Mercedes-Benz of Hoffman Estates

I was looking for a new Bluetec 2011 version and had waited for more than 1 year for the Bluetec. The car came in and then Kevin Schroeder under the leadership of John and Mick stepped in to create an e waited for more than 1 year for the Bluetec. The car came in and then Kevin Schroeder under the leadership of John and Mick stepped in to create an experience of 'pure customer delight' for me. Kevin was there to assist me through the entire process, making it very simple without me asking for anything. Kevin went the 'extra mile' every time (phone call, email, and visit) and far beyond my service and quality expectations, a simple reason for me to rate "Kevin Schroeder of Mercedes Benz Hoffmann" as a benchmark of 'outstanding and exceptional customer delight'. Congratulations to both John and Mick as well for training and empowering Kevin Schroeder to provide awesome service and delight customers. More

The smoothest sales process for a used car I have ever experienced. A complete explanation of the features and functionality of the 2008 E350 I ended up buying. Pat went out of his way to show me the ca experienced. A complete explanation of the features and functionality of the 2008 E350 I ended up buying. Pat went out of his way to show me the cars in which I had an interest. Sales follow up by e-mail and telephone was impressive. More

My husband and I went to several dealerships to look at My husband and I went to several dealerships to look at cars before we purchased our E class. We inevitably found most of them to be focused on pus My husband and I went to several dealerships to look at cars before we purchased our E class. We inevitably found most of them to be focused on pushing their own agenda- as one expects- but we were pleasantly surprised when we came to Mercedes Hoffman Estates. Mark Malatsik was down to earth, friendly, and very respectful towards us, therby putting us both at ease. He never tried to force any opinion or sale on us and understood that two intelligent and educated people are able to think for themselves. Mark was very attentive to our questions and extremely knowledgeable about Mercedes. He made the buying experience a real pleasure because we never felt pressured and always felt that he was treating us fairly and with honesty. After we purchased the car, Mark took the time to give us a thorough tutorial so we would be well versed in the car's equipment. Melody (who manages extra services) also took the time in a low pressure manner to offer a wide variety of services and additional options like tinted windows. She was easy to work with and delightful as well. Everyone we came into contact with at Mercedes in Hoffman Estates- from the reception desk to the general manager- were courteous, friendly, and wonderfully understated. My husband and I HIGHLY recommend this dealership and most especially Mark. More

Mark is a great person to work with, he understands your needs before making recommendations and try his level best to work out a deal. He also spent a lot of time to give overview and reasoning. He is resp needs before making recommendations and try his level best to work out a deal. He also spent a lot of time to give overview and reasoning. He is responsive. Also the experience after decision to buy was great. What you would expect from Mercedes Benz. More

I come from a family of Mercedes owners. This is my fifth Mercedes overall. I have experienced both the excellent and less than palatable dealerships over the many years of ownership. Mercedes of Hof fifth Mercedes overall. I have experienced both the excellent and less than palatable dealerships over the many years of ownership. Mercedes of Hoffman Estates far outshines all my previous experiences! The quality of the people selling the cars from the GM on down is superb! I would absolutely recommend this dealership to all of my friends and family, and I have indeed already done so. Thank you for this opportunity to share my experiences and I look forward to a lifelong relationship with this dealership! More

I have been buying cars from Mercedes Benz of Hoffman Estates since the day they opened. They are the newest dealership in Chicago, and they are also the best. They are the opposite of the stereo typical Estates since the day they opened. They are the newest dealership in Chicago, and they are also the best. They are the opposite of the stereo typical dealer. I highly recommend this dealership. They are great people to do business with. More

Mercedes Benz of Hoffman Estates, by far it always exceeds my expectations. They are very friendly and very professional when I bring my car for service. And they are always there to assist me with an exceeds my expectations. They are very friendly and very professional when I bring my car for service. And they are always there to assist me with any questions. I will be buying a new car from them again early next year and I will recommend anyone that is looking for a Mercedes Benz to Mercedes Benz of Hoffman Estates. Thank you, Louis More

Exceptional service was provided. My husband and I went in to look at leasing a new car. From the beginning our sales person listened to everything we wanted in the car and assisted us in finding exactly w in to look at leasing a new car. From the beginning our sales person listened to everything we wanted in the car and assisted us in finding exactly what we wanted. Every question about the car or similar cars in the class, he could answer. No one at the dealership pressured us to make an immediate decision. My husband and I continued to look around at other similar dealerships and returned back to this one as it stood out by far. The car offered the most features for the cost. Overall the cost was very competitive. My husband and I were very pleased with the experience from beginning to end and will continue to do business here. More

personalized service without pressure to buy, my wife even enjoyed being at the dealership and she typically hates car dealers. comfortable and convenient service departme even enjoyed being at the dealership and she typically hates car dealers. comfortable and convenient service department with people double checking and following up on every detail. More

I just picked up my 2011 E63 from MB of Hoffman Estates which I had special ordered after a 3 month wait. I worked with Mark Malartsik on the purchase. Overall, I had a great buying experience. Mark was which I had special ordered after a 3 month wait. I worked with Mark Malartsik on the purchase. Overall, I had a great buying experience. Mark was very easy to work with - I did not feel pressured at all. At the same time, he was very knowledgeable and was able to answer all of my questions about the car I was ordering and he understood the market dynamics well to help us arrive at a fair deal. He was also very good at keeping me updated throughout the long 3 month wait to get the car. My good experience extends to my dealings with the Sales Manager, John, and the Finance Manager, Peter, as neither I nor my wife ever felt pressured to buy anything we didn't want or need or ever felt uncomfortable through the whole process. When I am ready to buy again, I will definitely look to Mark . . . More