Mercedes-Benz of Honolulu

Most fortunate and satisfying experience Craig is by far the best and customer friendly staff Ive encounter in my life as far as car dealership goes. From start to finish, he made the trip to Craig is by far the best and customer friendly staff Ive encounter in my life as far as car dealership goes. From start to finish, he made the trip to Mercedes shop like nothing--stress free and enjoying. This is something you don't expect when you take your car to shop. I also want to mention also the person (sorry, i forgot his name) who handled the loaner as well. Just as good as it can get. I cannot wait to bring my car again next year for similar or better. These guys has set the bar for everyone at Mercedes, personally I think they deserve this. Thank you for the opportunity to include my thoughts. Thank you Craig n staff. Loyal customer James More

Very courteous and professional. Jeff listened to me and made me welcomed. He understood what I wanted and gave me good advice. No fuss, no bother, good service. Ron was also very cou Jeff listened to me and made me welcomed. He understood what I wanted and gave me good advice. No fuss, no bother, good service. Ron was also very courteous and entertaining traveling to and from the dealership. More

Outstanding My sales agent over the past 12 years has been Charlie McMurray who is a great person that caters to the customers and listens to what I want in an au My sales agent over the past 12 years has been Charlie McMurray who is a great person that caters to the customers and listens to what I want in an automobile. I recommend him to everyone. The dealership as a whole is very friendly and very attentive to customers experience. More

Best service as promised. I'm very satisfied with the service provided this time as always because I had no stress from checking in to driving away. Everything was well explai I'm very satisfied with the service provided this time as always because I had no stress from checking in to driving away. Everything was well explained in advance and was done in perfectly timely manners. More

Annual service I have leased Mercedes for 20 years and have loved everyone of them. I have always been happy with Mercedes-Benz of Honolulu in every aspect. I have leased Mercedes for 20 years and have loved everyone of them. I have always been happy with Mercedes-Benz of Honolulu in every aspect. More

servicing my car Craig Hironaka is the best service advisor ever! He is one of the reasons I bring my car to this dealership. It's always a pleasure doing business w Craig Hironaka is the best service advisor ever! He is one of the reasons I bring my car to this dealership. It's always a pleasure doing business with him. More

Replacement of 2 flat tires Attentive and prompt. Thank you to the tow operator, Quon at the Service Center and Warren Ishii for his continued excellent service and follow up Attentive and prompt. Thank you to the tow operator, Quon at the Service Center and Warren Ishii for his continued excellent service and follow up phone call. More

Warren Ishii - Exceptional Service! I came into the dealership unexpectedly with a nail in my tire. I was sent to Warren Ishii as my service consultant. He handled my situation promptl I came into the dealership unexpectedly with a nail in my tire. I was sent to Warren Ishii as my service consultant. He handled my situation promptly and efficiently. I left my car there for the tire repair, he scheduled my yearly service for the next day and sent me on my way with a loaner. He followed up with me to let me know when my car would be ready and when I came to pick the car up he made sure that the extra issues that I had asked to have addressed had been taken care of. I was very pleased with the service I received. Even the guy who took me to the loaner was great about making sure I knew where to find what I'd need in the newer model I would be driving. Best experience I've ever had involving a flat tier! Note - Tried to skip the credit card question below because there was no charge. More

Very ~ Very satisfied customer Your response to what I considered to be an emergency (dead battery/replacement) situation allowed me to complete plans scheduled for AM to early PM.. Your response to what I considered to be an emergency (dead battery/replacement) situation allowed me to complete plans scheduled for AM to early PM........ More

Great Service Craig is really great as a service rep. He always keeps me informed, and is expedites things. I really like your new online payment system, as it q Craig is really great as a service rep. He always keeps me informed, and is expedites things. I really like your new online payment system, as it quickened the pickup considerably. More