Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
545 Reviews
Call Dealership (843) 815-0300
View Awards

155 Fording Island Road

Bluffton, SC

29910

Directions

By Type

Showing 545 reviews

July 17, 2023

They were most helpful extremely courteous and very knowledgeable. My sales rep most accommodating to me. More

by JSartirana0508
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service, Henry Freeman , my sales rep
Report | Print
July 17, 2023

Excellent professional courteous staff. . Empathetic and prompt service for our urgent tire issue. Brian Johnson, Express Advisor, was fantastic. More

by Pa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
July 17, 2023

Pretty easy to get an appointment. I also requested a loaner car that they provided me with. I have a sensor overload on the G-wagon and they keep beeping. The dealerships said they co More

by jhammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
July 17, 2023

Very difficult to pay them. Charge a fee to use a credit card but will not take a check. Will send link to pay on line which gets to be hassle because of time to do and to get More

by Dgatesii
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
Report | Print
July 15, 2023

Great service and quick turnaround. The service rep was great and the process was quick, efficient and straightforward. More

by Tbertscha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
July 14, 2023

They have great technicians some of the best in SC. Very clean place also have good coffee and snacks More

by callhome2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie stone
Report | Print
July 14, 2023

The service advisor Delano was outstanding. They consistently perform good service and complete the work in a timely manner. More

by pproano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
July 14, 2023

Overall competent and quick treatment clean dealership inviting Service department functions well and is well staffed More

by Cwjansenmd5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian johnson, Delano Bowens
Report | Print
July 14, 2023

Mercedes-Benz of Hilton Head is the best dealership by far! The Service Department is so friendly and accommodating! Robert is such a gentleman! More

by gericarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Howard ??????????, Delano Bowens, Allison Saunders
Report | Print
July 13, 2023

stay away from the used car department. worst service i ever receive even after talking to management. They know the car have issue such as oil leaks Transmation and engine seat belt no More

by ebenoliel
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Allison Saunders
Report | Print
Jul 13, 2023 -

Mercedes-Benz of Hilton Head responded

Mr. Benoliel, Thank you for your review in reference to your visit and attempt to purchase the Jeep from our store. It saddens me that this review was written, and we were unable to come to terms with you. As I recall you came to our store for service on your Sprinter and while here you saw a freshly traded in Jeep. We offered to sell you the Jeep at a $5000 savings from our list price due to the fact the Jeep has not been completed from our service department. During my interactions with you I personally advised you we would sell it for $28000 AS-IS prior to any repairs being done and I showed you the repairs needed, and you advised "I will take care of them myself". You then offered an amount below what we owned the Jeep for, and I declined. I understand that you are upset in reference to this deal but the falsehood of your statement about our store is simply untrue as you were more than willing to buy the car AS-IS we just could not meet your price. I am still more than willing to work with you on the price of the car and making the repairs as needed which will affect my $28000 offer to you. I trust this reply finds you well and if you would like to continue to work with me and find a resolution to the deal, please feel free to let me know and we can discuss. Thank you again for your time and your business, I look forward to hearing from you. Regards, Jason Reed Sales Manager Mercedes-Benz Hilton Head

Jul 13, 2023 -

ebenoliel responded

I only receive the mechanical report on Monday night after I talk to Ken

Jul 13, 2023 -

ebenoliel responded

It doesn’t talk 2 week to buy a car

Jul 13, 2023 -

Mercedes-Benz of Hilton Head responded

Yes, you received a physical copy of it from Ken, but I did go over it with you on my phone prior to your test drive. This is not my intention to get into a he said she said battle with you but to find a solution to your problem, see if we can come to an agreement, and as well as provide our half of the events that happened during your visit. Please feel free to call me if you wish to discuss further.

Jul 13, 2023 -

ebenoliel responded

when i saw you the jeep was not been check yet. You say what ever need that i will have to pay there was no list yet and Ken email arrive on Monday. night. What about the repairs

Jul 13, 2023 -

Mercedes-Benz of Hilton Head responded

If you would like to discuss further, please feel free to give me a call or email.

1
...
29
30
31
...
55