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Mercedes-Benz of Hilton Head

Bluffton, SC

4.6
135 Reviews

155 Fording Island Road

Bluffton, SC

29910

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Showing 135 reviews

September 16, 2022

Easy to get an appointment. Caring service advisor, Robert Howard worked with me to select service I wanted performed..Car looks looks great and knowing all functions are “green More

by Rcarey8
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Howard
September 11, 2022

My salesman Mike was great, they did not have a vehicle I wanted so he said he would keep a look out for me. A week later he texted me to say they just unloaded my car off the truck! More

by Dbarber
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Good
September 09, 2022

I came in to have some minor bodywork done which was done in a timely fashion at a very reasonable price. Monica Vickers is a Rockstar leader!!! More

by Dave
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Delano Bowens, Monica Vickers
August 31, 2022

This is the best dealership I have felt with, they are friendly, very professional and do an outstanding job taking care of my two cars. Monica Vickers is the main reason I get all my maintenance done at More

by Rayfatz
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Monica Vickers
August 27, 2022

Teresa Semmler, Business Manager - unprofessional. Paying cash, traveled several hours to dealership, ready to make wire transfer per instruction sheet emailed from salesperson the day earlier (in res More

by bddavis123
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Crystal Bennett
August 25, 2022

Made an appointment the day before we were to pick up the car, at the salesperson’s request. Car was brought to us not clean (was a program car). Test drove the car and came back and the car was sent to be d More

by Dee
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Henry Freeman, Linde Heyward
Aug 25, 2022 -

Mercedes-Benz of Hilton Head responded

Dee, Thank you for your reply and I apologize for the experience you had. It would be my pleasure to have your car re-detailed here at the store or if you wish to have it done locally I would gladly have the store pay for it. Please give me a call directly at 843-815-0363 to work out the details. If you decide to bring the car up I would additionally provide you with a car to drive for the day and even have it picked up and delivered back to you if needed. I look forward to your call so we can correct this mistake. -Jason Reed Sales Manager Mercedes-Benz Hilton Head

August 20, 2022

Service was more than super. Monica has that special touch to make you vehicle come out just like new. she listens and addresses our every need. Thank you More

by davedenn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Monica Vickers
August 10, 2022

Clean, organized, customer friendly, environment. Also providing refreshments for customers is awesome. And great customer service from my service advisor Robert Howard. A+ More

by Williereddick
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Howard
August 05, 2022

Service writer understood the urgency and magnitude of my problem…got me a loaner, when none were available…help me re program the Command system…followed up…can’t ask for more than that More

by Ad man
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Delano Bowens, Monica Vickers
August 05, 2022

This is the second GLC 300 I have purchased from Nick Fields and Mercedes of Hilton Head, both excellent experiences. More

by cstaes
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Field
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