Mercedes-Benz of Hilton Head | Page 31

Took our GLE to dealer for service on 4 recall notices. #1: Their multi-point inspection yielded an immediate attention recommendation. We were advised that we had 3 rear wheels and 1 front and that we n #1: Their multi-point inspection yielded an immediate attention recommendation. We were advised that we had 3 rear wheels and 1 front and that we needed a $1500 new wheel. Interesting, cuz the car was factory-ordered and delivered by this dealer, and has been serviced by them. I asked for more info and was told the tech thought the car was supposed to have diff sized front and rear wheels…which of course would have meant 2 wheels were wrong, not one. Then they sent an email saying I declined their urgent-attn recommendation. I didn’t decline it. I think the recommendation was an error. Service Advisor Brian claims that they called Mercedes to verify that all the wheels were correct. Maybe they did; maybe they didn’t. I have no way to know and no written acknowledgement of that. I believe the techs are highly commissioned. That compromises our trust and the alignment with our best interests. The recalls seem to have been resolved, although Brian said he is still confused by the wheel issue. #2: The first thing Service Advisor Brian asked me when I arrived was “Is the gas tank down to 1/4 or less? (We can’t save excess gasoline when we drop the tank to do the recall work.)” If that was important why wouldn’t anyone have mentioned it before I got there? We discussed in advance the 4 recalls to be addressed. #3: The work was scheduled for 1 day, but when I hadn’t received a call late in the day advising that the car was ready, I called Brian and learned that it wasn’t…because the tech “got a late start on it”. That was OK since I had a loaner, but the delay should have been addressed pro-actively. More

Hilton Head Mercedes took our GLC 300 and repaired it well and in a timely manner. well and in a timely manner. More

Our sales person was wonderful. She helped us select a vehicle that had what we wanted, but was able to keep the price down. They were helpful in getting us out of our old lease an She helped us select a vehicle that had what we wanted, but was able to keep the price down. They were helpful in getting us out of our old lease and into new car. More

I just moved to the Bluffton area from Charlotte,NC. I assumed I would get the same level of care I received in Charlotte. The experience at MB of Hilton Head was so much better - best in over 4 years! I assumed I would get the same level of care I received in Charlotte. The experience at MB of Hilton Head was so much better - best in over 4 years! I expected the maintenance service to take 4-5 days but may car was ready to pick up the next morning. The entire staff was focused on delivering a great client experience. Michael was my service advisor and he made it his personal mission to impress me. Since Covid I have been trying to decided if I should purchasing another brand of car since MB was not the great experience it once was——- maybe I will rethink that! More

The level of service is awful, especially the service department. Rude and very unprofessional ...for a so-called high-end dealership! department. Rude and very unprofessional ...for a so-called high-end dealership! More

Arrive on time leave on time. Everyone is very pleasant and knowledgeable. Service is excellent! Everyone is very pleasant and knowledgeable. Service is excellent! More

Everyone is very pleasant and helpful. I never get to see the technicians but they always get the job done! I am very satisfied with my service. I never get to see the technicians but they always get the job done! I am very satisfied with my service. More

Michael was extremely knowledgeable in regards to the problems and recalls on my GLC300 SUV. He kept me up to date on the progress of my service! problems and recalls on my GLC300 SUV. He kept me up to date on the progress of my service! More

Service was excellent- beyond excellent before, during and after sale. Nick our sales rep was outstanding as well as management and even front desk. They found me a quiet desk to work while sale was being and after sale. Nick our sales rep was outstanding as well as management and even front desk. They found me a quiet desk to work while sale was being closed, offered anything we needed. After sales service and communication was 10 out of 10. We bought from another luxury dealership last fall and we were highly disappointed with sales follow through as well as management and service department. Mercedes has been a shining star in comparison - we will continue to do business with this dealership as they have perfected the art of service and care! More

Great sales and service! Zack and crew very helpful in service. Enjoy doing business where you feel appreciated. Zack and crew very helpful in service. Enjoy doing business where you feel appreciated. More