Mercedes-Benz of Hilton Head

Took a 2014 C300 in for a full synthetic Mobile 1 oil change. They sent an inspection report and let me choose which services I wanted. I paid through a link they sent via text. When I picked up the car, change. They sent an inspection report and let me choose which services I wanted. I paid through a link they sent via text. When I picked up the car, it was great to see the fresh car wash, plastic to protect the driver’s seat and protective heavy paper floor mat. First class all the way. More

Amazing service. Efficient, friendly and professional. Robert is excellent to work with and always keeps me informed Efficient, friendly and professional. Robert is excellent to work with and always keeps me informed More

Over priced and lousy parts department. Poor attention to detail. Didn’t even vacuum my car out Poor attention to detail. Didn’t even vacuum my car out More

I found every person that I dealt with kind and very helpful. The service area was clean and neat. helpful. The service area was clean and neat. More

I had an amazing experience with Mark Kicenski. I would call him for all your car needs. I would call him for all your car needs. More

All employees were very cordial and answered or found answers to all my questions or concerns. answers to all my questions or concerns. More

My first time time dealing with the service department , Melissa is very knowledgeable and a pleasure to work with. Melissa is very knowledgeable and a pleasure to work with. More

I had a recent failure of our electric safety brake. I had the car towed to the dealership. Upon its arrival service agent Melissa called me to let me know that my car arrived. She committed to getting I had the car towed to the dealership. Upon its arrival service agent Melissa called me to let me know that my car arrived. She committed to getting it in the queue she thought it might take a day or two. A couple of later she called to say it was in the shop and the problem was identified and that a part would be ordered and it would take 2 days. Melissa called me this morning and told me the part had arrived and that she would call me in a couple of hours to confirm job completion. She did exactly that and also told me the entire job was under warranty, which was great news. Melissa was great ultra communicative and gave us great experience. Kudos to MB of Hilton Head for hiring a great associate and providing us with a totally amazing experience!! More

They are courteous and timely, very professional. Great communicationon what is being done and why being done Great communicationon what is being done and why being done More

Courtesy, amenities, thoroughness, well maintained showroom and service center. Restroom was clean and well appointed. Special shout out to Mr Robert Howard. He is a gentleman. showroom and service center. Restroom was clean and well appointed. Special shout out to Mr Robert Howard. He is a gentleman. More