Mercedes-Benz of Hanover

Everyone is attentive to questions. Also very knowledgeable. I would not take my car anywhere else. My car looked great when it was finished. It is nice to have that comfortable feeling Also very knowledgeable. I would not take my car anywhere else. My car looked great when it was finished. It is nice to have that comfortable feeling that I made the right choice buying the car there and also maintaining it there. Katelyn was great. Could not have been more attentive. She is an Aplus Thank you for taking care of my car. I will definitely recommend this company to others. Please make this 100 as if it went higher that is what I would have written. The service people were also awesome. Good job everyone. ! More

Transaction was friendly, efficient, and exceeded expectations. Would highly recommend this dealership to family and friends. expectations. Would highly recommend this dealership to family and friends. More

Eric was super helpful and went above and beyond. Will definitely be back for my service needs. Will definitely be back for my service needs. More

The dealership was professionall, friendly, easy to work with and scheduling an appointment was easy with and scheduling an appointment was easy More

I was kept informed through the repair process. They even found that the warranty would cover some of the necessary repair. Yippee! They even found that the warranty would cover some of the necessary repair. Yippee! More

I had a wonderful experience with purchasing my new car from MB of Hanover. Justin C. was the salesman who was very professional and knowledgeable. He continues to ensure that I understand and can work al from MB of Hanover. Justin C. was the salesman who was very professional and knowledgeable. He continues to ensure that I understand and can work all the electronics in my new vehicle. More

I’ve been to at least 5 Mercedes dealers over 20 years to buy and service cars. Hanover is the by far the worst I’ve encountered. I am actively looking for another car, but after Hanover’s shoddy repair an buy and service cars. Hanover is the by far the worst I’ve encountered. I am actively looking for another car, but after Hanover’s shoddy repair and poor customer service, I won’t be buying another Mercedes. I had my car towed to the dealer after the power steering stopped working while I was driving on a highway at night. I spent $1200 for a repair that was turned around quickly but did not fix the issue. After a drive to another state 3 days after Hanover’s repair, I was forced to take my car to a local European car repair who charged me an additional $1000 to resolve the power steering issue. Jennifer Romboldi in Customer Service was useless and sounded like all she did was deal with unhappy customers all day. I never received the promised return call from the service manager despite multiple phone calls. Avoid this place like the plague. More

I am driving back to Florida and needed a safety check for my gorgeous 2021 GLC Coupe 300 4 Matic that I adore. It only has 16,000 on it but never take chances. They found a nail in my tire. I’m gratefu for my gorgeous 2021 GLC Coupe 300 4 Matic that I adore. It only has 16,000 on it but never take chances. They found a nail in my tire. I’m grateful. They run a professional organization from the time you enter the front door till the time they walk you out to your car. They leave you with the farewell saying I hope you had a good day. Well, yes I did! I was treated with respect and kindness. More

BUYERS BEWARE! !!! DO NOT PURCHASE A VEHICLE FROM PRIME MOTOR GROUP MERCEDES IN HANOVER, MA. I purchased a CERTIFIED 2016 Mercedes Benz GLA 250 4Matic car from Merce !!! DO NOT PURCHASE A VEHICLE FROM PRIME MOTOR GROUP MERCEDES IN HANOVER, MA. I purchased a CERTIFIED 2016 Mercedes Benz GLA 250 4Matic car from Mercedes in Hanover on 5/3/21 for $19,569.25 and since then, I’ve had $4,700 worth of electronic problems which they have not helped with or taken responsibility. • During the 2021 summer the check engine light would randomly go on and off. In Sep 21 they performed a software upgrade and said that the problem was resolved and the fault codes re-set. • In Oct 21 the back-up camera would randomly not work. On 11/1/21 I was told that it had to be replaced for $1,400. I decided not to pay it at the time but paid $182.71 for the diagnostic. The MSRP sheet I initially received from them priced the rearview camera at $460; $940 seems very high for labor cost!!!! • The receipt for the back-up camera diagnosis states “found multiple fault codes, have current fault for communication fault with camera…”. I questioned the “multiple fault codes” and was told that it was ok and had been re-set (obviously not). • During May 2022 the heater/ac did not work and I paid $1,311.56 to fix it on 6/2 (another electrical issue). • In Aug 2022 the instrument cluster was erratic. The oil, brake, check engine, lights, etc. stayed on for long periods and then went off; the gas gauge showed as empty when full (scary). I was told they needed to check all fault codes (sound familiar?)-$1,900 to fix (now down to $1,650). • There have been numerous issues with electrical fault codes since I purchased this CERTIFIED vehicle. I asked to sell the car to them. They offered only $11k (UNBELIEVABLE)! I guess they can put a small amount in to fix it and place it back out on the lot for much more money (what a profit for them)!!! • Since May 2021, I have spent $21,401.96 ($19,569.25 (purchase of car), $182.71 (diagnostic for camera), and $1,650 (instrument cluster panel) and need to spend another $1,400 for the back-up camera that worked when I purchased the car ($22,801.96 total). • I need to replace the back light red covering, as the lights work but the plastic covering is cracked, but other than that there are only the major electrical issues. This company will not support you with any problems regarding your car. I do not understand how a vehicle with consistent multiple fault code issues could pass a CERTIFIED inspection, as I've had problems since shortly after purchase. Prime Mercedes of Hanover, MA obviously does not stand behind their vehicles. I GUESS CERTIFIED DOESN'T REALLY MEAN ANYTHING!!! I would have clicked no review stars if it was an option... AGAIN, BUYERS BEWARE... More