Mercedes-Benz of Hanover

It was a pleasure We live about 70 miles from the dealership and they dropped off a loaner, took our car and returned it the next day....for no charge. It truly was a p We live about 70 miles from the dealership and they dropped off a loaner, took our car and returned it the next day....for no charge. It truly was a perfect experience. More

Oil change, inspection sticker and car wash No wait time. Paperwork was in order when I arrived. Car was ready when they said it would be. Friendly,attentative and knowledgeable tech's. No wait time. Paperwork was in order when I arrived. Car was ready when they said it would be. Friendly,attentative and knowledgeable tech's. More

Continually let down Been a customer for awhile now and have yet to have a good experience. All of the promises made when purchasing this car were simply not true. One per Been a customer for awhile now and have yet to have a good experience. All of the promises made when purchasing this car were simply not true. One perk of buying from this dealership is a complimentary car wash. However, when you try to bring your car in the machine is always “getting maintenance done” or closed. They also say they have a referral bonus if you send someone to them to buy a car, not true. I never received anything, not even a thank you, after my referral bought there car from this shop. Multiple times I have had an appointment or have had a date set for a delivery and those times have not been met. There have also been appointments They have kept the car over night without providing a loaner. I keep hoping they will get better and stay true to their word but it doesn’t look like that will ever happen. While most of the employees are friendly and pretend to help, they just tell you what you want to hear and do nothing about it. I highly recommend no one shops here. More

I have never felt so shamed and low for a service in my life Let me start off by saying, I wish I could give 0 stars. This by far was the worst service I have ever received. My car was recalled for a tail light Let me start off by saying, I wish I could give 0 stars. This by far was the worst service I have ever received. My car was recalled for a tail light harness malfunction. I called, got an appt and immediately upon arrival was treated as if I had no business being there and very rushed. To make it even worse they could not fix the problem and made it worse by causing issues on both sides of my car. Vincent, the service Advisor, was beyond rude and confrontational with me going as far to say this is now my problem now and had to make a new appointment to get it fix. To make things worse the GM, Kal Nasser, was even worse. He yelled at me behind closed doors and went as far as to call me a lier for being upset over my service. Kal Naserr is a Bully and a Tyrant. I am not quite sure how he’s allowed to be GM. I have never felt so shamed and low leaving a place. The only one that offered any assistance was Daniel Bolton the service manager, he was great, but to be honest, at this point I cannot bring myself to go back to the dealership after I was treated so horribly and they could not fix a standard recall issue. It’s been 3 days, no call or email from anyone there regarding my experience and I am glad because I do not want to be reminded of my traumatic experience. I urge you to stay away from this dealership. More

I was very happy 😃 Great environment and good customer service the staff were very nice and professional my car was done on time and the service advisor was very patient Great environment and good customer service the staff were very nice and professional my car was done on time and the service advisor was very patient to talk to me More

Replace fan motor on my MBGlk350 Although I’m from Atlanta the service folks at Hanover Merc Benz could not have been nicer Replaced the fan motor that started not working during our Although I’m from Atlanta the service folks at Hanover Merc Benz could not have been nicer Replaced the fan motor that started not working during our drive from Atlanta to Cape Cod They also made sure that my certified mb warranty cover this part replacement Arno cost to me More

The service appears to have cured the problem The personnel that’ I was in contact with kept me informed and explained what was done to correct the issue I would recommend them to any person that The personnel that’ I was in contact with kept me informed and explained what was done to correct the issue I would recommend them to any person that needs to have their Mercedes serviced More