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Mercedes-Benz of Hanover

Hanover, MA

4.5
714 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 714 reviews

February 17, 2019

Good company The big thing for me about Mercedes Benz is the ability to provide me with a loaner car and even send someone out with a car so i can go or stay at wo More

by timothycrowley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo
Feb 18, 2019 -

Mercedes-Benz of Hanover responded

Hi Timothy - At Mercedes-Benz Hanover it's our goal to make the service experience as easy as possible. We love to read that you're a happy customer. Thanks for the five stars!

February 16, 2019

B7 service I thought I'd give the service department a second chance, since my first experience was less than exceptional. I will say, this was a much smoother e More

by LisaAlves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff K.
Feb 18, 2019 -

Mercedes-Benz of Hanover responded

Hi Lisa - Thank you so much for coming back to Mercedes-Benz Hanover! We are thrilled that our team provided the five-star, accommodating service you deserve. It means a lot as well that you drive past another Mercedes dealership to visit us. Thanks again, we look forward to serving you in the future.

February 11, 2019

Overall experience Great service and always treat me great when I am there The service is prompt and the location is easy to get to. The people at the front desk are c More

by Peter135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown names
Feb 11, 2019 -

Mercedes-Benz of Hanover responded

Hi Peter - Thank you for being a loyal Mercedes-Benz Hanover customer! We are so happy that you can count on our team for excellent service and that we serve as a convenient option for all your auto service needs. We appreciate you taking the time to leave us feedback.

February 09, 2019

S550 A service Professional, knowledgeable, friendly that was my service rep, Vinnie Perri was great All work been on time, recall we were not aware of, thank you More

by Jimburke1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie Perri
Feb 11, 2019 -

Mercedes-Benz of Hanover responded

Jim - When we see words like "professional, knowledgable, friendly", we know we are doing our job right! I'm thrilled Vinnie was able to deliver such a great experience. From everyone here at Mercedes-Benz Hanover, thank you!

February 07, 2019

Excellent service Experience Did everything as promised. Leo was wonderful, professional, showed expertise. Gina was wonderful as well, and very helpful. Highly recommend this d More

by Walker556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo and Gina
Feb 08, 2019 -

Mercedes-Benz of Hanover responded

HI Walker - We are thrilled to hear that our team went above and beyond during your visit to Mercedes-Benz Hanover! Thank you very much for mentioning Leo and Gina directly. We truly appreciate your business and your review.

February 01, 2019

Terrific experience Went to Mercedes Benz of Hanover to look. We met up with CJ Pavao who took the time to explain the different models, We decided the GLC300 would be More

by Flowerfig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C J Pavao sales and Matt business person
Feb 01, 2019 -

Mercedes-Benz of Hanover responded

For you to say "This was the best experience we have ever had buying a vehicle" means the world to us! We love that CJ made the process as straightforward as possible. Safe driving in your new Mercedes-Benz GLC300!

February 01, 2019

Service review i brought my car in at 7:30 went over what I needed with my service advisor Vincent Perri got a loaner car so I could go to work. Vincent called me to More

by Susan245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Perri excellent service advisor
Feb 01, 2019 -

Mercedes-Benz of Hanover responded

Hi Susan - We strive to make service appointments as efficient and convenient as possible and we love that this came through during your experience! Thanks so much for your review and for mentioning Vincent, it means a lot to us. See you for your next appointment at Mercedes-Benz Hanover!

January 31, 2019

Excellent customer service I got a 2018 CLA250 with the help of great finance manager that new his job very well. Haggle free while dealing with the product specialists they mad More

by Cyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Neprud, Matthew Orchard and CJ
Jan 31, 2019 -

Mercedes-Benz of Hanover responded

Cyn - It's so important that our customers feel comfortable during their car-buying process and we are thrilled that our team ensured that you did! Thank you very much for your kind words, they mean a lot to us. Safe driving in your 2018 Mercedes-Benz CLA250!

January 31, 2019

Respectful and Efficient This is my second vehicle purchased from the Prime MB Hanover dealership. Both experiences were outstanding and seamless. The staff is professional an More

by cedmcn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mac MacCrae, Zachery Sweat, and CJ
Jan 31, 2019 -

Mercedes-Benz of Hanover responded

Thank you so much for coming back to Mercedes-Benz Hanover! It makes our day to hear that both of your purchasing experiences with our team went well. Thank you for recommending us, we hope to work with you again in the future.

January 30, 2019

Oil change Very professional people at MB Hanover. Everyone from the person I spoke to schedule the service to the guy that cleaned the car before I got it back. More

by WayneL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 30, 2019 -

Mercedes-Benz of Hanover responded

We appreciate it, Wayne! It's fantastic to hear that you had a great service experience with the Mercedes-Benz Hanover team. Have a wonderful day!

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