Mercedes-Benz of Henderson

Purchased my E350 three weeks ago. Received 5 star customer service from Ray. I was totally comfortable asking questions. He gave "hands on" lessons on all the options available inside the car. Truely customer service from Ray. I was totally comfortable asking questions. He gave "hands on" lessons on all the options available inside the car. Truely the BEST CUSTOMER service ever.I can honestly recommend him to anyone. More

Actually went in to just talk about what I wanted, I knew what I wanted down to the last detail. I just needed details about late launch colors (the color I wanted, Lunar Blue, wasn't available until later what I wanted down to the last detail. I just needed details about late launch colors (the color I wanted, Lunar Blue, wasn't available until later in the year because of the new model, 2012 CLS550) and what the process was for ordering a car. I looked at a car on the lot (before talking to anyone) and it had all the major things I wanted other than the color and with the deal I got using my USAA buying program I figured, why be picky about the color and wait, so I drove it home. No high pressure sale, no hassle financing, no upselling of unnecessary add-ons (e.g. pre-paid maintenance plan). It was a nice experience. I'll be taking my car here for service but bad for them I'll probably not buy another one for many years since I drive my cars until they die. I say if you want a no xx experience then go see the folks at MB of Henderson. More

We were so satisfied with the entire process of this buying experience. Ray was patient and had great product knowledge, he also showed compassion with regard to our prior experience and great disappoin buying experience. Ray was patient and had great product knowledge, he also showed compassion with regard to our prior experience and great disappointment with Fletcher Jones (Sahara) . His goal was to change our image of Fletcher Jones, he achieved his goal. We had previously gone to Fletcher Jones(Sahara) and walked off property completely unhappy. Nevertheless, we still gave Fletcher another shot and were happy the Henderson branch could provide all that we expect from a Mercedes dealer and more!!! The GM and finance were also exceptional. Kudos Fletcher Jones you should be proud to have this group under your employ. Regards, M.Lorena Rubio-Armstrong More

One of the best cary buying experiences. Great facility, they worked around my time table, I has a very particular car I wanted and they were able to hunt it down, I got a good deal, and most importantly e they worked around my time table, I has a very particular car I wanted and they were able to hunt it down, I got a good deal, and most importantly everyone was extremely nice! More

this is a good dealership , more friendly and more professtional to talk with a customer i love that , i bought used car and was very good , had one year waranty but had something on side marker ligh professtional to talk with a customer i love that , i bought used car and was very good , had one year waranty but had something on side marker light < front bumper > was broken i do ask service department i will pay about $ 150.00 something . i just bought that 6 days and i did not see that was broken anyway i will to repair some where esle , but all over i love this dealership More

I am a USAA member and the special pricing for USAA memebers is what brought me to Mercedes-Benz of Henderson. Each of the employess I worlked with coulkd not have beem more pleasant to deal with. Th memebers is what brought me to Mercedes-Benz of Henderson. Each of the employess I worlked with coulkd not have beem more pleasant to deal with. This purchase was my 19th new car and I have never had a better car buying experience. During the initial discussion process, the General Manager, Ray Burke, came over to talk with my wife and I just to introduce himself. We were pressed for time, so they told us to go do what we needed and we could come back the next day and all the paperwork would be done. They were 100% true to their word. I recommend all USAA members that read this rating that are considering a Mercedes-Benz, go to Henderson Mercedes-Benz. The pricing puts their vehicles in range. I also recommend all prospective buyers to visit them. I was at another Mercedes dealership and was not treated any where near the way the Henderson treated you. Ray Jimenez is extremely knowledegable in all aspects or the car buying process and there was not anything he did not know about the operation of the vehicle we bought. He knew about every bell and whistle that was on the vehoicle and how to operate it. This purchase has been the best purchase of a vehicle I have ever had. All pleasure and absolutly no hassel. More

Everyone was fantastic! The GM talked with me while I waited for the car to be prepped. I felt like they all authentically appreciated my business and were truly kind, considerate people. This was one of waited for the car to be prepped. I felt like they all authentically appreciated my business and were truly kind, considerate people. This was one of the best car buying experiences I've ever had...and I've had some rotten ones in the past. Thanks to everyone there! More

People at the dealership were kind enough for me to decide to buy a new car, although I did not intend to buy one. They gave an impression that they tried to help me, instead of selling me a car. I hop decide to buy a new car, although I did not intend to buy one. They gave an impression that they tried to help me, instead of selling me a car. I hope they continue showing the impression of their standing on customer side. More

Tom Judge was extremely friendly and helpful to us. No pressure to buy was exerted at any time. Tom also spent a good deal of time past his normal departure time that evening to make sure that he explaine pressure to buy was exerted at any time. Tom also spent a good deal of time past his normal departure time that evening to make sure that he explained, and we understood, the how to work many of the real neat features of our new car. His time was sincerely appreciated by my wife and myself. Manager, Ray Burke, was extremely friendly and was very helpful in offering what I consider approving a good deal for us. Finally, Peter who did the financial documents for us also need to be commended for his friendliness and for working with us to get the additional warranties that we wanted and keeping our monthly payments exactly where my wife and I wanted them to stay. Thank you to a great staff !! More

This was such a comfortable, stress free car buying experience. Just to walk into a Mercedes Benz dealership and buy a used Mercedes was one thing, but to be made to feel so welcome and comfortable wa experience. Just to walk into a Mercedes Benz dealership and buy a used Mercedes was one thing, but to be made to feel so welcome and comfortable was far beyond expectations. The salesman George was more like a friend than a business man to work with and provided all that could be expected, and more, to my Mercedes Benz buying experience. The whole M-B of Henderson staff made me feel like a long lost friend and did everything possible to make my Wife and I happy buyers. Good on ya M-B of Henderson. All my friends will know of my great experience at this dealership. More