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Mercedes-Benz of Honolulu
Honolulu, HI
771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 771 reviews
February 13, 2021
Thank you again for arranging for someone (Kawai?) returning the Maybach and going above and beyond our expectations. Everyone was pleasant, helpful and timely during the process. Mahalo nui loa! returning the Maybach and going above and beyond our expectations. Everyone was pleasant, helpful and timely during the process. Mahalo nui loa! More
by patrick.erickson
Employees Worked With
Sean Duclayan
February 05, 2021
Paulette was amazing. She got our van in immediately. They diagnosed the issue discussed the maintenance due and even gave me a loaner car. I can't say enough nice thigs about the Kona location. The o They diagnosed the issue discussed the maintenance due and even gave me a loaner car. I can't say enough nice thigs about the Kona location. The only thing that makes the maintenance hard to swallow is the price on the basic maintenance. More
by Beth
Employees Worked With
Paulette Gantala
February 04, 2021
Everyone at Mercedes Honolulu is very friendly, efficient in their jobs and very knowledgeable. They always make you feel comfortable and make you feel like they are not being bothered by customers. in their jobs and very knowledgeable. They always make you feel comfortable and make you feel like they are not being bothered by customers. More
by Kdm
Employees Worked With
Gabrielle Perez & person (don't remember her name) in the car loaner dept.
January 30, 2021
Great overall experience. The car wouldn’t start so I called the dealership and they were able to provide me with the roadside assistance right away. It turned out the battery was dead. The car was jump called the dealership and they were able to provide me with the roadside assistance right away. It turned out the battery was dead. The car was jump started, drove directly to the dealership and I was able to drive off with a loaner. Thanks to Jessica Chun our service advisor for providing us excellent service. More
by MJM
Employees Worked With
Jessica Chun
January 23, 2021
Customer service is beyond exceptional. Paulette’s communication skills are off the charts. We were treated with peaceful Aloha. Thanks for the great service, all y’all’s. communication skills are off the charts. We were treated with peaceful Aloha. Thanks for the great service, all y’all’s. More
by Bill Godwin
Employees Worked With
Paulette
January 23, 2021
I am able to make the appointment by phone in 10 Min.The ADVISOR is Very friendly. the speed of the repair is excellent. The shuttle service is good on both to home and back to shop ride. ADVISOR is Very friendly. the speed of the repair is excellent. The shuttle service is good on both to home and back to shop ride. More
by steven
Employees Worked With
SEAN DUCLAYAN
January 12, 2021
Craig Hironaka my service advisor is absolutely the best. He is organized enthusiastic and always so helpful. He has th greatest attitude and always says not to worry because he will handle everything!!! Lo He is organized enthusiastic and always so helpful. He has th greatest attitude and always says not to worry because he will handle everything!!! Love him dearly. More
by kaidyas
Employees Worked With
Craig Hirnaka
January 07, 2021
My service advisor is always nice and friendly. Always meets my expectations. Did a great job on my car wash. Loaner that was provided was great. Thank you meets my expectations. Did a great job on my car wash. Loaner that was provided was great. Thank you More
by Carlos
Employees Worked With
Gabby
December 31, 2020
I’m always satisfied with the service I get from this dealership Jeff decorate always knows what he’s doing, very proficient Always get me out of the waiting period as soon as he can I’m pretty sur dealership Jeff decorate always knows what he’s doing, very proficient Always get me out of the waiting period as soon as he can I’m pretty sure he has the same everyday goals for all his customers More
by cherami2003@yahoo.com
Employees Worked With
Jeff decorate
December 30, 2020
Went in on a factory recall for the passenger side air bag replacement. Received a check list on services that the mechanic recommends that I get done after a check of the vehicle. A car wash and vacuum bag replacement. Received a check list on services that the mechanic recommends that I get done after a check of the vehicle. A car wash and vacuum was given at no cost. More
by gching49
Employees Worked With
Devin in Customer Consultant
