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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.8
716 Reviews
Call Dealership (808) 592-5600
View Awards

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 716 reviews

December 10, 2021

The people that I dealt with were truest knowledgeable and cordial.A truly memorable experience. More

by bull2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Ron, receptionist
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Dec 10, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Bull2018, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
December 10, 2021

As a 16-year, 4-car customer, I am completely satisfied and happy with ALL personal, procedures, repairs and facilities at M-B Honolulu. As my wife keeps telling me, "You get what you pay for". More

by philbosworth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Ishi, Andrew (Sales).
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Dec 11, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Philbosworth, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
December 05, 2021

Roadside service, and the service experience was top notch from start to finish. Thank you to the entire team helping get my car back on the road after a flat! More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
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Dec 06, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Chuck, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 30, 2021

Best automotive services in Honolulu! Always responsive and accomodating. Best thing are they service specials, especially 20% off during the month of November. More

by RChun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Report | Print
Nov 30, 2021 -

Mercedes-Benz of Honolulu responded

Hi Rchun, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 24, 2021

Always excellent service in sales from Chris Farmer and from Craig Hironaka, my service advisor. More

by alohabarbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
see above
Report | Print
Nov 24, 2021 -

Mercedes-Benz of Honolulu responded

Hello Alohabarbo, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Chris Farmer and Craig Hironaka and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 24, 2021

It never ceases to amaze me how efficient Gabi P at Mercedes Benz of Honolulu Service department is. It's one thing to buy a car, of course, everyone is nice and helpful then... But it's the service af More

by jodiecole1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabi P
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Jodiecole1, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It brings us so much joy hearing that Gabi P always goes above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Our team looks forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 20, 2021

Always smooth, professional and friendly service by a superb team! Thanks for the car wash too! More

by bigirish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Nov 20, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Bigirish, Thank you for leaving us this amazing 5-stars rating! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Providing a car wash is one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 19, 2021

Diagnosis performed quickly and thoroughly and then explained carefully for my understanding. Shuttle service was conveniently provided. Thanks to Jessica for careful and attentive service. More

by johnvirgilsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Johnvirgilsmith, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are thrilled to know of the great efforts put forth during your service visit with Jessica and appreciate you complimenting our level of professionalism. Providing our shuttle service is one of the many perks we offer to our guests. We'll be sure to pass along the kind words expressed on your behalf. Our team looks forward to assisting you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 18, 2021

Great service. Everything was done perfect. Good good good good good good good good good More

by Yellensfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette
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Nov 18, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Yellensfree, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
November 17, 2021

Very accommodating, courteous and helpful. Always a pleasure working with everyone! My car was returned in a timely manner. More

by Sharon Pang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Sharon Pang, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We look forward to seeing you again at your next scheduled interval. Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

Helpful
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