Mercedes-Benz of Honolulu

I'm 100% satisfied with service provided by Mercedes Benz of Honolulu at every visit. Friendliness, work, communication and complimentary car wash is all perfect.

Even though I changed the time I needed my car back 1 1/2 hours earlier than what I originally requested, Jeff was able to get my car back to me pretty close to that time. And I liked that shuttle driver was able to pick me up right away to take me back to pick up my car.

Payed for the service pack B. Engine oil was overfilled and steering fluid was not topped off. Looks like they have trainees working there. Not coming back.

Showed up at my appointment right on time and after a brief wait in the lounge, Warren saw me and I was out the door in a few minutes. Great job!

I have leased 5-6 Mercedes from this dealership and have had superb sales and service experiences. They have my highest recommendation in sales and service.

Long story short, we complained about a problem, but the solution was found just after the warranty expired. They gave us a 2018 C300 as a loaner for the 2-3 week repair. Our service consultant advocated on our behalf and Mercedes covered the repairs! Simply amazed and truly grateful, especially considering our recent repair debaucal with a competitor. That’s how to keep customers coming back! Mahalo!

Great customer service experience from my point of arrival. Very courteous concierge, loaner staff and Warren certainly knows his stuff. Very short wait for everything and entire process and options explained with simplicity and clarity. Car was ready on time as promised.

They were very thorough and neat. They took care of my vehicle and made sure the car was returned in better condition then when I brought it in.

The service is truly different from other dealerships. For several years I have been servicing my car here, I was never feel neglected by the service people.

Mark is a gem and always makes our experience so wonderful. He is truly an asset!!! I will always work with and recommend him to everyone I talk to.