Mercedes-Benz of Hanover

SERVICE I called the Mercedes Hanover on 9/11 at 11:29 and I punched in the number for service a gentleman picked up the phone and told me he will transfer to I called the Mercedes Hanover on 9/11 at 11:29 and I punched in the number for service a gentleman picked up the phone and told me he will transfer to the service lady, it went on recording so I called back at 11:44, the lady who books service appointment picked up the phone and said since she does not have any appointments open that day she can book it for Saturday at 9:45am. I also told her that we own several Benz, and that I barely had a loaner in 30 years. She said I was all set, and I asked her how does she know who it is, and she said she looked me up with the caller ID. I went on Saturday around 9:30am, walked in and saw one agent sitting there by the name of Jeff, no smile, no greeting and said to me how could he help me, I told him I’m here for service he looked up and said I do not have an appointment. I stood there for over 15 to 20 minutes he did not even offer me to seat, or any beverage. He said to me that on Wednesday when I called they were booking for the following Saturday so I asked him do you have my appointment for next Saturday and he said, no! He kept repeating about the appointment schedule that they are busy for 2 weeks, I said to him I can come back another day, he said to me to wait and he will try and squeeze me in, but then again he kept telling me that I do not have an appointment at least 6 times, I’m not a 4 year old child. He was not friendly at all and making me feel he was doing me a favor. The loaner he gave me was dirty and filthy, when I went to pick up my car on Monday it was not even washed it was very dirty from outside, and I just complained to the guy who brought my car outside, so an hour later Jeff called and said to me, “what is wrong”, I said to him seriously the guy didn’t tell you, that the car was not washed and the trunk which was supposed to be adjusted was not done, he offered me to bring it back for full detail at no charge, I work 7 days a week and to bring my car back for full day costs me time and money and they never have a loaner available. Several months back I had issues with a Sales agent by the name of Chris, and I’m wondering if he or the manager put some bad notes about me on my profile, is that the reason he was very rude and not providing me the best customer service which Mercedes promises? More

Oil change & tire rotation In & out in an hour ! Very pleasant staff & knowledgeable mechanics! Staff from past visits remembered my name & cheerfully greeted me upon entering b In & out in an hour ! Very pleasant staff & knowledgeable mechanics! Staff from past visits remembered my name & cheerfully greeted me upon entering building . An excellent visit More

No rush, no pressure Salesman was great, very generous with his time and most accommodating. Business manager also very knowledgeable and not pushy. Facility is very nice Salesman was great, very generous with his time and most accommodating. Business manager also very knowledgeable and not pushy. Facility is very nice and a pleasant place to wait for service. More

First time is the best! I recently purchased a preowned Mercedes. My experience with THIS DElership was fabulous. Sam was my service advisor. Sam was beyond kind and helpf I recently purchased a preowned Mercedes. My experience with THIS DElership was fabulous. Sam was my service advisor. Sam was beyond kind and helpful with .e. he was amazing, as he was so professional and patient with me. He is an asset to this business. When I picked up the car, Gina and Olivia were super fabulous! I never had an prior e experience with Mercedes, but everyone I dealt was so kind and helpful. A great experience for me! More

2nd Time Customer There’s a reason I’m a 2nd time customer. I did get really good salespersons. Friendly and knowledgeable of vehicles I test drive. Will recommend. There’s a reason I’m a 2nd time customer. I did get really good salespersons. Friendly and knowledgeable of vehicles I test drive. Will recommend. More

Excellent service I had the pleasure of shopping w/ Kirk Neprud. He was extremely knowledgeable. He made the buying process an easy choice. I would absolutely recommend I had the pleasure of shopping w/ Kirk Neprud. He was extremely knowledgeable. He made the buying process an easy choice. I would absolutely recommend purchasing w/ Kirk. More

Repair TheService department was a great help as usual they gave me a loaner car had to go in for major repair it was covered under the warranty TheService department was a great help as usual they gave me a loaner car had to go in for major repair it was covered under the warranty More

Car purchase I bought a white SUV GLC, both financing and sales were very easy very accommodating I was very pleased with how easy the process was to purchase a ca I bought a white SUV GLC, both financing and sales were very easy very accommodating I was very pleased with how easy the process was to purchase a car. I would gladly recommend this dealership . More

Flat tire on out of state vacation - GREAT service! Got a flat tire and they took the car and and drove it back! Quick service; wonderful experience! Made a stressful experience not stressful! Grateful! Got a flat tire and they took the car and and drove it back! Quick service; wonderful experience! Made a stressful experience not stressful! Grateful! More