Mercedes-Benz of Hoffman Estates

New GLE VERY EASY PURCHASE AND VERY NICE PEOPLE. THEY DELIVERED THE CAR TO MY HOME IN AURORA IL. IT WAS A PLEASURE WORKING WITH BERTIN AND FRANK. VERY EASY PURCHASE AND VERY NICE PEOPLE. THEY DELIVERED THE CAR TO MY HOME IN AURORA IL. IT WAS A PLEASURE WORKING WITH BERTIN AND FRANK. More

Pleasant Experience I had a pleasant experience at Mercedes-Benz Of Hoffman Estates. Bertin Covarruvias made my purchase easy & memorable. I will definitely do business I had a pleasant experience at Mercedes-Benz Of Hoffman Estates. Bertin Covarruvias made my purchase easy & memorable. I will definitely do business at Mercedes-Benz Of Hoffma Estates in the future! I would also like to thank Jose Gomez, for going the "Extra Yard", for me....Thank You!!!! More

New GLE 18’ Very friendly dealership. They take the time to help answer all your questions. We were able to get car we wanted at a fair price Very friendly dealership. They take the time to help answer all your questions. We were able to get car we wanted at a fair price More

Excellent Customer Service After several conversations with Bertin by phone, I traveled to Chicago from Indianapolis to by my E350. Everyone seemed to value my time and my busin After several conversations with Bertin by phone, I traveled to Chicago from Indianapolis to by my E350. Everyone seemed to value my time and my business. There was not one thing (from negotiating the cost of the car to driving off the lot) with which I could find fault. It made the 3hr trip well worth it. More

Excellent Customer Service Bertin Covarruvias was very helpful in the purchase of my mother’s new vehicle. She had, previously, been a longtime Lexus of Arlington customer. Ber Bertin Covarruvias was very helpful in the purchase of my mother’s new vehicle. She had, previously, been a longtime Lexus of Arlington customer. Bertin was very instrumental in her becoming a Mercedes of Hoffmann customer. His work was not over after he secured the purchase. To this day, he checks in to make sure everything is good. Great customer service is very important and a deal breaker. He nailed it!!! I, sincerely, hope that management is aware of how much of an asset he is to their company. More

Six years, still happy After moving to Chicago we found MBHE when our CLK needed service. I couldn't have been happier with the service I received. So much so that we went After moving to Chicago we found MBHE when our CLK needed service. I couldn't have been happier with the service I received. So much so that we went back for our last 2 purchases and all our service. I have yet to be disappointed. Most recently we purchased our E class. The car has been great. Clayton made the purchase experience easy and stress free. When it was time to go into the finance office to sign the papers Jose made that process easy as well. The entire experience was neither high pressure nor pretentious. I would definitely recommend MBHE. More

GLK 350 transfer case issue My 2013 GLK 350 was purchased, and continues to be, serviced at MB of Hoffman. Brought the car in for scheduled service and asked Jason to also check My 2013 GLK 350 was purchased, and continues to be, serviced at MB of Hoffman. Brought the car in for scheduled service and asked Jason to also check out a low speed rumble when turning. Unfortunately I was disappointed to learn that the transfer case was failing, not an inexpensive repair. Although the car was out of warranty, Jason contacted MB who agreed that the part should not have failed with such low mileage, 43,000 miles, and covered the parts for the repair. Thanks Jason, you and the team at MB of Hoffman provided true customer service and I will not forget it when we purchase our next vehicle. More

Great to work with! Derian helped me every step of the way on my purchase. He took the time to listen to what I was looking for and what was important to me. He explain Derian helped me every step of the way on my purchase. He took the time to listen to what I was looking for and what was important to me. He explained everything I needed to know about the vehicle and I left confident with my purchase decision. Excellent experience all around! More

A smooth car buying experience indeed I had a good experience with MB Hoffman Estates. Overall, the show room is nice, lots of vehicles to look at and everyone is rather friendly. Raul Val I had a good experience with MB Hoffman Estates. Overall, the show room is nice, lots of vehicles to look at and everyone is rather friendly. Raul Valle was my vehicle consultant and from the beginning he was very attentive and was never too pushy as some car salesman can be. I had exchanges with Raul for quite some time and he was extremely responsive to all my emails/texts/calls. We made a deal and even after I got my car, he's still responding and answering any questions I may have. I also negotiated the price with Frank Paganis and he was fair in his pricing and understanding so no complaints about him. I did had to wait quite some time for my vehicle to come in (about 2 months) as it was a custom build which is understandable but the only slight complaint, if you can even call it that, was that I never got an exact date on when the vehicle would arrive and it seemed as if it was pretty much guess work. I just felt that the dealership should be able to track a vehicle for a customer a little better but no big deal, maybe it's beyond their control. Regardless, not enough to take away from the rating. I would recommend MB Hoffman Estates to anyone looking to purchases a new vehicle and definitely recommend Raul Valle. More

Clayton is a gentleman and a great salesman! Very helpful through the whole process of getting our new GLE, give this man a raise! And again thank you for not only helping us get our vehicle but Very helpful through the whole process of getting our new GLE, give this man a raise! And again thank you for not only helping us get our vehicle but your service for this country! More