Mercedes-Benz of Hilton Head

They take care of their customers with professionalism and courtesy. I will be using them in the future. and courtesy. I will be using them in the future. More

Best service department. Efficient and friendly. Beautiful rental car. Knowledgeable and thorough service. Feels like home. Efficient and friendly. Beautiful rental car. Knowledgeable and thorough service. Feels like home. More

First visit to HH Mercedes and it was a pleasure. Courtney Young, my service advisor, was excellent. She listened to my concerns and did a perfect job documenting everything. This dealership is Courtney Young, my service advisor, was excellent. She listened to my concerns and did a perfect job documenting everything. This dealership is first class. Thank you. More

Great, attentive staff - knowledgeable and friendly. I have had to have work done on two separate occasions and both have been superb. I have had to have work done on two separate occasions and both have been superb. More

Easy to work with and fast? on repairs? Very convenient. Also has loaner vehicles. Service manager Heather was great at getting me in and giving me a loaner vehicle on repairs? Very convenient. Also has loaner vehicles. Service manager Heather was great at getting me in and giving me a loaner vehicle More

The scheduling process is well organized and the team communicates well to keep you informed. communicates well to keep you informed. More

Stopped in while on vacation for a minor repair. Everyone was extremely friendly and welcoming. Got me finished and on my way in an hour. Very professional operation.. Everyone was extremely friendly and welcoming. Got me finished and on my way in an hour. Very professional operation.. More

Very Professional operation. I received a very clear upfront estimate of work to be done and it was all performed in a timely manner while I waited. Thanks Robert ! . I received a very clear upfront estimate of work to be done and it was all performed in a timely manner while I waited. Thanks Robert ! . More

My service advisor, Mr. Brown, was very cordial, kept me well informed, and monitored the work closely. He helped the whole process go smoothly. Brown, was very cordial, kept me well informed, and monitored the work closely. He helped the whole process go smoothly. More

Very disappointing experience from the dealer in this occasion. Communication was not very good. Despite several text messages and one phone message, I never received a response on the day a dropped of occasion. Communication was not very good. Despite several text messages and one phone message, I never received a response on the day a dropped off my car, despite being given the impression it would be finished that day. I did receive 3 texts at various times during the day, but they were all the same text, which was a video from the tech suggested additional work. Despite asking multiple times to get an estimate on the additional work I received no reply. Eventually, I found that the dealer had emailed the estimate (no indication that the estimate would be emailed) to the wrong email address (they emailed my wife who was not looking for anything from the dealer). When I was finally contacted the next day, I was told my car would be ready by 9am. I replied that I would pick the car up around 3pm. Later, I was told by by service consultant that he didn’t realize they were still working on the car and it would not be ready before 4pm! Good thing I didn’t come by at 9am! Really, really poor. More