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Mercedes-Benz of Hanover
Hanover, MA
712 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 712 reviews
August 30, 2019
Problem with GLE 350 a/c emitting very foul odor I have a problem with a very foul odor coming from vents! A technician examined the a/c, cabin air filter and vents! The technician did find a w I have a problem with a very foul odor coming from vents! A technician examined the a/c, cabin air filter and vents! The technician did find a water build up that was stale! (That’s my understanding of what the technician explained)! This could cause bacteria and spores to grow and flourish! Technician suggested to not use the recirculating function because you ‘re just recirculating the cabin air! I hope it is fixed! I really think not! This car is a Lease. and would like it fixed! I may Lease another Mercedes! More
by Debby03
Employees Worked With
Leo Kelly and not sure technician’s name!
August 28, 2019
Car purchase I bought a white SUV GLC, both financing and sales were very easy very accommodating I was very pleased with how easy the process was to purchase a ca I bought a white SUV GLC, both financing and sales were very easy very accommodating I was very pleased with how easy the process was to purchase a car. I would gladly recommend this dealership . More
by Happy Customer
Employees Worked With
Matt and Chris
August 20, 2019
Flat tire on out of state vacation - GREAT service! Got a flat tire and they took the car and and drove it back! Quick service; wonderful experience! Made a stressful experience not stressful! Grateful! Got a flat tire and they took the car and and drove it back! Quick service; wonderful experience! Made a stressful experience not stressful! Grateful! More
by Anne Forbes
Employees Worked With
Jeff
August 11, 2019
Excellent service Friendly and fast! Mike is doing an amazing job! I went in and out! They kept me updated and my car looked amazing when it was ready! Friendly and fast! Mike is doing an amazing job! I went in and out! They kept me updated and my car looked amazing when it was ready! More
by blackdoglover
Employees Worked With
Mike Mitchell
August 06, 2019
Great adviser timely service no issues Service is always performed on time and feedback always available. Car will be delayed for a reason. Adviser always available for questions.all emplo Service is always performed on time and feedback always available. Car will be delayed for a reason. Adviser always available for questions.all employes very polite and professional More
by Bernie
Employees Worked With
Jeff
August 05, 2019
Service director Dan. Best customer service I ever had! My car was done in less then 30 minutes. Service director Dan Bolton helped through the process and made sure my car was done right. Best service I ev My car was done in less then 30 minutes. Service director Dan Bolton helped through the process and made sure my car was done right. Best service I ever had. More
by Ferraritech
Employees Worked With
Service director Dan
August 05, 2019
no follow up My only impression from salesman and sales manager was that I didn't spend enough money and they had no interest in helping with my problem. My only impression from salesman and sales manager was that I didn't spend enough money and they had no interest in helping with my problem. More
by AudiQ5 fan
Employees Worked With
Dan Haggerty, Brian Tran
July 30, 2019
Above and Beyond Great service from start to finish Highly recommend. All staff very professional and knowledgeable. Far superior to past experiences with other Merc Great service from start to finish Highly recommend. All staff very professional and knowledgeable. Far superior to past experiences with other Mercedes dealerships. They don’t disappoint! More
by SlA 145
Employees Worked With
Front desk General manager and service manager
July 29, 2019
Excellent service It was just a head light bulb replacement which was done timely while I enjoyed coffee. Very nice people to deal with- makes you think about the new It was just a head light bulb replacement which was done timely while I enjoyed coffee. Very nice people to deal with- makes you think about the new cars More
by AAADDDccc1&
Employees Worked With
John Landers
July 28, 2019
Poor Service and Knowledge of Mercedes Warranty Extremely poor customer service, not only by the intake specialist but by their manager as well. Complete lack of knowledge and competence shown by bo Extremely poor customer service, not only by the intake specialist but by their manager as well. Complete lack of knowledge and competence shown by both. Very concerning to me thus I cannot recommend this dealership. More
by DHKay
Employees Worked With
Jeff and his manager Dan
