I expected so much more from a “Mercedes Dealership.” My experience from beginning to end was painfully tedious and unenjoyable. I spent OVER 6 hours in the dealership and left with an approved deal and no car! In hines sight I got the feeling that my approval required “too much work” and someone decided just,”throw this woman a car C200 and she should just be glad she got that.” My nightmare began with my salesman Greg. Greg was very polite. However, he was not knowledgeable about credit and was an incompetent liason between myself and the finace manager Kelly. He couldn’t answer basic questions such as what credit bureau do you pull credit from? After you run my credit is it possible to only send my credit to 1 or 2 banks to avoid multiple hard inquiries, as i plan to buy a new home at the end of the month as well. When he ran my credit i asked him what was my credit score and he responded “They don't tell me that. I can’t give you that information.” Now, Kelly was very knowledgeable about credit and finacing and accommodated my requests and answered all of my questions. She personally came out of her office on at least 3 occasions to discuss what i needed to get approved because i had alot of moving parts but she assured me a deal could happen because my credit was not an issue. Before leaving the dealership, she made a last attempt once I EXPLAINED to her what i wanted and was the only one to offer an apology for the time i spent in the dealership and complimented my patience. The GM Tim never once came to the table to offer support or assist I didn’t even know he was present in the building. Which further makes me believe that someone instructed my salesman to JUST SELL HER A SEDAN we dont have an SUV GLA 250 on our lot to sell her to make a deal. This deal takes too much work (first time buyer, negative equity in a car that’s in her fathers name, and she’s to picky about the car and effects on her score) so just throw her a bone. This is what happened: I came in to purchase a GLA 250 SUV. That car after hours of searching didn’t book out to make the deal. Greg said,”we have a deal i just have to find a car” He asked me do you like the C200 its a great car. I said i dont like the C200 its ugly and i dont want a sedan. Do you have an SUV or not? He said i have a car that will work for you cross your fingers. I said what am i crossing my fingers for? He stated dont worry you will like it. A silver C200 pulls up next to the GLA250 I test drove and i continued to wait and wait and wait! He then says this c200 works for the deal. You can have this car right now today! My father gets angry and says Greg you are not listening to anything my daughter has said to you the entire time we have been here. Now, after all this time you are just going to sell her the car you want her to have?! She did not ask for a sedan and she told you she didn’t want or like a sedan. You can’t just push this C200 on her. We went around and around for almost 30 minutes trying to get Greg to admit he did NOT have an SUV on the lot to sell me. My father literally had to say stop talking to her about a Sedan. You are wasting her time. The Sedan is off the table! Give her her keys so we can go. Kelly returned and I explained to her what the issue was because Greg had NOT RELAYED the message properly that i didnt want a sedan it was only then that KELLY took a look and said we do not have an SUV for you. Something Greg could have determined after running my credit and detemining my trade in he either had a truck that would book out or not! Turns out he didn’t. I have not had an auto loan in over 10 years. Instead of me getting the experience of “buying a car” I got the experience of being “sold” one. My “first time” was a disaster! The NEXT morning the GM Tim called I was already on my way to a family memeber who is a highly experienced car salesman at Napelton Hyundai. He referred me to Mercedes for the deal but after i told him how I was treated and what happened to my father and I he was so appalled he called the GM Tim back and spoke on my behalf. Tim had “explanations” for what happened and pitiful “excuses”, but I perceived his attitude to be rather flippant. Like i was “ just a deal” that got away and oh well there will be others (easier) to come I mean we are Mercedes. He didn’t offer assistance while i was there. I literally spent a working day in his dealership. So, why call me the next day to check on my experience the time to check on me would have been the day before. I live in Aurora and drove past a few Mercedes dealerships to his establishment! I’m just incredibly disappointed. I may not have been the typical “Mercedes customer” score of 750, established auto loan history, but I deserved better customer service than I received.