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Mercedes-Benz of Hanover

Hanover, MA

4.5
755 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 755 reviews

July 08, 2025

I have been a customer for almost three years and have always had a Professional Experience. Looking forward to purchasing a new car and trading in my 2022. Would definitely recommend doing business with More

by Paul Ingalls65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rebolo has been a very Professional Service Advisor. Would Definitely Recommend
Jul 10, 2025 -

Mercedes-Benz of Hanover responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Hanover. If you have any further questions, please don't hesitate to reach out!

July 03, 2025

Nate was excellent to work with he was very efficient. He called me on a daily basis until the deal was complete. More

by Laurie
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate
Jul 04, 2025 -

Mercedes-Benz of Hanover responded

Laurie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hanover. Please don't hesitate to reach out if there's anything additional we can do for you.

July 02, 2025

The attitude of the service reps is excellent, as well as the quality of service. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 03, 2025 -

Mercedes-Benz of Hanover responded

Hi Rob, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Service is the worst ever. They never answer phones or return calls. They try to get you to do everything through automated responses which never work. Love my car but I would More

by janeelizhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina, Ryan, Joanne, Audie
Jul 02, 2025 -

Mercedes-Benz of Hanover responded

I’m so sorry to hear about your disappointing experience with our service department. I cannot find your records based on your user name, would you consider contacting me here at the dealer to see if there’s anything I can do to resolve the issue ?   Frank Mazziotti, General Manager Mercedes-Benz of Hanover - fmazziotti@group1auto.com

June 30, 2025

Words wont be enough to describe my utter frustration from this specific so called dealership More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names needed
Jul 02, 2025 -

Mercedes-Benz of Hanover responded

Good afternoon,   I’m sorry for your experience, I would appreciate the opportunity to speak to you to see what went wrong and if there’s anything I can do to help. My contact information is attached.     Frank Mazziotti, General Manager Mercedes-Benz of Hanover | fmazziotti@group1auto.com | 781-924-4250

June 30, 2025

I had an emergency when I suffered a flat tire from a pothole. The service technician was very responsive and took care of this need when the car was brought in. He exceeded my expectations and was great More

by Ssanborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 02, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! If you have any further questions, please give us a call. We're always happy to help!

June 29, 2025

Great experience at MB of Hanover… salesman Ben was outstanding! Will be referring him and this location to all. Thank you for a great experience More

by efn2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
Jul 01, 2025 -

Mercedes-Benz of Hanover responded

Hello, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

June 29, 2025

Very courteous and willing to work with me to complete the sale and transfer ownership over to me More

by Kenmurch44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Norton
Jul 01, 2025 -

Mercedes-Benz of Hanover responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Hanover

June 28, 2025

Always attentive customer service. I have always felt like family there. Also, up front about any costs. More

by 13marinofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 30, 2025 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

On time waiting area very nice. Great coffee machine but food options are pretty pathetic considering the cost of service and the fact that people are waiting as OPpOSED to them pic More

by Laru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 27, 2025 -

Mercedes-Benz of Hanover responded

Thank you for your feedback! We are always looking for ways to improve and appreciate your suggestion for improved food options. We strive to provide the best value for our customers and will definitely take your suggestions into consideration. Thank you for choosing our services! Adiel Maciel, Service Director

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