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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.7
764 Reviews
Call Dealership (843) 815-0300
View Awards

155 Fording Island Road

Bluffton, SC

29910

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Showing 764 reviews

April 03, 2026

Buyer beware! ! Bought an Audi A5 convertible. Had it shipped. No one seemed to mention the inner headliner was falling in, the radio volume knob and shaft were bro More

by fredsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dora Muzi
Report | Print
March 31, 2026

Great service department. Robert is a great contact and cares about the customer. In NPS lingo a solid 10 More

by Wco29945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
March 28, 2026

Debbie the service advisor was very thorough and provided key information allowing us to make decisions on our service. More

by sharonwoodallwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Nakamura
Report | Print
Mar 30, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, we're happy to hear you had such a positive experience with Debbie! Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2026

Nick was great to work with was the fourth car I have purchased from him and Mercedes Benz of Hilton Head. More

by terry.mcguire52
Recommend Dealer
Yes
Employees Worked With
Nicholas Field, Gabrielle Randazzo
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Mar 30, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2026

Debbie my service advisor provided all the details I required to understand the service level for my vehicle. Debbie was very professional and knowledgeable. More

by Mrcjwhite50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Nakamura
Report | Print
Mar 28, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your positive feedback! We strive to provide our customers with top-notch service and are happy to hear that Debbie exceeded your expectations. Customer satisfaction is our top priority, and we appreciate your recognition of Debbie's professionalism and knowledge.

March 27, 2026

Very professional courteous staff great work (a bit on the expensive side) i recommend this dealership More

by winston220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Mar 28, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your review! We are thrilled to hear that you had a great experience with our professional and courteous staff. We continuously strive to deliver high-quality work for our customers. We appreciate your recommendation and value your feedback.

March 26, 2026

Personable, knowledgeable, and timely. This is my first interaction with this dealership and, in my opinion, it was flawless. Debbie Nakamura has mastered communication with customers! More

by Eftr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Nakamura
Report | Print
Mar 28, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2026

Staff very nice. The technicians however misdiagnose issues and appear to do additional work that may it have been necessary. More

by NoName
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Mar 30, 2026 -

Mercedes-Benz of Hilton Head responded

Thank you for your feedback. We’re glad to hear our staff was friendly during your visit, but we’re sorry to hear about your concerns regarding the service.   At this time, we’re unable to locate your information based on the name provided. We would appreciate the opportunity to review your visit and address your concerns.   Please contact me directly at (843-815-0300) so we can gather more details and assist you further. Monica Vickers Service Director - Mercedes-Benz of Hilton Head mgreen@Group1Auto.com

March 24, 2026

The service manager Monica is the best. They are lucky to have her. Service is great! Technicians are very good More

by Oasis1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Mar 27, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, thank you for your kind review; we are happy to pass along your comments to Monica here at Mercedes-Benz of Hilton Head! We do hope we can be of assistance in the future. Take care!

March 20, 2026

I'm very pleased with the service and attention, Angie is very professional. I will recommend you. More

by martarodriguezcr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Report | Print
Mar 23, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found Angie to be so supportive during your experience here at Mercedes-Benz of Hilton Head. If you have any further questions, please give us a call. We're always happy to help!

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