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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
771 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 771 reviews

July 11, 2020

Craig’s attention to my periodic maintenance schedule was both seamless and professional. As our long term rep, Craig always reviews our extended maintenance program and provides advice on how to best keep b More

by Mikialar
Recommend Dealer
Yes
Employees Worked With
Craig
Jul 13, 2020 -

Mercedes-Benz of Honolulu responded

Hello Mikialar, We greatly appreciate you taking the time to post your 5-stars rating regarding your recent experience with Craig in our service department. Our team of experts are extremely grateful to hear that we were able to assist with getting your vehicles in tip-top shape! Please allow us to continue providing you with nothing short of an amazing visit for all of your upcoming needs. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

July 03, 2020

Great service! Always happy with Jessica at Mercedes Benz of Honolulu. She keeps me informed....my car is well taken care of with the service dept. Overall excellent! More

by Mjpe24
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Jul 04, 2020 -

Mercedes-Benz of Honolulu responded

Hi, Thank you for this excellent review on your service experience with Jessica! We truly appreciate your business and look forward to serving you again. Best, Your Friends and Family at Mercedes-Benz of Honolulu

July 02, 2020

Great staff, friendly, pleasant, courtesy, knowledgeable, and caring. Helpful and respectful. Keeps you informed about all aspects of your vehicle being service. Find the information for you if she doesn’t k More

by dholskil
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 03, 2020 -

Mercedes-Benz of Honolulu responded

Hello, We greatly appreciate your kinds words regarding your recent visit with Jessica! We're glad we were able to get your car in tip-top shape and returned to you in a timely manner! Please allow us to keep providing you with nothing short of an amazing experience for your upcoming needs. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 29, 2020

The service coordinator really takes care of the customers. I’m always please with the work done on my car. I would recommend Mercedes Benz of Honolulu to a friend. More

by zglymph
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Jun 29, 2020 -

Mercedes-Benz of Honolulu responded

Hi, Thank you for taking some time to share this wonderful 5 star experience with all of us! We look forward to welcoming you back at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 27, 2020

appreciate all the professionalism very nice to offer me a loaner timely service I think I should call ahead next service to let them know that I am coming to pick my car up and to ha More

by weaver scoville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby
Jun 29, 2020 -

Mercedes-Benz of Honolulu responded

Hi Weaver, Thank you for taking some time to share this wonderful 5 star experience with all of us! We are happy to hear about your outstanding service experience with Gabby, Best, Your Friends and Family at Mercedes-Benz of Honolulu

Jun 29, 2020 -

Mercedes-Benz of Honolulu responded

Hi Weaver, Thank you for taking the time to share your feedback and 5-stars rating regarding your recent experience with us! We are truly flattered to have your thoughtful compliments and recommendations. We're grateful for your business and please allow us to keep providing you with nothing of an amazing visit for your upcoming needs. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 20, 2020

Craig Hironaka has been my service advisor since 2002. He is part of the reason I am a loyal MBenz driver. I trust Craig 100% and know I am in the hands of the BEST! More

by Lady CLS550 x 3
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Jun 22, 2020 -

Mercedes-Benz of Honolulu responded

Hi, Thank you for the 5 star rating and your wonderful feedback on your recent service experience with Craig! Our team looks forward to seeing you again. Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 14, 2020

The last few times I visited Gaby took care of me, so I was happy to see she is still with MB of Honolulu. Love her attitude and she makes me feel like I’ve known her for years!! More

by ccambra
Recommend Dealer
Yes
Employees Worked With
Gabriella (Gaby) Perez
Jun 15, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Our team was pleased to read of the wonderful confidence and service you receive working with Gaby! We take great pride in serving our guests well and we are grateful to have earned your business ! Gaby and our team look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 12, 2020

Corporate records were a bit premature in suggesting service but Devon and team accommodated me. Shuttle service superb as usual. And a clean car to boot More

by Panamdoc
Recommend Dealer
Yes
Employees Worked With
Devon
Jun 12, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for leaving Devon such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. Please know our team will only recommend the necessary repairs and services per the standard of the manufacturer. We want to ensure the safety and performance of your vehicle for many years to come. Please feel welcome to contact us anytime. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 12, 2020

Was surprisingly quick and easy.Valet staff were Was surprisingly quick and easy. Valet staff were professional and efficient. Craig was busy as usual but was able to get me in and out quickly. More

by monicohawaii
Recommend Dealer
Yes
Employees Worked With
Craig
Jun 12, 2020 -

Mercedes-Benz of Honolulu responded

Aloha, Our number one goal is to provide outstanding experiences for all of our guests! The team at Mercedes-Benz of Honolulu is so pleased to have earned your business & genuine feedback.Please let us know if we can be of any further assistance in the future. Feel free to contact me directly at Kim.camargo@fletcherjones.com Mahalo, Kimberlee Camargo Reputation and Brand Loyalty Manager

June 11, 2020

I get a service few times a year. I always satisfied the service. People are very nice and professional. No waiting time and great service. More

by Jenny
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 12, 2020 -

Mercedes-Benz of Honolulu responded

Hi Jenny, Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business, and look forward to serving you for many years to come! Please feel welcome to contact us anytime. Best, Your Friends and Family at Mercedes-Benz of Honolulu

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