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Mercedes-Benz of Hanover

Hanover, MA

4.5
713 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 713 reviews

December 24, 2018

Repeat Customer Feel fortunate to have such a great dealership with excellent employees close by. Liked the experience I had with them so much that I couldn’t imagine More

by Fussy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Norton
Dec 26, 2018 -

Mercedes-Benz of Hanover responded

Thank you for your loyalty and continued support of Mercedes-Benz Hanover! We look forward to serving you again in the future.

December 23, 2018

Just didn't work out Not happy I pacifically told them what I wanted done they gave me a price and never did it but charge me more than quoted More

by Glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny
Dec 26, 2018 -

Mercedes-Benz of Hanover responded

I am very concerned that we did not provide a five star experience. If you'd like to discuss your experience further, I'd welcome your call. Thank you, DanBolton - Service Manager - (781) 924-4221

Dec 26, 2018 -

Mercedes-Benz of Hanover responded

I am very concerned that we did not provide a five star experience. If you'd like to discuss your experience further, I'd welcome your call. Thank you, Dan Bolton - Service Manager - (781) 924-4221

December 22, 2018

Wonderful experience. CJ and Matthew are professional and easy to talk to. No pressure, no confusion. I will continue to buy my future cars from them and have More

by Col
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ and Matthew
Dec 24, 2018 -

Mercedes-Benz of Hanover responded

We're so honored to receive your recommendation, Col. Thanks for the compliments of CJ and Matthew. We're thankful to have your business!

December 21, 2018

Annual 'A' service maintenance The Mercedes service department was very professional and accommodating when I made my maintenance appointment. They accomplished what they had stated More

by hankz344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kuznezov
Dec 21, 2018 -

Mercedes-Benz of Hanover responded

Hi Hank - We are so happy to hear that your maintenance service appointment went smoothly and that you were kept well-informed about the status of your vehicle. We truly appreciate you taking the time to write us a review. Thank you for coming to Mercedes-Benz Hanover!

December 20, 2018

Purchase of Pre-certified used Mercedes My husband and I were so impressed with the service we received at this dealership. They were super professional, knowledgeable, positivity effervesci More

by MercedesLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Schwagerl and Matthew Orchard
Dec 20, 2018 -

Mercedes-Benz of Hanover responded

We couldn't ask for better feedback! Customer service is our priority and we are thrilled that came through during your visit. We are so happy that you will get to enjoy your holiday in your new car - congratulations! Thank you so much for your kind review and your business. Hope to see you next time is Mercedes-Benz Hanover.

December 16, 2018

Customer service Thank you Micheal Street for setting up my service appointment you took care of my oil change. And fluids in my car I will be coming back in the ne More

by rimple69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal street
Dec 17, 2018 -

Mercedes-Benz of Hanover responded

It's wonderful to hear that your oil change appointment went smoothly. Thank you for the five-star review! See you at Mercedes-Benz Hanover for your 10k check up and happy holidays!

December 15, 2018

Oil change The service was performed quickly and adequately. Cost estimate on additional services needed were high so I deferred from having them done at the d More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvin Rivera
Dec 17, 2018 -

Mercedes-Benz of Hanover responded

Hi Gary - It's great to hear that your service was completed in a timely manner. We appreciate your feedback and wish you safe driving!

December 13, 2018

So happy with the amazing quality of service!!! My husband and I drove 2 hours and it was worth every minute. The service that we received at Mercedes-Benz of Hanover was the best we’ve experienced. More

by KFait
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Smith and Murdock MacRae
Dec 14, 2018 -

Mercedes-Benz of Hanover responded

There's nothing we love more than hearing that our customers are leaving Mercedes-Benz Hanover happy! Thank you so much for taking the drive to visit us, we love that Joe and Murdock made it worth it with professional and kind service. Congratulations on your new car and safe driving!

December 11, 2018

Ran over storm drain cover on highway - OUCH! MB road service responded at once. Told I could drive home on flat tire. Towed my car to MB of Hanover. New tire and rim covered by policy. Cracked el More

by Richard Kinny-Giglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Kuznezov
Dec 11, 2018 -

Mercedes-Benz of Hanover responded

Hi Richard - We truly appreciate your kind review! We are so happy that our team was able to help you out in this tough situation and install a new tire and rim. We also love to hear that Jeff went above and beyond to make sure your car would be safe on the road. Thank you for supporting Mercedes-Benz Hanover and safe driving!

December 07, 2018

I was warmly greeted at arrival, and the service agent helpf The dealership was clean and everyone was friendly and helpful. The service was also done within the time Michael quoted and the price was good. More

by Den350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Street
Dec 10, 2018 -

Mercedes-Benz of Hanover responded

Thank you for the compliments of our facilities as well as our team! We're so happy that your service was completed in a timely manner and that you got a good deal. We hope to see you next time at Mercedes-Benz Hanover!

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