Mercedes-Benz of Hilton Head

We went to our son’s graduation in Parris Island and had a flat tire. We plugged the tire and during the process lost the lug lock. After my son graduation the tire started loosing air and so we wrecked the a flat tire. We plugged the tire and during the process lost the lug lock. After my son graduation the tire started loosing air and so we wrecked the vehicle to Hilton Head Mercedes Benz where we met Michael. I explained to Michael that we had to go back to Florida. Michael immediately said I am so sorry to hear that and I will be doing everything to ensure that you guys get a tire to get home. Michael was extremely professional and he listened attentively. Michael even congratulated my son. Michael ensured that we got something to eat, he checked how we were doing and most of all Michael made sure to keep us updated every step of the way. It has been a long time I experienced anyone showing concern and care the way Michael did. In less than 30 minutes our car was ready and washed and we were off to Florida. Michael we want to say thank you from the bottom of our hearts for making us feel welcome and going the extra mile to help us get back to Florida. Michael you are the BEST Rep I have ever come across in a loooong while and I want to Salute you for an extraordinary customer service. You are a super Hero. Keep up the Fantastic Job. More

Very professional, great service. A friendly environment. Very customer oriented. Love the shuttle service. Driver was very nice. A friendly environment. Very customer oriented. Love the shuttle service. Driver was very nice. More

The service staff is professional, courteous and knowledgeable. The work was done in a timely and efficient manner. knowledgeable. The work was done in a timely and efficient manner. More

Very friendly staff. And knowledgeable mechanic's. Also the Courtesy vehicle was a major plus… And knowledgeable mechanic's. Also the Courtesy vehicle was a major plus… More

Any time there's been a problem they have taken care of it quickly. And they always provide a lift when needed. it quickly. And they always provide a lift when needed. More

Nick Field was professional knowledgeable and professional he made the process quick and easy. I would highly recommend Nick and Mercedes Benz of Hilton head. Thank you. professional he made the process quick and easy. I would highly recommend Nick and Mercedes Benz of Hilton head. Thank you. More

Extremely disorganized, poor communication, & slow service. Did not address issues I requested. Does not provide standard review of parts such as brake pads, tire tread, etc. service. Did not address issues I requested. Does not provide standard review of parts such as brake pads, tire tread, etc. More

Fantastic crew. Very knowledgeable and professional. Had the vehicle I wanted and delivered the same day. Very knowledgeable and professional. Had the vehicle I wanted and delivered the same day. More

Did the job, car returned clean and polished. Completed on time. Nice people to deal with Completed on time. Nice people to deal with More

Efficient check in. Car scheduled to be done at 3 pm. Not notified until 4:30 that a part was needed & would not be ready until the next day. Car scheduled to be done at 3 pm. Not notified until 4:30 that a part was needed & would not be ready until the next day. More