Mercedes-Benz of Hanover

Excellent service Friendly and fast! Mike is doing an amazing job! I went in and out! They kept me updated and my car looked amazing when it was ready! Friendly and fast! Mike is doing an amazing job! I went in and out! They kept me updated and my car looked amazing when it was ready! More

Great adviser timely service no issues Service is always performed on time and feedback always available. Car will be delayed for a reason. Adviser always available for questions.all emplo Service is always performed on time and feedback always available. Car will be delayed for a reason. Adviser always available for questions.all employes very polite and professional More

no follow up My only impression from salesman and sales manager was that I didn't spend enough money and they had no interest in helping with my problem. My only impression from salesman and sales manager was that I didn't spend enough money and they had no interest in helping with my problem. More

Service director Dan. Best customer service I ever had! My car was done in less then 30 minutes. Service director Dan Bolton helped through the process and made sure my car was done right. Best service I ev My car was done in less then 30 minutes. Service director Dan Bolton helped through the process and made sure my car was done right. Best service I ever had. More

Above and Beyond Great service from start to finish Highly recommend. All staff very professional and knowledgeable. Far superior to past experiences with other Merc Great service from start to finish Highly recommend. All staff very professional and knowledgeable. Far superior to past experiences with other Mercedes dealerships. They don’t disappoint! More

Excellent service It was just a head light bulb replacement which was done timely while I enjoyed coffee. Very nice people to deal with- makes you think about the new It was just a head light bulb replacement which was done timely while I enjoyed coffee. Very nice people to deal with- makes you think about the new cars More

Poor Service and Knowledge of Mercedes Warranty Extremely poor customer service, not only by the intake specialist but by their manager as well. Complete lack of knowledge and competence shown by bo Extremely poor customer service, not only by the intake specialist but by their manager as well. Complete lack of knowledge and competence shown by both. Very concerning to me thus I cannot recommend this dealership. More

Great service I took my car in for a regular “A” service, they were quick and efficient, offered a loaner car with no problem. Car is running like a dream once ag I took my car in for a regular “A” service, they were quick and efficient, offered a loaner car with no problem. Car is running like a dream once again! More

Great experience Dealership was welcoming from the moment I walked in. Salesperson Kirk Neprud was knowledgeable but not pushy. Car we wanted was onsite, and we were d Dealership was welcoming from the moment I walked in. Salesperson Kirk Neprud was knowledgeable but not pushy. Car we wanted was onsite, and we were driving home with a car in a little more then 48 hours after we first walked in. Every question we asked was answered, and the overall experience was easy and fast. More

Inspection sticker I have my daughter come by for inspection sticker and they failed the car because of a light it was not on in the rear license plate. Did not offer to I have my daughter come by for inspection sticker and they failed the car because of a light it was not on in the rear license plate. Did not offer to fix it or solve the problem.failed the car and sent my daughter home. Now I have to take time out of my day and talk to the dealership. Not great customer sevice. Ugh. More