Mercedes-Benz of Hoffman Estates - Service Center

I purchased ML350 last year and as a condition of the purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring i purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring it back later. I took it back after month or so on Dec 2011. Then again they did not fix it. I reported back again saying it was not fixed. They claimed that they replaced with a different bumper. But the problem remain. When I reported they asked me to bring it again. Since I am 30 miles away did not get time to drive many times, the sales person who sold us said bring it in next time when I need servicing. This year I took ti for oil change and reported the problem again. They said they will look at it but did not do anything. I reported again and they said they will take the car again and address it. But after taking the car now they say the bumper needs to be fixed that will cost me $875/- The whole experience is pretty bad and I had to drive my car 4 times for this issue that is like 4 * 60 = 240 miles just to the dealership. With my use of this car, it will be like 3 months worth of driving. At the end they are now refusing to fix it. Bottom line is: be careful with this dealership and get everything in writing and get it checked before you take the vehicle or avoid this dealership if you can. More

Mercedes Benz of Hoffman Estates, by far it always exceeds my expectations. They are very friendly and very professional when I bring my car for service. And they are always there to assist me with an exceeds my expectations. They are very friendly and very professional when I bring my car for service. And they are always there to assist me with any questions. I will be buying a new car from them again early next year and I will recommend anyone that is looking for a Mercedes Benz to Mercedes Benz of Hoffman Estates. Thank you, Louis More

Great service!!! I've been a loyal Mercedes customer for many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great servi many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great service to their clients. My service advisor, Dean, is very professional and very friendly. More

I own a 1999 CLK 320 with 35k miles on it. The car would not start (crank but not start) also the blower motor would not stop, even with the car off, I had to pull the fuse. I had it towed to this dealer ma not start (crank but not start) also the blower motor would not stop, even with the car off, I had to pull the fuse. I had it towed to this dealer mainly because it was close and I bought two cars from the parent location in Barrington. I called ahead and told them the car was on the way around 7 am. They called when the car arrived and it only took them 2 seconds (not literally) to figure out the problem. Mass air flow sensor and a resistor in the air-conditioner circuit, for a grand total of around $1400. I asked how much of that was labor he said $800 was parts. I feel like I got taken for about maybe $300. But in retrospect the service kind of made up for it. If the total had been $1100 dollars or less I would have definitely planned on taking my car there on a regular basis for routine maintenance. So if money is no object and you want fast reliable service this is the place for you. Don’t do like I did and research the parts prices because you will definitely feel violated. I'm not sure about the resistor but anyone could replace a Mass Air Flow Sensor in about 5 minutes with one tool and the after market ones cost only $178. So the labor cost do kind of make me wonder. More

I have a history of disappointments with car dealers. So I decided to do a search on the internet for information about good dealers. I have a Mercedes SLK 320 and the check engine light came on. I did not I decided to do a search on the internet for information about good dealers. I have a Mercedes SLK 320 and the check engine light came on. I did not want to go go Autohaus on Edens because my last time there was not good. This site Dealerrater.com had only one dealer with high scores MB of Hoffman Estates. Every MB dealer is terribly expensive so the least I should hope for is good service for the big bucks. I called them up and told them the Check Engine light was on. They said bring it in. I did not have to wait. I got there checked it in. They check it out and in about 20 minutes they told me what was wrong. I autorized the repair which took about an hour. Car was runing fine after the fix. It just seems they are very professional and seem to know what they are doing. I wish I could say the same for other MB dealers. Based on this one repair I will be going to this dealership in the future even though it is much further away from my home than 3 other MB Dealerships. More