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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.7
764 Reviews
Call Dealership (808) 592-5600
View Awards

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 764 reviews

February 19, 2021

Very convenient and efficient. Personnel were organized and knowledgeable. Thank you to Craig Hronaka for a pleasant experience. Hope to continue relationship with Mercedes Benz in future. More

by Arlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
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Feb 22, 2021 -

Mercedes-Benz of Honolulu responded

Hello Arlene, We absolutely value your thoughtful feedback and thank you for the 5 star rating! We are happy to hear that your recent service with Craig is worthy of such high recommendations! We look forward to providing you the same great service experience again at your next scheduled visit! Sincere Regards, Your Friends and Family at Mercedes-Benz of Honolulu

February 18, 2021

Brought in my car for an alignment and warren walked me walked me through everything and made sure every thing was good to go. Thank you! More

by Sabrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren
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Feb 18, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Sabrina, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Mahalo, Your Friends and Family at Mercedes-Benz of Honolulu

February 16, 2021

My first visit to the dealership. Exceptional staff and service. No complaints at all. was in and out in a very reasonable time. Looking forward to my next visit. More

by mckoysan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Report | Print
Feb 17, 2021 -

Mercedes-Benz of Honolulu responded

Hello, That team at Mercedes-Benz of Honolulu is thrilled to have the opportunity to welcome you to our Fletcher Jones family and so pleased to know that your first visit with our service team was a truly exceptional experience! Thank you for the opportunity to serve you and rewarding our teams efforts with your 5 star recommendations! Please feel welcome to contact us anytime! Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

February 12, 2021

Thank you again for arranging for someone (Kawai?) returning the Maybach and going above and beyond our expectations. Everyone was pleasant, helpful and timely during the process. Mahalo nui loa! More

by patrick.erickson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Duclayan
Report | Print
Feb 15, 2021 -

Mercedes-Benz of Honolulu responded

Hi Patrick, All of us at Mercedes-Benz of Honolulu is truly flattered to have earned your business and feel privileged to have your excellent recommendations! Thank you for the opportunity to serve you! We look forward to having your as a loyal part of our Fletcher Jones family for many years to come! Warm regards, Your Friends and Family at Mercedes-Benz of Honolulu

February 05, 2021

Paulette was amazing. She got our van in immediately. They diagnosed the issue discussed the maintenance due and even gave me a loaner car. I can't say enough nice thigs about the Kona location. The o More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette Gantala
Report | Print
Feb 05, 2021 -

Mercedes-Benz of Honolulu responded

Hello Beth, Your amazing 5 star review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your genuine recommendations and mentioning Paulette and Her exceptional level of service! We are so grateful to have earned your business & look forward to your next scheduled service with Paulette! Kind Regards, Your Friends and Family at Mercedes-Benz Kona Service Center

February 04, 2021

Everyone at Mercedes Honolulu is very friendly, efficient in their jobs and very knowledgeable. They always make you feel comfortable and make you feel like they are not being bothered by customers. More

by Kdm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Perez & person (don't remember her name) in the car loaner dept.
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Feb 04, 2021 -

Mercedes-Benz of Honolulu responded

Hello Kdm, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about our team truly reflect our mission; delivering world-class service experiences, each and every time. He's one of our best, and we're never letting him leave! Thanks again, and we look forward to serving you again in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

January 29, 2021

Great overall experience. The car wouldn’t start so I called the dealership and they were able to provide me with the roadside assistance right away. It turned out the battery was dead. The car was jump More

by MJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
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Feb 01, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Thank your for taking the time to share your 5 star rating and recognizing the excellent efforts of Jessica Chun! We are sorry to hear of your battery concern, and pleased to know the roadside team assisted you right away and got you safely to the dealership! All of us at Mercedes-Benz of Honolulu are grateful for the opportunity to serve you and look forward working with you in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

January 23, 2021

I am able to make the appointment by phone in 10 Min.The ADVISOR is Very friendly. the speed of the repair is excellent. The shuttle service is good on both to home and back to shop ride. More

by steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SEAN DUCLAYAN
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Jan 26, 2021 -

Mercedes-Benz of Honolulu responded

Hi Steven, Your future recommendations for Sean mean the world to us! Thank you for sharing your 5 star review! We couldn't be more pleased to know of your friendly, timely and excellent service. And thank you for your feedback regarding our shuttle! We are pleased it was a great experience to and from your home! We look forward to welcoming you back for your next scheduled service! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

January 23, 2021

Customer service is beyond exceptional. Paulette’s communication skills are off the charts. We were treated with peaceful Aloha. Thanks for the great service, all y’all’s. More

by Bill Godwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette
Report | Print
Jan 26, 2021 -

Mercedes-Benz of Honolulu responded

Hi Bill, Guest satisfaction is important to us and we could not be more pleased to have you complement Paulette and her level of service by rewarding us with your 5 star rating and recommendations! It is awesome to know her skill set is off the charts and met with genuine Aloha spirit! Our team is truly grateful for your patronage and the opportunity to serve you! Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

January 12, 2021

Craig Hironaka my service advisor is absolutely the best. He is organized enthusiastic and always so helpful. He has th greatest attitude and always says not to worry because he will handle everything!!! Lo More

by kaidyas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hirnaka
Report | Print
Jan 12, 2021 -

Mercedes-Benz of Honolulu responded

Aloha, Thank you so much for your awesome review and 5 star rating! Our team was very pleased to read that Craig Hironaka went above & beyond with his genuine enthusiasm, helpfulness and great attitude in providing you the confidence that all your needs would be addressed to your satisfaction! We are truly grateful for your business and look forward to working with you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Honolulu

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