Mercedes-Benz of Hilton Head

Went in for a recall. Dealership states it will take approximately 30-60 minutes. 2 hours and 45 minutes later they hand me the keys and said everything was fine sorry for Dealership states it will take approximately 30-60 minutes. 2 hours and 45 minutes later they hand me the keys and said everything was fine sorry for the wait. xxxxING REALLY??? I scheduled an appointment, if you are running that far behind schedule offer a loaner car or reschedule the appointment. Very disappointed, and they rotated the tires last visit and rotated them the wrong way they are one direction tires and their Mechanics didn’t know how to rotate the tires correctly! Come on. More

Unreal and utter disappointment at this amateur dealership during analysis of my problem with the car. dealership during analysis of my problem with the car. More

Great dealership! !! Everyone I delt with was very knowledgeable and helpful. I am very pleased with my car and how well Bobby Toth handled my purchase!!!! !! Everyone I delt with was very knowledgeable and helpful. I am very pleased with my car and how well Bobby Toth handled my purchase!!!! More

Consistently excellent service. Delano is the best service advisor. We always feel well-cared for and appreciated. Delano is the best service advisor. We always feel well-cared for and appreciated. More

Having your car serviced at MB of HHI is always easy, easy to schedule and easy to pick up. The advisor communicates as necessary through text and voice, so I get two means of notification. The car alwa easy to schedule and easy to pick up. The advisor communicates as necessary through text and voice, so I get two means of notification. The car always comes back cleaner than when it went in. The advisors are very pleasant. More

Very poor communication. All day for routine service. Waited an hour past scheduled completion time. All day for routine service. Waited an hour past scheduled completion time. More

Excellent staff. Quick and punctual service appointments. Car just feels and runs better after a routine service at Mercedes Benz Hilton Head. Quick and punctual service appointments. Car just feels and runs better after a routine service at Mercedes Benz Hilton Head. More

Everyone there was professional, friendly, helpful and wanted to make sure I received the best experience possible. wanted to make sure I received the best experience possible. More

The service agent, Brian, was personable. He explained the process, length of time and the cost. Everything went exactly as he explained. We appreciate his professionalism. He explained the process, length of time and the cost. Everything went exactly as he explained. We appreciate his professionalism. More