Mercedes-Benz of Hanover

Quick and Easy I am a regular customer at this dealership. I stoped in for an unscheduled inspection on a Saturday afternoon and they had my car ready in about half I am a regular customer at this dealership. I stoped in for an unscheduled inspection on a Saturday afternoon and they had my car ready in about half an hour including a terrific car wash. Elvin. Was my service manager. Very nice man. More

Service Advisors are a disaster I called one week prior to my appointment to make sure parts were ordered and going to be available for my appointment. Several times in the past my t I called one week prior to my appointment to make sure parts were ordered and going to be available for my appointment. Several times in the past my truck sat needlessly waiting for parts because of incompetent advisors. It happened again. I drop my vehicle off after not only calling one week before, but also the day before to make sure parts were in. No problem I was told all parts in. Drop my vehicle off an once again I find out that the parts were ordered wrong. So once again my truck sits needlessly waiting on parts that should have been ordered and received. Your dealership has a massive problem with incompetent service advisors. I will not be returning although I bought both my vehicles and my wife’s G Wagen at the dealership. More

Great experience First time in and Leo and team were great.. The car was ready on time and I was in and out fast both coming and going. First time in and Leo and team were great.. The car was ready on time and I was in and out fast both coming and going. More

Greatest Buying Experience Incredible service from both sales consultant CJ and finance director Murdock. Both individuals went the extra mile to make me comfortable with the bu Incredible service from both sales consultant CJ and finance director Murdock. Both individuals went the extra mile to make me comfortable with the buying experience and their additional help was exceptional More

Superior customer service And no hassle way to buy a car! No pressure and friendly helpful and informative service people. If you’re looking for a Mercedes, ask for Dominic! And no hassle way to buy a car! No pressure and friendly helpful and informative service people. If you’re looking for a Mercedes, ask for Dominic! You won’t be disappointed. More

Excellent customer service The service department at Prime Mercedes in Hanover goes above and beyond with customer service. Would (and have) highly recommended this dealership. The service department at Prime Mercedes in Hanover goes above and beyond with customer service. Would (and have) highly recommended this dealership. I would purchase from them myself in the future. More

Very happy Excellent service, price quote was accurate finished work faster than expected great place to do business everyone was friendly and knowledgeable vale Excellent service, price quote was accurate finished work faster than expected great place to do business everyone was friendly and knowledgeable valets were friendly too More

Always great service! Great communication, service and follow through! Nice having Mercedes-Benz exceptional service and workmanship. Jeffrey provided timely and accurate i Great communication, service and follow through! Nice having Mercedes-Benz exceptional service and workmanship. Jeffrey provided timely and accurate information. A pleasure driving the new C class courtesy car as well! More

Pleasant experience Nice dealership. Pleasant experience with a professional and no-pressure sales team. Entire process was smooth and efficient. I used USAA buying servi Nice dealership. Pleasant experience with a professional and no-pressure sales team. Entire process was smooth and efficient. I used USAA buying service and all discounts were honored. More

Great Service!! We are so happy with the CPO 2014 Mercedes S550.that we purchased in January from Steve Carrigan at the Westwood location. No pressures and so easy to We are so happy with the CPO 2014 Mercedes S550.that we purchased in January from Steve Carrigan at the Westwood location. No pressures and so easy to deal with. We needed service on the car and for convenience, decided to have it serviced at their Hanover location. Gina secured a convenient appointment time for us. Vincent our service advisor handled all the details and got all the work done in a timely manner. Great customer experience, Thanks!!!!! More