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Dec 24, 2025 -

Mercedes-Benz of Hanover responded

Good morning Patrick. Thank you for taking the time to share your feedback. I reviewed your service visit and wanted to clarify the intake hose note your referenced. The "$0.01" line item was not a repair recommendation or an approved service. It was a technician comment noting that the intake tube had previously been repaired with adhesive and, while it was not causing an issue at the time of your visit, it could potentially fail in the future and lead to a check engine light or air leak.    No repair was authorized or billed for that item, and it was not intended to be included with any other service performed, including the transmission service.    Should you choose to address the intake hose in the future, we would be happy to properly inspect it and provide an accurate estimate for replacement at that time. Please feel free to contact us directly and we'll be glad to assist with scheduling when it becomes convenient for you.    Thank you again for you feedback, and we appreciate the opportunity to clarify.      Thank you, Adiel Maciel Service Director - Mercedes-Benz of Hanover amaciel@group1auto.com OR 781-924-4221

December 19, 2025

Great customer service. Wouldn’t go anywhere else! Especially like working with Ryan. He is always courteous and makes us feel like VIP’s. More

by Kmarotta25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Dec 21, 2025 -

Mercedes-Benz of Hanover responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. If you have any further questions, please give us a call. We're always happy to help!

December 16, 2025

I am very pleased with the service provide by Muhammad Khan. He is a knowledgeable young man More

by Ikhlashussain
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
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Dec 19, 2025 -

Mercedes-Benz of Hanover responded

Hello, thank you for your kind review; we are happy to pass along your comments to Muhammad Khan here at Mercedes-Benz of Hanover! We do hope we can be of assistance in the future. Take care!

December 05, 2025

Very well organized service team. The waiting area is a great spot to get some work done or lounge in front of the big screen. More

by konamtbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 07, 2025 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2025

My experience was good; Enio was my assigned service technician and was extremely knowledgeable, professional and most importantly transparent about my service on my vehicle. More

by jackiebunker65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio
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December 01, 2025

The service team works quickly and efficiently to service my vehicle and also gave a list of service items needed. More

by sharon.clarke411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred
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Dec 02, 2025 -

Mercedes-Benz of Hanover responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2025

Great dealership, they made the buying process smooth easy and efficient. Would definitely recommend them. More

by Mike M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phelan
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Dec 02, 2025 -

Mercedes-Benz of Hanover responded

Hi Mike, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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