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Mercedes-Benz of Hilton Head
Bluffton, SC
543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 543 reviews
April 25, 2023
This dealership is the worst. They only cater to customers that buy from their dealership. You’re penalized if you own a Mercedes not purchased from them. They WILL NOT stand behi They only cater to customers that buy from their dealership. You’re penalized if you own a Mercedes not purchased from them. They WILL NOT stand behind their product. I purchased a Mercedes from a reputable dealer locally (non Mercedes dealership) and unfortunately days after the purchase, the MBUX system went out completely on a 2021 GLS 580 with 18,000 miles, still under factory warranty! Warranty wouldn’t cover it and the dealership wasn’t willing to gain a customer by helping to resolve what’s clearly a bad design product. If it’s already having major problems and other customers are complaining of the blacked out screens happening in the 450s and 580s what does that tell ya? The general manager is clearly aware of this issue and hasn’t once reached out to myself or my husband to find a resolution. We were told if we purchased it at their dealership they’d be able to fix it. I can’t return this vehicle fast enough! Be aware before purchasing this brand! More
by Holly B
Employees Worked With
Monica Vickers
April 25, 2023
Professional Quality court Quality Professional Friendly Clean Focused Listeners, Craftsman Concise Clear Exceptional Teamwork Concerned Detailed Observant Funny Friendly Clean Focused Listeners, Craftsman Concise Clear Exceptional Teamwork Concerned Detailed Observant Funny More
by Oakbluff@yahoo.com
Employees Worked With
Teresa is financial was very helpful in answering warranty questions, Delano Bowens, Monica Vickers
April 21, 2023
From initial arrival to the completion of my vehicles service, MB of Hilton Head checked all the boxes. Friendly greeting from my Advisor Brian as well as the staff. Complimentary shuttle provided to jus service, MB of Hilton Head checked all the boxes. Friendly greeting from my Advisor Brian as well as the staff. Complimentary shuttle provided to just about anywhere with an amazing driver smiling 100% of the time. Parts department personnel are on their game, with knowledgeable staff that is willing to help at all costs, thanks for your assistance Brian in parts!! I would not think twice about bringing your MB to this dealer for service, their techs seem to really care and are driven by great management!! More
by MO
Employees Worked With
Brian Service advisor, Brian Parts sales
April 19, 2023
Nice place. Friendly sales group. But Service department has always been a disappointment. Very little communication, and when I come in to pick ip the car, the Friendly sales group. But Service department has always been a disappointment. Very little communication, and when I come in to pick ip the car, there is no discussion about what they did. More
by glenbecker
Employees Worked With
Monica Vickers
April 11, 2023
I gave Hilton Head Mercedes a five star on their ratings. Monica is an outstanding leader in the service department. She make sure everything is taken care of and on time. She is very responsive to any quest Monica is an outstanding leader in the service department. She make sure everything is taken care of and on time. She is very responsive to any questions or concerns. More
by Glcamg
Employees Worked With
Monica Vickers
April 07, 2023
They picked up my car valet service, which I was super excited they offered. Then called me at 3 pm to tell me it would be delivered back after 5 pm. It was never returned to me. At 6 pm I called and got excited they offered. Then called me at 3 pm to tell me it would be delivered back after 5 pm. It was never returned to me. At 6 pm I called and got VM. I had the valet drivers cell number so I called him and he said my options were to wait until the next morning or have him deliver it but I had to drive him back to the dealership. He was extremely professional and I’m grateful that he returned my car to me. But I’m shocked I never heard a word from the service coordinator, manager or dealership, no apology or anything! I will not be taking my car back to this dealership. More
by kmpippy
Employees Worked With
Delano Bowens, Monica Vickers
