Mercedes-Benz of Hilton Head

Angi did great! !! She kept me informed and my tech worked fast, returning me back in my vehicle. Thank you!!! !! She kept me informed and my tech worked fast, returning me back in my vehicle. Thank you!!! More

The staff was always friendly and courteous, but I left disappointed with how my repair and warranty claim were handled. A low-mileage vehicle developed a fuel system issue that ultimately required repl disappointed with how my repair and warranty claim were handled. A low-mileage vehicle developed a fuel system issue that ultimately required replacement of all four fuel injectors. Before authorizing the repair, I was told the problem was likely due to bad fuel and was instructed to refill with fresh fuel. After doing exactly that, the same problem occurred again. The vehicle was then diagnosed with leaking injectors, resulting in a repair bill of more than $4,500. The warranty claim was denied because the failure was attributed to fuel contamination. However, when I asked how it was determined that contaminated fuel caused the injector failure, I was told the fuel would have to be sent out for testing at an additional cost. That left me paying for a major repair while the stated cause of the failure had not actually been confirmed. I also asked whether a previous fuel system repair performed by the dealership could have contributed to the issue, and I never received a clear answer. I appreciate that everyone I spoke with was professional and respectful throughout the process. My disappointment is with the lack of a clear technical explanation for the warranty denial and the feeling that the burden of proving the cause was placed entirely on the customer. I hope this feedback helps improve communication and transparency for future customers facing similar situations. More

Excellent service! No hard sell and fair pricing, both on my purchase and my trade-in. I will be comfortable recommending them to family and friends. No hard sell and fair pricing, both on my purchase and my trade-in. I will be comfortable recommending them to family and friends. More

Once again, I received excellent, professional service on my car from Mercedes -Benz of Hilton Head. They're the best. In fact, even though we have a Mercedes dealership in Savannah, I choose to drive to B my car from Mercedes -Benz of Hilton Head. They're the best. In fact, even though we have a Mercedes dealership in Savannah, I choose to drive to Bluffton to get all of my services and repairs done there (on my 2nd Mercedes). Peter Alpy, Service Advisor was especially friendly and helpful. More

Monica runs the service department “like a finely tuned Swiss watch”. Heather, who is my service rep , is outstanding and could not be more attentive. Thank you Swiss watch”. Heather, who is my service rep , is outstanding and could not be more attentive. Thank you More

Had to wait for a second key after I left dealership. Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepp Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepping. No return calls from manger or sales person. I would not recommend buying a car hear. More

Outstanding customer service, friendly attentive staff, transparent communication, and a smooth, stress-free service experience transparent communication, and a smooth, stress-free service experience More

Diagnosed and solved electrical issues with software update. Also performed a recall. Very efficient and courteous. update. Also performed a recall. Very efficient and courteous. More

I am very happy with their service department. I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in and explained everything to me that will be done. He also kept me up-to-date on the status of the service work. They washed the car before I picked it up, and at pickup Robert reviewed with me everything that was done. More