Mercedes-Benz of Hanover

Great service I took my car in for a regular “A” service, they were quick and efficient, offered a loaner car with no problem. Car is running like a dream once ag I took my car in for a regular “A” service, they were quick and efficient, offered a loaner car with no problem. Car is running like a dream once again! More

Great experience Dealership was welcoming from the moment I walked in. Salesperson Kirk Neprud was knowledgeable but not pushy. Car we wanted was onsite, and we were d Dealership was welcoming from the moment I walked in. Salesperson Kirk Neprud was knowledgeable but not pushy. Car we wanted was onsite, and we were driving home with a car in a little more then 48 hours after we first walked in. Every question we asked was answered, and the overall experience was easy and fast. More

Inspection sticker I have my daughter come by for inspection sticker and they failed the car because of a light it was not on in the rear license plate. Did not offer to I have my daughter come by for inspection sticker and they failed the car because of a light it was not on in the rear license plate. Did not offer to fix it or solve the problem.failed the car and sent my daughter home. Now I have to take time out of my day and talk to the dealership. Not great customer sevice. Ugh. More

Usually great but not lately I’m on my 3rd Benz with Prime and always have had very good experiences with sales and service. But since Molly left, i’ve not been happy. Ultimately I’m on my 3rd Benz with Prime and always have had very good experiences with sales and service. But since Molly left, i’ve not been happy. Ultimately cancelled my appointment with sales to get my 4th Benz. I have a 2015 S class (bought in Hanover). Tire went flat, replaced tire. $400+. I noticed the tire pressure was set to 41 when i drove off. Next day, same tire went flat so i took it back. They said the seal broke and resealed. Tire pressure again at 41. Next day, same tire went flat again. Called to make an appointment to bring it back but for the next week since i had to fly out of town fo the week. Brought it in as soon as i returned. This time they had to replace the tire. Tires are under warranty but they charged me $100. I think the reason it was popping was because the pressure was set to 41 (which goes to 43 when you drive) and not the max 39 I found out later Finally fixed for good and the right pressure, a week later I get “auxiliary battery failure”. I have a CPO car and Sam confirmed that’s good until 2020 so i said “great, this should be covered”. Same said he’d check. Next day he says it’s not covered. I asked how a warranty that covers the electrical system wouldn’t be covered. I go to pick up the car and the bill includes another tire i needed but no battery. I pointed out the invoice doesn’t have the battery so i’m Glad it was covered. He said thanks for being honest, it’s not covered, that’s a mistake, took it back and added $500 to it. He was professional enough but clearly very busy, and sympathized but i just feel like i’ve been taken advantage of twice now in 3 weeks. So i cancelled the appointment with Joe in sales i’ve been working with to get a newer S class. Can’t bring myself to give them more money when i feel like they’re robbing me. -Alex More

Well done Courteous and thorough. Thanks John and team. Loaner was very nice. Next time maybe a maibach. Haha. Take care and have a good summer all Courteous and thorough. Thanks John and team. Loaner was very nice. Next time maybe a maibach. Haha. Take care and have a good summer all More

Great service Thorough exam of auto. Fixed any issues. Waiting area was pleasant. No pressure to view or consider newer vehicles yet they were on display there. Thorough exam of auto. Fixed any issues. Waiting area was pleasant. No pressure to view or consider newer vehicles yet they were on display there. More

Fast, efficient,clean First time at this dealership, Sam was thorough fast and courteous. We where greeted and quickly served. Service was completed ahead of time. Loaner c First time at this dealership, Sam was thorough fast and courteous. We where greeted and quickly served. Service was completed ahead of time. Loaner car was available and helped avoid a wait. More

Online Nuisance Every time I go to your dealership web site, a pop up from “Andrea” appears, asking if I need assistance. This is very annoying, and her message cover Every time I go to your dealership web site, a pop up from “Andrea” appears, asking if I need assistance. This is very annoying, and her message covers much of the page I am trying to view (vehicles availability and pricing). More

Impressed and delighted From the moment I walked in and was warmly greeted through to the moment I drove off in my new car I felt well taken care of at Prime Mercedes. Dan wa From the moment I walked in and was warmly greeted through to the moment I drove off in my new car I felt well taken care of at Prime Mercedes. Dan was very knowledgeable about the brand and was able to help me understand my options. Matt walked me through the paperwork thoroughly and efficiently so I felt comfortable about the financial side of the transaction. The sales manager introduced himself and let me know several times he appreciated my business and that he and his team were always available anytime I ever needed anything. I love my car and a return to the dealership a few days later for a car wash and to pick up floor mats that were back-ordered was a pleasant experience and I again felt well cared for and appreciated. My kids loved all the snacks and drinks available in the waiting lounge and they can’t wait to go back! I highly recommend you visit this dealership if you’re looking for not only an amazing car but for a luxury experience during the purchase and during subsequent visits for assistance. More

Quality value & outstanding service The service representative (Leo) was professional and the the dealership performed as promised. Also, the price was very reasonable. I’m from Californ The service representative (Leo) was professional and the the dealership performed as promised. Also, the price was very reasonable. I’m from California and the Hanover dealership wins hands-down of and prior Mercedes dealership in California. Thanks again. More