Mercedes-Benz of Hilton Head

The scheduling process is well organized and the team communicates well to keep you informed. communicates well to keep you informed. More

Stopped in while on vacation for a minor repair. Everyone was extremely friendly and welcoming. Got me finished and on my way in an hour. Very professional operation.. Everyone was extremely friendly and welcoming. Got me finished and on my way in an hour. Very professional operation.. More

Very Professional operation. I received a very clear upfront estimate of work to be done and it was all performed in a timely manner while I waited. Thanks Robert ! . I received a very clear upfront estimate of work to be done and it was all performed in a timely manner while I waited. Thanks Robert ! . More

My service advisor, Mr. Brown, was very cordial, kept me well informed, and monitored the work closely. He helped the whole process go smoothly. Brown, was very cordial, kept me well informed, and monitored the work closely. He helped the whole process go smoothly. More

Very disappointing experience from the dealer in this occasion. Communication was not very good. Despite several text messages and one phone message, I never received a response on the day a dropped of occasion. Communication was not very good. Despite several text messages and one phone message, I never received a response on the day a dropped off my car, despite being given the impression it would be finished that day. I did receive 3 texts at various times during the day, but they were all the same text, which was a video from the tech suggested additional work. Despite asking multiple times to get an estimate on the additional work I received no reply. Eventually, I found that the dealer had emailed the estimate (no indication that the estimate would be emailed) to the wrong email address (they emailed my wife who was not looking for anything from the dealer). When I was finally contacted the next day, I was told my car would be ready by 9am. I replied that I would pick the car up around 3pm. Later, I was told by by service consultant that he didn’t realize they were still working on the car and it would not be ready before 4pm! Good thing I didn’t come by at 9am! Really, really poor. More

Had a wonderful experience from the minute I called and showed up unexpectedly through completion. My service advisor Peter Alpy took such good care of me and my car. He thought of things I needed before showed up unexpectedly through completion. My service advisor Peter Alpy took such good care of me and my car. He thought of things I needed before I needed to ask. More

They took great care of my Metris. We’re even able to do the service the same day. Everyone was pleasant and they had snacks and coffee. I will definitely be returning for my next serv We’re even able to do the service the same day. Everyone was pleasant and they had snacks and coffee. I will definitely be returning for my next service. More

Heather in service was superb! She called and kept me up to date on when the parts were arriving to fix my car and arranged for me to have a courtesy car while I waited. She is She called and kept me up to date on when the parts were arriving to fix my car and arranged for me to have a courtesy car while I waited. She is an excellent employee and a pleasure to work with. More

This is NOT about Sales. They were horriric. This is @ Service Dept! They are #1 bc of Monica and Peter!! The best service department we've ever experienced. They were horriric. This is @ Service Dept! They are #1 bc of Monica and Peter!! The best service department we've ever experienced. More

I was dealt with professionalism and courtesy . Very pleased with the experience with our new vehicle . Very pleased with the experience with our new vehicle . More