Mercedes-Benz of Hilton Head

excellent customer response from start to finish. Prompt service effort to deal with my concerns. Service progress from mechanics to me very thorough. Prompt service effort to deal with my concerns. Service progress from mechanics to me very thorough. More

Michael was professional, responsive and friendly. Adam, Ty, and Dave were very helpful. Good experience. Adam, Ty, and Dave were very helpful. Good experience. More

Professional and friendly dealer. Fair prices. Loaners available and easy to complete paperwork. Excellent service department. Fair prices. Loaners available and easy to complete paperwork. Excellent service department. More

Hilton head has been very responsive. Robert the service writer has been wonderful! I will be returning for any work needed! Robert the service writer has been wonderful! I will be returning for any work needed! More

Great teamwork to get us out the door with the car of our dreams. Thanks to salesman Andrew and the team for making it a pleasant experience. dreams. Thanks to salesman Andrew and the team for making it a pleasant experience. More

Allison was great. She worked on all options for every car that I was interested, so I could do a side by side comparison, that way I could make the best decision for m She worked on all options for every car that I was interested, so I could do a side by side comparison, that way I could make the best decision for me. No high pressure sales environment. More

Engine light come on will on vacation, just had it serviced at home dealership before vacation and they didn’t get it quite right, they fit me in the same day, took care of the mistake and got me back serviced at home dealership before vacation and they didn’t get it quite right, they fit me in the same day, took care of the mistake and got me back to enjoying our vacation, sister in law had purchased from them and I see why More

Robert provided excellent service. The team got me through the process without very little waiting. The team got me through the process without very little waiting. More

Angi did great! !! She kept me informed and my tech worked fast, returning me back in my vehicle. Thank you!!! !! She kept me informed and my tech worked fast, returning me back in my vehicle. Thank you!!! More

The staff was always friendly and courteous, but I left disappointed with how my repair and warranty claim were handled. A low-mileage vehicle developed a fuel system issue that ultimately required repl disappointed with how my repair and warranty claim were handled. A low-mileage vehicle developed a fuel system issue that ultimately required replacement of all four fuel injectors. Before authorizing the repair, I was told the problem was likely due to bad fuel and was instructed to refill with fresh fuel. After doing exactly that, the same problem occurred again. The vehicle was then diagnosed with leaking injectors, resulting in a repair bill of more than $4,500. The warranty claim was denied because the failure was attributed to fuel contamination. However, when I asked how it was determined that contaminated fuel caused the injector failure, I was told the fuel would have to be sent out for testing at an additional cost. That left me paying for a major repair while the stated cause of the failure had not actually been confirmed. I also asked whether a previous fuel system repair performed by the dealership could have contributed to the issue, and I never received a clear answer. I appreciate that everyone I spoke with was professional and respectful throughout the process. My disappointment is with the lack of a clear technical explanation for the warranty denial and the feeling that the burden of proving the cause was placed entirely on the customer. I hope this feedback helps improve communication and transparency for future customers facing similar situations. More