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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
Vehicles
4.7
793 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 793 reviews

June 24, 2026

Once again, I received excellent, professional service on my car from Mercedes -Benz of Hilton Head. They're the best. In fact, even though we have a Mercedes dealership in Savannah, I choose to drive to B More

by Eleanor M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Alpy - Service Dept.
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June 24, 2026

Monica runs the service department “like a finely tuned Swiss watch”. Heather, who is my service rep , is outstanding and could not be more attentive. Thank you More

by darrylhl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica and Heather
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June 22, 2026

Had to wait for a second key after I left dealership. Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepp More

by Disgusted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Delano Bowens, Allison Saunders, Ty Toth, Gabrielle Randazzo, Mark Kicenski
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Jun 24, 2026 -

Mercedes-Benz of Hilton Head responded

We apologize that you experienced problems with your recent purchase. Our Pre-Owned manager will be reaching out to you to work towards a resolution.   Thank you,   David Miles General Manager - Mercedes-Benz of Hilton Head dmiles@Group1Auto.com

Jun 24, 2026 -

Disgusted responded

You can call me if you wish to discuss this further. My phone number is 845-546-1133. annmarieking115@gmail.com

June 17, 2026

Outstanding customer service, friendly attentive staff, transparent communication, and a smooth, stress-free service experience More

by Alien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica, Angie , Allison Saunders
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Jun 20, 2026 -

Mercedes-Benz of Hilton Head responded

Hi Alien, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2026

Diagnosed and solved electrical issues with software update. Also performed a recall. Very efficient and courteous. More

by charles_curl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angi, Michael Milewski
Report | Print
Jun 15, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2026

I am very happy with their service department. I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in More

by Cw10631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Howard in service department
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Jun 10, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 09, 2026

Poor service response. A lack of customer service. Defensive in their explanation of mishandling the work. More

by Michael Jahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Jun 11, 2026 -

Mercedes-Benz of Hilton Head responded

Thank you for your feedback. We’re truly sorry you were dissatisfied with your experience and accept any responsibility we had in that. After reviewing the situation, we do want to clarify that our findings did not indicate that our team caused the issue in question. However, in an effort to support you and resolve the concern as quickly as possible, your Advisor did reach out yesterday to offer the repair at no charge. It is our understanding that you accepted our offer. We also regret if our communication came across as defensive. Our intention was to explain our findings transparently, while still working toward a positive resolution. We understand how important professionalism and customer care are, and we appreciate your comments as they help us improve our communication moving forward. We value your business and appreciate the opportunity to address your concerns. Sincerely, Monica Vickers Service Director - Mercedes-Benz of Hilton Head mgreen@Group1Auto.com

June 08, 2026

They always do a great job. Angie did a wonderful job from start to finish. More

by dougsafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano left, but Angie did wonderful., Delano Bowens
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Jun 10, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2026

First they can't get my name right. Second, every time I go to pick up the car the work has not been completed. The service department is absolutely clueless. More

by rickhhisc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter, Monica, others did not offer their names. Andrea,
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Jun 09, 2026 -

Mercedes-Benz of Hilton Head responded

Rick, We are unable to locate you in our database but would like to work to resolve your issue. Please contact our Service Director, Monica Vickers at mgreen@Group1Auto.com or myself directly. Sincerely, David Miles General Manager Mercedes-Benz of Hilton Head dmiles@Group1Auto.com

June 03, 2026

The experience here at this dealership was impressive, especially with the knowledge of the Foreman regarding sprinter vans. I highly recommend them for any vehicle. More

by adrienne2297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Thompson, Chris
Report | Print
Jun 05, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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