Mercedes-Benz of Hilton Head

Working with Michael Burns service advisor is a pleasure! Michael explains in a clear and concise manner all steps of service- from diagnosis to options- to coverage. Michael is very responsive to inquiries Michael explains in a clear and concise manner all steps of service- from diagnosis to options- to coverage. Michael is very responsive to inquiries and very patient! More

Great experience at this dealership. Robert was amazing! Communication was wonderful and wemt above and beyond to make coordination as ease as possible. Robert was amazing! Communication was wonderful and wemt above and beyond to make coordination as ease as possible. More

Even though there was a problem with the car, check engine light intermittently showing up, the experience was definitely positive, staff friendly, courteous and professional. Erica made an appointment engine light intermittently showing up, the experience was definitely positive, staff friendly, courteous and professional. Erica made an appointment to identify the source of the problem, the loaner car was waiting, I was in and out of the dealership within 10 minutes. The car, vacuumed and washed, and detailed report of work done, was brought back to my house by a very courteous, smiling driver. Thanks to all involved, I appreciate your great service! More

Abigail, was very communicative with me and also had to interface with Carlos at Gerber Collision who was also 1st class to coordinate GLE 350 delivery and share parts details. The whole transaction was pr interface with Carlos at Gerber Collision who was also 1st class to coordinate GLE 350 delivery and share parts details. The whole transaction was professional and felt they understood that timeliness was critical in addition to quality work. More

Agent robert Howard did a great job from start to finish. Kept me posted the whole time.,Joanne Staffa Kept me posted the whole time.,Joanne Staffa More

Abigail in service is the best at her job and always meets all my wants and needs as a Mercedes Owner!! She’s the best always!! meets all my wants and needs as a Mercedes Owner!! She’s the best always!! More

The staff was courteous and very professional . A special thank you to Robert, the service manager and Monica. I was duly impressed by the entire staff who were heads and shoulders above all other A special thank you to Robert, the service manager and Monica. I was duly impressed by the entire staff who were heads and shoulders above all other dealerships. More

Delano has always been great along with the other staff in taking care of my car and addressing our service needs. in taking care of my car and addressing our service needs. More

Prompt welcome followed by clear explanations and friendly send off. Nice area for waiting for service. friendly send off. Nice area for waiting for service. More

The service advisor, Delano greeted me and was quick in getting everything handled. He explained everything about my car’s service for today. getting everything handled. He explained everything about my car’s service for today. More