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Mercedes-Benz of Hanover

Hanover, MA

4.5
730 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 730 reviews

December 27, 2019

Very pleasant to work with. They were able to get my car in for service quickly. They gave me a loaner car while mine was in the shop and returned mine cleaner than when I brought it in...and I had just ha More

by Mimi
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 27, 2019 -

Mercedes-Benz of Hanover responded

Mimi, thank you for the five stars! We couldn't be happier to know that our team provided the extraordinary service we pride ourselves on at Mercedes-Benz Hanover. We look forward to seeing you again!

December 20, 2019

John my Service Advisor is the best!No need to see John my Service Advisor is the best! No need to see anybody else. Follow up is 1st class and got my car done ahead of schedule! More

by Hauser125
Recommend Dealer
Yes
Employees Worked With
John
Dec 23, 2019 -

Mercedes-Benz of Hanover responded

Thank you for being a loyal customer of Mercedes-Benz Hanover and for the compliments of John. He'll be delighted to see that you can always count on him to provide a great experience. Thank you again for the great feedback!

December 19, 2019

Had my Mercedes serviced and purchased four tires as well. The tires were not planned and I had to leave the car. John from “service” gave me a loaner car (Mercedes) to drive home (Truro). The next d More

by kamjjet2
Recommend Dealer
Yes
Employees Worked With
John from Service
Dec 19, 2019 -

Mercedes-Benz of Hanover responded

Thank you for the 5-star review! We are grateful to hear that we earned your business! Here at Mercedes-Benz Hanover, we strive to provide exceptional service at a reasonable cost, and it means a lot to hear you say that we succeeded. John is great, and we will be sure to let him know that you appreciate him. We look forward to your next visit!

December 18, 2019

Far beyond exceeded my expectations! I brought my car in Far beyond exceeded my expectations! I brought my car in for service A. The customer service was phenomenal. John in the service department is s More

by SusieQuirk
Recommend Dealer
Yes
Employees Worked With
John
Dec 18, 2019 -

Mercedes-Benz of Hanover responded

Hi Susie - For you to say that our service exceeded your expectations makes our day! We also love that you drove home from Mercedes-Benz Hanover in a freshly cleaned car. Thank you so much!

December 14, 2019

I dropped the car in for a problem with little notice. Sam was a great advisor - got me in and out with a loaner in less than 20 minutes. Work was done by noon the next day. More

by kadaley
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 16, 2019 -

Mercedes-Benz of Hanover responded

Thank you for the kind review! We are so pleased to hear that we were able to help you out. Here at Mercedes-Benz Hanover, providing our customers with timely and accommodating service is important, and we are glad that Sam made that happen for you. We will be sure to let Sam know that you appreciate him!

December 12, 2019

Wonderful experience! Great dealership. Kirk, Brian, and Matt are the best. This is my third car from there. I would highly recommend this dealership to anyone. More

by Lferris2010
Recommend Dealer
Yes
Employees Worked With
Kirk, Brian, Matt
Dec 12, 2019 -

Mercedes-Benz of Hanover responded

We can't thank you enough for your repeat business and continued support! Thank you so much for recommending us and mentioning Kirk, Brian, and Matt. We truly appreciate having you as a customer.

December 11, 2019

Excellent service. Made apt on line. When I got there they had no record of my apt being made. Told me not to worry. Take seat More

by Donanightingale
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 11, 2019 -

Mercedes-Benz of Hanover responded

We are so happy to hear that you recent service visit with us went smoothly. Thank you for trusting us with your vehicle! We look forward to assisting you next time at Mercedes-Benz Hanover.

December 10, 2019

HelpfulSam was very informative and kept me updated and Helpful Sam was very informative and kept me updated and provided me with a loaner car which is very important and I could keep going More

by timothycrowley2
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 11, 2019 -

Mercedes-Benz of Hanover responded

Thanks so much, Timothy! We are glad to hear that Sam helped your service visit go smoothly. If any future issues should arise, the Mercedes-Benz Hanover team will be here to help.

December 07, 2019

The used car I purchased has been taken care of I am very happy at this point Brian bass called me and I retuned car for repairs to be done Brian is a stand up guy and very professional I am really happy wit More

by Buddy J
Recommend Dealer
Yes
Employees Worked With
Amy O’Brien and Brian Bass
Dec 09, 2019 -

Mercedes-Benz of Hanover responded

Buddy, thank you for the review! We are so pleased to have your business here at Mercedes-Benz Hanover. Brian and Amy are both great members of our team, and we will be sure to let them know that you appreciated their help We are looking forward to seeing you again!

December 06, 2019

Great service , very knowledgeable and personable people working there. The service department called to notify of all that was taking place with my vehicle. Would highly recommend dealership. Happy More

by Yorkie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike , Leo , Olivia and loaner driver Vern & Joe
Dec 06, 2019 -

Mercedes-Benz of Hanover responded

We love to hear that you're happy! Thank you so much for the compliments of our service department. We hope we have the opportunity to assist you in the future.

Dec 06, 2019 -

Yorkie14 responded

We forgot to mention the other driver Joe who returned the vehicle such a gentleman

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