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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.8
714 Reviews
Call Dealership (808) 592-5600
View Awards

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 714 reviews

March 11, 2023

Professional and courteous reception and conversation regarding the car purchase. Knowledgeable staff that explain clearly the features of the car. Answers were very helpful to our questions. More

by Randall Furushima
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chang
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Mar 15, 2023 -

Mercedes-Benz of Honolulu responded

Hi Randall, Thank you for choosing Mercedes-Benz of Honolulu! It is our top priority to give guests an outstanding experience. With that, it is a delight to hear Sam ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. Congratulations! Aloha, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
February 21, 2023

Excellent service and very friendly staff. Gabby was very efficient and quick to do the safety check in a professional manner. I would highly recommend this dealership More

by alohakari39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill and Gabby
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Feb 23, 2023 -

Mercedes-Benz of Honolulu responded

Hi alohakari39, Congratulations on your new vehicle! The safety and satisfaction of our guests is important to us. We are so appreciative of your feedback about your experience with Bill and Gabby. We are delighted to hear that our team was able to deliver such exceptional service and help you find the perfect car. We look forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! Aloha, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
December 29, 2022

Due I have lot of cars I have been most of the dealerships on this island. I would like to say that local Mercedes-Benz management and also stuff have built a very strong service culture and I ho More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and service advisor
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Jan 02, 2023 -

Mercedes-Benz of Honolulu responded

Hi Andre, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. All the best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
October 02, 2022

Chris Farmer from Mercedes-Benz of Honolulu dealership provides excellent support to understand a customer's needs and preferences in order to match my intent for a car. I expressed my intent to him in Au More

by PG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Farmer
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Oct 02, 2022 -

Mercedes-Benz of Honolulu responded

Hi PG, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it’s wonderful to hear that Chris delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your beautiful AMG Benz! Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
September 06, 2022

Worst experience ever! 2 hour promise turned into 5 hour wait and nothing got resolved. Worst part was they charged $200+ for wasting my time. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rep
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Helpful 2
August 31, 2022

Jeff De Corte is the ultimate professional. Great service. Jeff knows his stuff as well as anyone in the service department. More

by Barry.weinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff De Corte
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Honolulu responded

Hi Barry Weinman, Thank you for choosing Mercedes-Benz of Honolulu. Our team is delighted to hear about Jeff De Corte is very professional and provides you with great service. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We look forward to serving you again at your next scheduled service interval. All the best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
August 23, 2022

Always friendly and prompt service. Highly recommended. I will definitely purchase my next car from Mercedes if Honolulu. Thank you! More

by Hideko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
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Aug 23, 2022 -

Mercedes-Benz of Honolulu responded

Hi Hideko, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Honolulu take great pride in serving our guests well and we are grateful to have earned your business. We are truly flattered to have such heartfelt recommendations and we look forward to welcoming you again soon. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
August 22, 2022

The best experience i encountered in all the auto dealer i had business with in the past few years of my stay in Hawaii. Courteous, professional and accommodating employees especially Julieto Labuegen wh More

by apachercm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty (financed). Dwayne
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Aug 23, 2022 -

Mercedes-Benz of Honolulu responded

Hi Apachercm, Congratulations on your beautiful recent purchase! Thank you for choosing Mercedes-Benz of Honolulu! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Julieto Labuegen ensured you had a great time while searching for the perfect vehicle that best suits your needs. It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
July 23, 2022

We’re are very pleased with our salesperson Ms. Angie Martinez, she’s very proffetionalism and courageous person. Also she’s very nice and fast. Highly recommend to everyone. Thank you so much to a More

by Delia Visaya
Recommend Dealer
Yes
Employees Worked With
Aside from Angie Martinez, another nice lady is Tasha. Thank you so much
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Jul 26, 2022 -

Mercedes-Benz of Honolulu responded

Hello Delia, Our team was pleased to read that you found our dealership to be the friendliest and good at what we do! All of us at Mercedes-Benz of Honolulu take great pride in serving our guests well and we are grateful to have earned your business. Regards, Your Friends and Family at Mercedes-Benz of Honolulu

Jul 27, 2022 -

Delia Visaya responded

Highly recommend to the public. The staff is very nice specially to my sales person Angie Martinez and also to Tasha.

Helpful 1
July 01, 2022

We were very pleased with our salesperson, Kui. He impressed us with his knowledge, professionalism and courteousness. He made our first experience with Mercedes a great one! More

by Chungs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kui
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Jul 05, 2022 -

Mercedes-Benz of Honolulu responded

Aloha Chungs, The team at Mercedes-Benz of Honolulu strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Kui was helpful, knowledgeable, and assisted you the best pricing for your MB. We are grateful for your business and we look forward to serving you for many years to come! Regards, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
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