Mercedes-Benz of Hoffman Estates - Service Center

Untrustworthy I purchase two Brand New 2016 C Class from there 3 years ago. One of the cars came with 19 inch summer run flat tires that didn’t even last me 10k mil I purchase two Brand New 2016 C Class from there 3 years ago. One of the cars came with 19 inch summer run flat tires that didn’t even last me 10k miles. Continental Contisportcontact 5 SSR are the worst. What’s worst is the customer service and untrustworthy service this service dealership has. I went in to get 4 new tires for my car not even a year before I had gotten it, and I talk to the service advisor about this. I worked with Jason Ehret. He told me to get all-season tires. I asked him if I could return the car with tires since it was a lease car and he said yes. I believe him because that is what one does when working with a service department you have to trust them hoping they are being honest with you. Well he lied to me because now 3 years later after the pre-delivery inspection was done. Mercedes Benz is charging me for 4 brand new run flat tires. I’m not happy that because I was lied to I have to now pay almost $1500. If I would have known the truth from the beginning I would have gotten run flats. I called their Service Manager Bob Sullivan, and he took weeks to get back to me just to tell me they will not do anything for me unless I get a car from them again. Like what kind of customer service is that? I got 2 cars from you guys and you want more of my money when all I’m asking for is help with replacing my tires. Please people do not go to this dealership for anything at all. I felt disrespected by the company overall because that is who he represents. I do not recommend this place at all. I recommend you to go elsewhere unless you want to be lied to and mistreated. There’s plenty of other luxury brands or Mercedes Benz dealerships out there. More

The Best or Nothing I am an employee but I’m also a client that has purchased over 10 cars in a 14 year span from MW as well. With that being said 7 of which have all bee I am an employee but I’m also a client that has purchased over 10 cars in a 14 year span from MW as well. With that being said 7 of which have all been Mercedes-Benz and all services at MB/HE. I feel obligated as a paying customer to praise both the Service Manager Robert “Bob” Sullivan and my Service Advisor Jason Palmer. As a brand that promotes; “The Best or Nothing” then I choose Bob & Jason on each & every service visit! They treat me with the upmost respect & professionalism which in my view point always needs to be acknowledged & recognize! Job well done guys; appreciate the A+ service, always! Thanks for everything!!! More

2008,2014 gl 450, 2014 sprinter They have good prices and complete sales department is really good. I purchase 3 vehicles from there 2 directly from Kevin Schroeder and he help me wi They have good prices and complete sales department is really good. I purchase 3 vehicles from there 2 directly from Kevin Schroeder and he help me with 3rd one. Very Happy. Service department ok , scheduling ok but when you got your car back , you have to check for damages, little scratches, I have few times problems and adviser in my case Jason Palmer ( I cannot get rid of him I don’t know why) , don’t care at all . He don’t even call you back ( last time ) I still use their service but I won’t recommend to my friends. If you have go there don’t work with Jason More

GLK 350 transfer case issue My 2013 GLK 350 was purchased, and continues to be, serviced at MB of Hoffman. Brought the car in for scheduled service and asked Jason to also check My 2013 GLK 350 was purchased, and continues to be, serviced at MB of Hoffman. Brought the car in for scheduled service and asked Jason to also check out a low speed rumble when turning. Unfortunately I was disappointed to learn that the transfer case was failing, not an inexpensive repair. Although the car was out of warranty, Jason contacted MB who agreed that the part should not have failed with such low mileage, 43,000 miles, and covered the parts for the repair. Thanks Jason, you and the team at MB of Hoffman provided true customer service and I will not forget it when we purchase our next vehicle. More

Excellent Customer Service This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the ne This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the needs of a customer end to end. Both times,hHe understood my needs very well and also the constraints. He does the best under the circumstances and given my experience, I would think he has quite a few repeat customers. He is firm and friendly and accommodates a few special requests that are reasonable. Highly recommend this dealership More

Terrible Service Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being helpful when asked for clarification, he got aggressive and suggested that I could take my business elsewhere if not satisfied. More

Excellent Car Buying Experience It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me with ? I told him I was looking to buy "C" Class Car, he immediately took to his cubical where he was extremely professional, polite Gentleman who was willing to listen to my requirement. Ton of patience and knowledge of the Mercedes-Benz flew from his mouth he convinced me in getting a car. He was most accommodating and made my car buying a experience, with NO Pressure ... He is truly a asset to Mercedes Benz of Hoffman Estate. His follow up and sense of humor was well liked and appreciated for the time spent in the dealership. I highly recommend David Snyder 10/10 More