Mercedes-Benz of Hilton Head

Probably my problem with my car was supposed to be three hours kept the two days car three hours want to keep it for two days hours kept the two days car three hours want to keep it for two days More

I thought I was going to have the best experience but I was wrong. It was bad was wrong. It was bad More

Service was amazing after something unexpected happened to my new vehicle i bought from this dealership. Michael in service was amazing, was so courteous of my time and not wanting me to wait too long for to my new vehicle i bought from this dealership. Michael in service was amazing, was so courteous of my time and not wanting me to wait too long for my vehicle and kept me on the loop the entirety of the way. This dealerships service was amazing and I am beyond appreciative! More

Every service visit is more expense than planned and takes longer than expected. In addition, I found out this time that Mercedes seats routinely wear out after 30,000 miles. Who knew? takes longer than expected. In addition, I found out this time that Mercedes seats routinely wear out after 30,000 miles. Who knew? More

Good service staff, very attentive. Abbigail is service driven and responsive. Loaner car was adequate. Abbigail is service driven and responsive. Loaner car was adequate. More

Mike was my service representative and he was very professional, patient and helpful. I trust this dealership because if pros like Mike. professional, patient and helpful. I trust this dealership because if pros like Mike. More

Really appreciated the time & salesmanship that Mike Good displayed. Was a comfortable & enjoyable process obtaining our new Mercedes. displayed. Was a comfortable & enjoyable process obtaining our new Mercedes. More

Knowledgable salesperson. Candid discussion. Delivered as advertised. We enjoyed the car-buying experience. Would recommend. Candid discussion. Delivered as advertised. We enjoyed the car-buying experience. Would recommend. More

We took our Mercedes for service for a check engine light. It turned out to be a major engine job that the warranty would only partially cover. Our out of pocket was almost $3500. Within 24 hours of pi light. It turned out to be a major engine job that the warranty would only partially cover. Our out of pocket was almost $3500. Within 24 hours of picking the car up, the check engine light came on again. We took it back in for them to attend to the problem. Upon returning to get my car again, naturally, I asked many questions, which they were very reluctant to answer. We finally learned that the technician carelessly swapped two connectors to the turbocharger that could have been disastrous. I was told that “the plugs were the same and were easy to confuse.” I felt as if it was laughed off. Both of our visits for this issue were rushed and we felt as if they were just trying to get us out of there ASAP. On both visits, I had to ask more than once for explanations of what had been done, how long the work was guaranteed, etc. They just wanted to direct you to the cashier’s window for payment . The service manager appears to run things quickly and efficiently, however, it seems that quality personal service takes a back seat to the quantity of vehicles they push through. More

Dora is a go getter. She answer our call before your the dealership opened. Answered all our questions and sold us the car that day. She answer our call before your the dealership opened. Answered all our questions and sold us the car that day. More