Mercedes-Benz of Honolulu

Sales Associate is excellent and professional (Lito Labuguen) He exceeded our expectation, answer all our questions and find us the exact model that we want, color and features of the car. Labuguen) He exceeded our expectation, answer all our questions and find us the exact model that we want, color and features of the car. More

Sales Associate is excellent-Kui Keliikipi Way exceeds my expectations of good customer service Made my transaction smooth and stress free. my expectations of good customer service Made my transaction smooth and stress free. More

The Sales and Maintenance of the vehicle is great. The Vehicle is very Reliable. The Loaner Program is Excellent The Vehicle is very Reliable. The Loaner Program is Excellent More

Friendly, transparent, honest and fun - few words I’d use to describe Dale Payson, who led the process from beginning to end. I’m enjoying driving my new GLC and look forward to purchasing my next one from h to describe Dale Payson, who led the process from beginning to end. I’m enjoying driving my new GLC and look forward to purchasing my next one from him. More

Amazing team, awesome service especially Dwayne. Gives a lot of information on car. I definitely come back again for next car. I bought an eqe 350. Great dealership Gives a lot of information on car. I definitely come back again for next car. I bought an eqe 350. Great dealership More

Arrived at my appointment with Drew early but was helped right away. He checked on my car, found out the problem was I needed a new battery. Got the new battery and a car wash and was on my way. Drew sai right away. He checked on my car, found out the problem was I needed a new battery. Got the new battery and a car wash and was on my way. Drew said I could ask for him the next time I had a problem with my car. More

I took my car in for scheduled service and was promptly helped by Adrian, who kept me informed of progress throughout the day. The car is fine as no problems were found after comprehensive checks were done helped by Adrian, who kept me informed of progress throughout the day. The car is fine as no problems were found after comprehensive checks were done. Excellent service by Adrian, the parking attendants and the service department overall. More

Great service by Craig and team! They checked other things and fixed it too! Great experience and great service! They checked other things and fixed it too! Great experience and great service! More

Chris Farmer served us well. He explained in detail about the different card models etc. He explained in detail about the different card models etc. More

Service is atrocious! ! I brought the car in for a leak in the run flat tire. They didn’t have the tire and said that they had to order it. It would take about a week. ! I brought the car in for a leak in the run flat tire. They didn’t have the tire and said that they had to order it. It would take about a week. They should have offered us a loaner if they didn’t have the tire. They just told us not to drive the car which is not very practical. After a week they didn’t call so I tried calling them. I couldn’t get through so I left a voicemail. They didn’t call back. I called again a few days later and again had to leave a message. No return call again. I then left two e-mails for them to contact me but they never replied. When I finally got through to the parts dept 3.5 weeks later they initially said that they didn’t have the order for the tire. They finally found the order and said that the tire has arrived but they wouldn’t tell me how long they had it for. He transferred me to the service dept and of course I was given their voicemail. I left a message. This time they called back a couple hours later but by then I already made an appointment online. When I took the car to get the tire changed, it took them 4 hours to do this. I won’t get any more cars from Mercedes Honolulu. Worse service that I ever had for a car. Is this really a luxury car dealership?? More