
Mercedes-Benz of Hanover
Hanover, MA
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I was thrilled with the excellent service. The effort to please was above and beyond. They made it very easy for me and affordable. The effort to please was above and beyond. They made it very easy for me and affordable. More
My experience was excellent, all thanks to Ryan C. He is a great representative of Mercedes, so helpful, kind, and polite; he really made me feel that I could rely on him to take care of everything. He is a great representative of Mercedes, so helpful, kind, and polite; he really made me feel that I could rely on him to take care of everything. I had a flat on route 3 south just at exit 33. It was almost 6 pm so I could not get service that evening and my E450 hybrid did not come with a spare. Mercedes road side assistance sent a tow truck but left me stranded (I live on Cape) in a gas station near the dealership, they never sent a car or Lyft as promised, even asking if I could just stay where I was (for 3 days)! I was so glad when Ryan called the next morning, sent a Lyft driver first thing, and had a beautiful loaner all set for me to drive home. He explained everything, told me they had to wait until Monday for a new tire, and offered to do the scheduled service while the car was there. A big help! They found what was wrong with the steer assist, and I couldn’t be happier overall. Ryan kept me apprised of what was happening at all times. I am very impressed by him, he’s a great young man and couldn’t do enough for me! Thanks Ryan for turning a bad experience into a good one! More
They're super helpful and knowledgeable. Appreciate all their help, ingenuity and hard work. Love when I pickup my car and they have completed all of the necessary repairs. They never miss a Appreciate all their help, ingenuity and hard work. Love when I pickup my car and they have completed all of the necessary repairs. They never miss a single issue. More
Brand new waiting room and service department. Highly recommend Ryan he was outstanding- I’m not a fan of service people typically, but he was great with communication and meeting my expectations. Highly recommend Ryan he was outstanding- I’m not a fan of service people typically, but he was great with communication and meeting my expectations. More