Mercedes-Benz of Hanover

Maintenance I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything t I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything that would be done and assured me that the car would provide me with a safe and comfortable trip. He advised that the service may be lengthy in time and when I mentioned going out for lunch, he offered a ride to the restaurant. I didn’t need one but was grateful for the offer since it was pouring rain that day. More

Replace Takata airbag/replace stolen antenna The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. F The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. Free pick up and return of my car at my home on Cape Cod was exactly on the schedule promised. New MB loaner was provided. Car came back spotless, a real plus. Unfortunately, the antenna was stolen while the car was on their lot overnight. That said, the dealership stepped up and immediately ordered a replacement (as they should have) and delivered it to my door as soon as it was available (about a week). Does leave doubt about dealership security, otherwise would have been 5-star. More

Quick & easy I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & service was nice & quick & even provided me with a loaner car. More

Service Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for me. More

Poor communication; Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. the way my wife was treated with her tire problem was awful. We came. In and explained the situation, left the car overnight. ( no loaner stupid on your part) and was told it was checked out and was good to go. Well we found out two days later that your service department just put air in the tire and sent us on our way the next day. Three days later we had to bring the car back in because hazard light was on again. Finally they did check it out and found a small screw embedded in the tire. No loaner of course so she sat there for a hour and one half while you finally repaired the tire. Is this good service. I am still waiting for a call back on an order for my air conditioning condenser which your folks told me was ordered. Still no communication or follow up two weeks later..... is that five star service? I have not been able to use the car in this heat... I suggest you guys get your act together and be sure you communicate with your customers. If you want to stay in business. More

Easy to buy awful customer service Getting refund check started in Feb finally settled July No return phone calls customer service awful Will never buy here again I bought two cars Getting refund check started in Feb finally settled July No return phone calls customer service awful Will never buy here again I bought two cars here a two friends bought cars big mistake More

Great experience buying a new GLS I came in this past Thursday looking for a new GLS. I had the pleasure of meeting Ryan the sales person and he was exceptional in helping me find wha I came in this past Thursday looking for a new GLS. I had the pleasure of meeting Ryan the sales person and he was exceptional in helping me find what I needed and before I knew it Friday morning I picked up my new car. I cannot recommend highly enough the group at Mercedes-Benz of Hanover as they were all incredibly professional and helpful. Thanks for making this process so simple More

How bout some follow up Everyone was helpful during purchase. Not so much while trying g to arrange lease buy out or trying to return car. Numerous emails and phone calls not Everyone was helpful during purchase. Not so much while trying g to arrange lease buy out or trying to return car. Numerous emails and phone calls not rwtuened More

Best service Dan, my service director, was was one of the best service person that I have ever worked with. I was in a tough situation where my E350 transmission h Dan, my service director, was was one of the best service person that I have ever worked with. I was in a tough situation where my E350 transmission has only 2nd gear and reverse and it was off shore I shipped it to the HYANNIS port where it was towed Thursday evening to Hanover. Dan called me first thing friday morning and again in the afternoon with the test results and had it repaired by Monday. He had it shuttled to HYANNIS were I could secure the car. Dan spent extra time to obtain my credit from MB USA. Thank you Dan and your service team. More

Excellent service from the beginning to end! The dealer worked out all details- lease, returning the old leased car, paperwork, future services and went over the new f from the beginning to end! The dealer worked out all details- lease, returning the old leased car, paperwork, future services and went over the new features in the new car More