Mercedes-Benz of Hanover

Very good service The people who helped me were knowledgeable, courteuos, had great communication skills, and delivered my vehicle ready to go when right on time as pro The people who helped me were knowledgeable, courteuos, had great communication skills, and delivered my vehicle ready to go when right on time as promised. More

The best service department I have ever used. The care given at Mercedes Benz Prime Service is exceptional and personal. Each person involved in the process is courteous, efficient, and skilled at The care given at Mercedes Benz Prime Service is exceptional and personal. Each person involved in the process is courteous, efficient, and skilled at their job. The care given makes one feel as if their vehicle is the only priority. I highly recommend the services offered. More

Recall The valet service was very efficient. I had to wait for a service person to check in my vechicle. Once the person arrived I went up to her to check my The valet service was very efficient. I had to wait for a service person to check in my vechicle. Once the person arrived I went up to her to check my car. I requested to have the battery replaced in the key. The service was completed on time and I was contacted. After I drove away and stopped I realized the battery was not replaced in the key. Luckily I was not very far away so I returned to get the new battery More

Great service! Wonderful dealership with exceptional customer service! Will be returning to visit them with all of my Mercedes specific needs in the future. they are Wonderful dealership with exceptional customer service! Will be returning to visit them with all of my Mercedes specific needs in the future. they are fantastic! More

Red Carpet Service All The Way The service writer handled everything like my private secretary. It’s rare these days that anybody gets it right. Everybody is so distracted, but Vinc The service writer handled everything like my private secretary. It’s rare these days that anybody gets it right. Everybody is so distracted, but Vince was flawless as usual. More

Disappointment I'm really disappointed for the quality of work you guys did on repairing my driver side front seat ,i cant even believe you guys charge my wife for s I'm really disappointed for the quality of work you guys did on repairing my driver side front seat ,i cant even believe you guys charge my wife for such a poor job anyway i learn my lesson not to do business with Mercedes Benz anymore. More

Excellent service Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty More

Easy Peasy Service Advisor wrote up my automobile problem, and had a employee drive me home in minutes. No hassle, no waiting. Told me he would keep me informed Service Advisor wrote up my automobile problem, and had a employee drive me home in minutes. No hassle, no waiting. Told me he would keep me informed on the progress of the service. Within an hour I was given an update of my car. Easy Peasy!! Thanks, M/B More

Uncomplicated and easy Our sales associate, Abigail, was very informative, honest, and professional. We thoroughly enjoyed working with her. She made the experience easy and Our sales associate, Abigail, was very informative, honest, and professional. We thoroughly enjoyed working with her. She made the experience easy and hassle free. She was a pleasure to work with and I will happily refer friends and family to her. The finance rep greeted us warmly making small talk until we declined the extended warranties offered. At that point, he bordered on being rude and could not get us out of his office fast enough. Somehow the second key to the vehicle I purchased went missing after being signed out by the finance rep. I was assured it would turn up and that I could return to pick it up once found. I was quickly notified within a day that it had been found so I returned to the dealer to pick it up. I was told by the receptionist that the sales team was in a meeting but I could sit and wait. REALLY?!? I was already inconvenienced in returning and now they wanted me to sit and wait for my missing key?!? I was also surprised that service recovery was not utilized by such a legendary brand as Mercedes-Benz. I work for a leading company in legendary service and utilize service recovery on a daily basis to ensure our clients have the best possible experience. More

LaFortune - Mercedes Hanover review Service and knowledge of the product was great and the dealership honored its assurances made to me. Also gave me a great price on car. General sales Service and knowledge of the product was great and the dealership honored its assurances made to me. Also gave me a great price on car. General sales manager is the best. More