Mercedes-Benz of Honolulu

I needed a loaner and I received one. Kanoe was able to assist me with this. Devon is always gracious and keeps me updated as to the progress of the repair.

I was on the evaluating taking my ML 350 to a local mechanic to replace the worn brakes and replace the tires. I assumed that it would cost much more at the dealership. Much to my surprise the cost was comparable and the service was amazing. Craig and his team did an excellent job. Kudos

Craig calls me immediately and explains everything. He follows up with problem, treatment and courteous. He is very knowledgeable and professional. I especially like his happy personality. He is 5 Star😊

My Service Attendant, Jessica Chun, is simply the best. She is a hard worker that always meets me with a smile, get things done and keeps me informed throughout the process. My vehicle repair was handled effortlessly and I asked for car detailing as well; flawless. They are the best. "The best or nothing"at all. Sincerely, QN

Thank you very much to Greg Hironaka for his patience and friendliness. I sincerely appreciate all he does for me and Danny. He is always very helpful. Mary Young

Friendly staff, quick, service. Clean facility, Service coordinator very friendly and helpful. Took loaner, it was ready & waiting when I arrived. Had prepaid service so no charge.

Service is excellent at Mercedes-Benz from the moment of arranging the appointment to when the car is picked up...quick, through, friendly service; comfortable lounge and clean facilities.

I’ve never been as impressed with a service department as I have with Mercedes Benz of Honolulu. From the service department scheduler, to the greeter at the garage, to customer lounge representatives, to my personal service advisor — it’s a well oiled machine. Everyone knows their role and they treat me as if I am the only customer that mattered in that moment. I’m truly grateful!

Craig is THE BEST Service Manager. We have been with him for the past 16 years and he is an exceptional employee. He is efficient, always on time, asks questions on the car to make sure all our needs are taken care of. He goes above and beyond our expectations of a service manager. He’s the reason why we keep purchasing a Mercedez.

Josh helped me as much as he can and notified me about a recall I didn’t now about. Took me in even with no appointment.