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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
383 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 383 reviews

July 25, 2024

Good on everything except someone played with antenna, won't go down It's 1988 560sl More

by rjallridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Helpful
July 24, 2024

Prices are exorbitant. Did not complete work that it was brought in for. Service advisor was nice More

by tfmjohnson1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Jul 26, 2024 -

Mercedes-Benz of Hilton Head responded

tfmjohnson1952, We are unable to find you in our system. I am interested in seeing how I can help you. Please, contact me directly at 843-230-3329. Sincerely, David Miles General Manager dmiles@mercedesbenzhh.com

Helpful
July 23, 2024

Appointment easy to make Colin my service agent excellent Dave extremely helpful with onboard electronics More

by Jim.ennis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Jul 25, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind review; we are happy to pass along your comments to Dave and Colin here at Mercedes-Benz of Hilton Head! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
July 20, 2024

Always exceptional service. Very friendly professional service. Service staff always quick to get yo in and out. More

by ajphillips05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Jul 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
July 19, 2024

Consistent top notch service! !! Always professional and responsive! Thanks for great service each time I come for car services. More

by corisinnigen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Jul 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
July 16, 2024

Not The Best In The Country Go To Another Dealership refused to communicate With Me More

by Miko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Miles, Delano Bowens
Report | Print
Jul 19, 2024 -

Mercedes-Benz of Hilton Head responded

Miko, I see you were not completely satisfied with our services, but I cannot tell why without more details. I really would like to try to resolve any issues you may have had with your recent visit to our dealership. Please feel free to contact me so I can learn more about your concerns and hopefully resolve them. David Miles General Manager dmiles@Group1Auto.com

Helpful
July 14, 2024

Very thorough in assessing the work needed for my car. Also, good communication from Michael. More

by jtmlombardo048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linde Heyward, Delano Bowens
Report | Print
Jul 15, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
July 11, 2024

Probably my problem with my car was supposed to be three hours kept the two days car three hours want to keep it for two days More

by dunlapg527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Jul 19, 2024 -

Mercedes-Benz of Hilton Head responded

dunlapg527 Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. David Miles General Manager dmiles@Group1Auto.com

Helpful
July 09, 2024

I thought I was going to have the best experience but I was wrong. It was bad More

by Yohany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqueline S
Report | Print
Jul 11, 2024 -

Mercedes-Benz of Hilton Head responded

Yohany, I am sorry you are not satisfied with your service experience. At all times your vehicle was a top priority in our Sprinter Repair Facility. Since your Sprinter had already had an attempted repair at another Mercedes center we felt like it was best to open a technical case with Mercedes Germany. Many times this is a lengthy process however the best solution is to resolve reoccurring issues. During the diagnosis and repair of your initial concern, our technician noted that your van had an SRS Light on that needed to be addressed due to it being safety-related. After your repairs were complete based on the repair procedure from Mercedes the technician and shop foreman test-drove your van for approximately 50 miles with no issue and deemed it repaired. It was unfortunate that your light came back on after you picked your van up and I do understand your frustration however our team promptly contacted Mercedes and ordered the needed part as instructed. When the part arrived we got your van in on Friday and completed the repair the next day. We value you as a client and would like to speak with you in person about your experience. You can call me directly at 843-230-3329. Sincerely, David Miles General Manager Mercedes Benz of Hilton Head

Helpful
June 20, 2024

Service was amazing after something unexpected happened to my new vehicle i bought from this dealership. Michael in service was amazing, was so courteous of my time and not wanting me to wait too long for More

by Kylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Service department
Report | Print
Jun 21, 2024 -

Mercedes-Benz of Hilton Head responded

Hello Kylie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. Please let us know if there is anything else we can do for you; we are more than happy to help!

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