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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.6
633 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 633 reviews

May 07, 2024

I spent thousands of dollars to have my vehicle repaired as the engine light was on. After 2 service visits another shop believed the engine needs replaced. Incompetent. Also overpriced and I believe they f More

by jeff6046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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May 08, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Mercedes-Benz of Hilton Head responded

Jeff, I am unable to locate you in our system. I would like to see if I can help resolve the issue you are having. Please contact me directly on my cell phone at 843-230-3329. Sincerely, David Miles General Manager

May 05, 2024

The best service anyone can ask for. Especially the professionalism of Monica Vickers and Brian Johnson. I always get excellent service and hospitality More

by Jtracylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson,
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May 08, 2024 -

Mercedes-Benz of Hilton Head responded

It's wonderful to hear about your positive experience with Monica and Brian's professionalism and excellent service. They are valuable assets to the team, providing great hospitality. It's always nice to receive such high-quality service.

May 02, 2024

They did a great job of keeping me informed. I didn’t feel pressured or like they were trying to sell me additional services that I didn’t require. They earned my trust! More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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May 05, 2024 -

Mercedes-Benz of Hilton Head responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Professional, knowledgeable and patient sales representative. Management was willing to listen to us. Very pleased. More

by Deball18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Toth
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May 03, 2024 -

Mercedes-Benz of Hilton Head responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 30, 2024

Everyone was very helpful with the purchase of my new truck! The sales team was very helpful on ensuring I got the help I needed. More

by Jonathan M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Montgomery, Marc Galassini, Calie Miller, Nick Field, Allison Saunders
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May 03, 2024 -

Mercedes-Benz of Hilton Head responded

That's fantastic! We're glad to hear that everyone was helpful during your new truck purchase, especially the sales team in ensuring you got the assistance you needed. Enjoy your new truck!

April 30, 2024

While on vacation I experienced an issue with my car which created a great deal of anxiety as I was set to drive home the next day. I want to thank the General Manager and his team for their kindness an More

by crowe3080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Manager
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May 03, 2024 -

Mercedes-Benz of Hilton Head responded

It's great to hear that Mercedes-Benz of Hilton Head went above and beyond to help you during a stressful situation while on vacation! We are glad we resolved the issue and ensured you got home safely and on schedule. Thank you for sharing your positive experience.

April 25, 2024

Always professional and courteous. Delivers what is promise and on time. I don’t mind getting my car serviced. Pleasent experience. More

by Stack.renie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens, Allison Saunders
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Apr 28, 2024 -

Mercedes-Benz of Hilton Head responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Absolutely stellar dealership attention to detail like you don’t find any anywhere else The kid gloves treatment is also appreciated More

by Kevin0913.kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
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Apr 28, 2024 -

Mercedes-Benz of Hilton Head responded

We're thrilled to hear that you found our dealership to be stellar with attention to detail that's hard to find elsewhere. Providing a "kid gloves" treatment is something we take pride in, and we're delighted that it was appreciated by you. We value your business and look forward to serving you again in the future!

April 19, 2024

I initially was very upset about the level of service but after my initial complaint a service manager did reach out to me and offered to address all of my concerns. More

by rpriest2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline
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Apr 20, 2024 -

rpriest2010 responded

Update 04/20: The next morning after posting this review I received a call from Monica, who is a service manager at the business. She listened to my concerns and agreed someone at the business had failed me and offered to make it right. She agreed to take the car in and work through my concerns at no cost to me. I have dropped it off, was provided a loaner, and expect to receive my car back on Wednesday. While I was very unhappy with the initial service, I appreciate that someone at the business understood my concerns and frustration and took the steps to rebuild my trust.

More
Apr 24, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Mercedes-Benz of Hilton Head responded

We sincerely apologize that you had an issue with your recent service visit. I know Monica and the team will get your issue resolved to renew your confidence in Mercedes Benz of Hilton Head. Sincerely, David Miles General Manager dmiles@mercedesbenzhh.com

April 18, 2024

Very competent service and friendly attitude they completed all that was scheduled and completed on time More

by David White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooklyn in service
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Apr 20, 2024 -

Mercedes-Benz of Hilton Head responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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